Clarion Housing Association Limited (201907892)
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202102434)
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Hyde Housing Association Limited (202103486)
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
Irwell Valley Housing Association Limited (202004776)
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
Bournemouth Churches Housing Association Limited (202002952)
The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.
Estuary Housing Association Limited (202107783)
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
Hyde Housing Association Limited (202008966)
The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services not received and making errors in its calculations and charging …
Hyde Housing Association Limited (202012315)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.
Hyde Housing Association Limited (201909034)
The complaint concerns the level and reasonableness of the service charges.
Clarion Housing Association Limited (202011727)
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
Clarion Housing Association Limited (202100142)
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.
Clarion Housing Association Limited (202104519)
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Sovereign Housing Association Limited (202005644)
The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease.
Clarion Housing Association Limited (201901431)
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
Clarion Housing Association Limited (202013071)
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
Poplar Housing And Regeneration Community Association Limited (202008662)
The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the time taken for her to be rehoused. How the landlord responded to her reports that dust from a neighbouring development was entering the property and affecting the health of her …
Clarion Housing Association Limited (202005579)
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Cottsway Housing Association Limited (202012186)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
Thames Valley Housing Association Limited (201904274)
The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined in associated paperwork.
Sanctuary Housing Association (201910465)
The complaint is about the level of service charges and service charge increase, as well as the landlord’s communication regarding the service charges, including the amount payable and its response to queries regarding the amount.
Clarion Housing Association Limited (202002867)
The complaint is about the length of time taken by the landlord to identify the source of a leak into the leaseholder’s property, causing damage to the property and a loss of rental income.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)