Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "trust" × Outcome: Outside_Jurisdiction ×

Showing 55 of 18,103 decisions matching "trust"

Decisions

Most recent first

Peabody Trust (202002510)

8 Mar 2021 Case 202002510 Outside Jurisdiction Old Complaints Handling categories

The complaint is about the terms of a new tenancy agreement offered by the landlord.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202001840)

29 Jan 2021 Case 202001840 Outside Jurisdiction Managing Relations

The resident complains about the level of tenancy support he has received from his support provider.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202004505)

21 Jan 2021 Case 202004505 Outside Jurisdiction ASB/Abuse/Nuisance

The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s decision in January 2019 to seek an injunction against one neighbour rather than a possession order; and how the landlord handled her reports that another neighbour had stolen letters belonging …

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202007376)

19 Jan 2021 Case 202007376 Outside Jurisdiction Old Property Condition migrated-2025

The complaint relates to the landlords handling of a heating dis-repair issue.

Read the original Housing Ombudsman decision via the title.

Peabody Trust 2018 (202004754)

4 Dec 2020 Case 202004754 Outside Jurisdiction

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)