Haringey Council (202124996)
The complaint concerns the Council’s assessment of the resident’s housing application.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Lambeth Council (202119553)
The complaint concerns the level of service charges incurred following a boiler installation.
Croydon Council (202011528)
The complaint concerns the landlord’s response to damages caused to the property following repairs.
East Riding of Yorkshire Council (202105260)
The complaint concerns a request for compensation following an insurance claim in 2019.
Birmingham City Council (202111870)
The complaint concerns reports that a neighbouring tenant is committing fraud.
Wolverhampton City Council (202106938)
The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. An issue relating to council tax being charged for two …
East Riding of Yorkshire Council (202115073)
The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).
Southwark Council (202016835)
The complaint concerns the landlord’s response to reports of:
Birmingham City Council (202007866)
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
Harrow Council (202113373)
The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s handling of repairs at these properties. Damage caused to the …
Kingston upon Thames Council (202112834)
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident states rendered it uninhabitable. That the resident’s housing requests have …
Westminster City Council (202101810)
The complaint concerns the landlord’s handling of a management transfer.
Barking and Dagenham Council (202108003)
The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or afterwards.
Haringey Council (202107358)
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
Haringey Council (202008836)
The complaint concerns the council’s decision to build on land which the resident used for car parking.
Canterbury City Council (202116967)
The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.
Birmingham City Council (202106816)
The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.
Lambeth Council (202008325)
The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot water in the property.
Lewes District Council (202107034)
The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.
Doncaster Metropolitan Borough Council (202010560)
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Canterbury City Council (202102194)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.
Leeds City Council (202109840)
The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.
Dudley Metropolitan Borough Council (202102362)
The complaint is about the local authority’s decision not to grant the resident the right to buy.
Ealing Council (202118784)
The complaint concerns the Council’s decision about a management transfer request made in 2006.
Westminster City Council (202113783)
The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.
Southwark Council (202119989)
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
Southwark Council (202119990)
The complaint concerns the landlord’s response to a leak from the property above.
Croydon Council (202009684)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Folkestone & Hythe District Council (202013935)
The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused.
Southwark Council (202014617)
The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and the level of those costs.
Croydon Council (202004277)
This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: The landlord discriminated against her under the terms of the Equality Act 2010. The landlord was not permitted to decline the mutual exchange at the time it did and for …
Bristol City Council (202012780)
This complaint is about the landlord’s response to the complainant’s reports of anti-social behaviour (ASB) involving several neighbours and counter-allegations made against the complainant.
Kingston upon Thames Council (202007990)
REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Southwark Council (202003038)
The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.
North Kesteven District Council (202109476)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property.
Hammersmith and Fulham Council (202107874)
The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a joint tenant.
Haringey Council (202108571)
The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages.
Lambeth Council (202012855)
The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges invoiced for these works. As a resolution to the matter, the leaseholder would like her contribution to the works to be capped at £250, and compensation for the landlord’s …
Kingston upon Thames Council (202116743)
The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.
Exeter City Council (202110849)
The complaint concerns the landlord’s request that a partition wall is reinstated.
Kingston upon Thames Council (202116742)
The complaint concerns the contact details provided on Council Tax information.
Kingston upon Thames Council (202116756)
The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation.
Haringey Council (202101101)
The complaint is about the Council’s handling of the resident’s request for re-housing.
Kingston upon Thames Council (202116741)
The complaint is about the landlord’s handling of street lighting repairs.
Ealing Council (202005564)
The complaint is about the landlords handling of a reported roof leak.
Southwark Council (202106680)
The complaint concerns the assessment of the resident’s housing needs.
Brighton and Hove City Council (202106026)
The complaint concerns an overpayment of Housing Benefit
Thanet District Council (202104827)
The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.
Birmingham City Council (202109800)
The resident complained about the information the landlord provided about the property, following their right to buy application.
Southwark Council (202103621)
The complaint is about the resident’s liability for rent arrears.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)