Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: Outside_Jurisdiction ×

Showing 203 of 16,595 decisions matching "council"

Decisions

Most recent first
3 Feb 2022 Outside Jurisdiction Southwark Council (202016835) Case 202016835 · Moving/Buying/Selling Home The complaint concerns the landlord’s response to reports of: 1 Feb 2022 Outside Jurisdiction Birmingham City Council (202007866) Case 202007866 · Financial The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator … 1 Feb 2022 Outside Jurisdiction Harrow Council (202113373) Case 202113373 · Financial The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 1 Feb 2022 Outside Jurisdiction Westminster City Council (202101810) Case 202101810 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of a management transfer. 28 Jan 2022 Outside Jurisdiction Barking and Dagenham Council (202108003) Case 202108003 · Old Property Condition migrated-2025 The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when … 27 Jan 2022 Outside Jurisdiction Haringey Council (202107358) Case 202107358 · Moving/Buying/Selling Home The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was … 25 Jan 2022 Outside Jurisdiction Haringey Council (202008836) Case 202008836 · Estate Management The complaint concerns the council’s decision to build on land which the resident used for car parking. 21 Jan 2022 Outside Jurisdiction Canterbury City Council (202116967) Case 202116967 · Moving/Buying/Selling Home The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds. 14 Jan 2022 Outside Jurisdiction Birmingham City Council (202106816) Case 202106816 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased … 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 7 Jan 2022 Outside Jurisdiction Lewes District Council (202107034) Case 202107034 · Financial The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property … 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. … 30 Dec 2021 Outside Jurisdiction Canterbury City Council (202102194) Case 202102194 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property. 30 Dec 2021 Outside Jurisdiction Leeds City Council (202109840) Case 202109840 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue … 21 Dec 2021 Outside Jurisdiction Dudley Metropolitan Borough Council (202102362) Case 202102362 · Moving/Buying/Selling Home The complaint is about the local authority’s decision not to grant the resident the right to buy. 13 Dec 2021 Outside Jurisdiction Ealing Council (202118784) Case 202118784 · Moving/Buying/Selling Home The complaint concerns the Council’s decision about a management transfer request made in 2006. 9 Dec 2021 Outside Jurisdiction Westminster City Council (202113783) Case 202113783 · Moving/Buying/Selling Home The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their … 3 Dec 2021 Outside Jurisdiction Southwark Council (202119989) Case 202119989 · Local Authority / ALMO or TMO The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team. 3 Dec 2021 Outside Jurisdiction Southwark Council (202119990) Case 202119990 · Local Authority / ALMO or TMO The complaint concerns the landlord’s response to a leak from the property above. 30 Nov 2021 Outside Jurisdiction Croydon Council (202009684) Case 202009684 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 25 Nov 2021 Outside Jurisdiction Folkestone & Hythe District Council (202013935) Case 202013935 · Moving/Buying/Selling Home The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused. 25 Nov 2021 Outside Jurisdiction Southwark Council (202014617) Case 202014617 · Local Authority / ALMO or TMO The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and … 23 Nov 2021 Outside Jurisdiction Croydon Council (202004277) Case 202004277 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: … 22 Nov 2021 Outside Jurisdiction Bristol City Council (202012780) Case 202012780 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the complainant’s reports of anti-social behaviour (ASB) involving several neighbours and counter-allegations … 18 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202007990) Case 202007990 · Local Authority / ALMO or TMO REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called … 17 Nov 2021 Outside Jurisdiction Southwark Council (202003038) Case 202003038 · Local Authority / ALMO or TMO The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his … 15 Nov 2021 Outside Jurisdiction North Kesteven District Council (202109476) Case 202109476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property. 12 Nov 2021 Outside Jurisdiction Hammersmith and Fulham Council (202107874) Case 202107874 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the … 11 Nov 2021 Outside Jurisdiction Haringey Council (202108571) Case 202108571 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages. 11 Nov 2021 Outside Jurisdiction Lambeth Council (202012855) Case 202012855 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of … 3 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202116743) Case 202116743 · Local Authority / ALMO or TMO The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome … 2 Nov 2021 Outside Jurisdiction Exeter City Council (202110849) Case 202110849 · Local Authority / ALMO or TMO The complaint concerns the landlord’s request that a partition wall is reinstated. 2 Nov 2021 Outside Jurisdiction Kingston upon Thames Council (202116742) Case 202116742 · Local Authority / ALMO or TMO The complaint concerns the contact details provided on Council Tax information. 29 Oct 2021 Outside Jurisdiction Kingston upon Thames Council (202116756) Case 202116756 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is … 26 Oct 2021 Outside Jurisdiction Haringey Council (202101101) Case 202101101 · Local Authority / ALMO or TMO The complaint is about the Council’s handling of the resident’s request for re-housing. 26 Oct 2021 Outside Jurisdiction Kingston upon Thames Council (202116741) Case 202116741 · Estate Management The complaint is about the landlord’s handling of street lighting repairs. 20 Oct 2021 Outside Jurisdiction Ealing Council (202005564) Case 202005564 · Local Authority / ALMO or TMO The complaint is about the landlords handling of a reported roof leak. 12 Oct 2021 Outside Jurisdiction Southwark Council (202106680) Case 202106680 · Local Authority / ALMO or TMO The complaint concerns the assessment of the resident’s housing needs. 8 Oct 2021 Outside Jurisdiction Brighton and Hove City Council (202106026) Case 202106026 · Local Authority / ALMO or TMO The complaint concerns an overpayment of Housing Benefit 30 Sep 2021 Outside Jurisdiction Thanet District Council (202104827) Case 202104827 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off … 29 Sep 2021 Outside Jurisdiction Birmingham City Council (202109800) Case 202109800 · Local Authority / ALMO or TMO The resident complained about the information the landlord provided about the property, following their right to buy application. 22 Sep 2021 Outside Jurisdiction Southwark Council (202103621) Case 202103621 · Financial The complaint is about the resident’s liability for rent arrears. 17 Sep 2021 Outside Jurisdiction Camden Council (202102563) Case 202102563 · Local Authority / ALMO or TMO REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 15 Sep 2021 Outside Jurisdiction Norwich City Council (202015236) Case 202015236 · Local Authority / ALMO or TMO The complaint is about service charges for sheltered housing support and alarm costs 15 Sep 2021 Outside Jurisdiction Tower Hamlets Council (202102251) Case 202102251 · Financial The complaint is about the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries … 11 Sep 2021 Outside Jurisdiction North East Derbyshire District Council (201911894) Case 201911894 · Local Authority / ALMO or TMO It has been difficult to engage with the resident to clarify the issues which they wish to bring as part … 25 Aug 2021 Outside Jurisdiction Waltham Forest Council (202103705) Case 202103705 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works. 16 Aug 2021 Outside Jurisdiction London Borough of Hackney (202012859) Case 202012859 · Local Authority / ALMO or TMO REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s … 15 Aug 2021 Outside Jurisdiction Leeds City Council (202101985) Case 202101985 · Local Authority / ALMO or TMO The complaint concerns liability to pay service charges for heating.