Platform Housing Group Limited (202410647)
The complaint is about: The level of a financial offer the landlord made to the resident.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Group Limited (202304349)
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
Poplar Housing And Regeneration Community Association Limited (202220069)
The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.
Ocean Housing Limited (202307659)
The complaint is about the landlord’s handling of service charge increases.
Midland Heart Limited (202307288)
This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.
Progress Housing Association Limited (202315869)
The complaint is about the landlord’s handling of the resident’s request for CCTV footage.
Home Group Limited (202323496)
The resident’s complaint is about the level of her service charge and quality of services provided.
Origin Housing Limited (202304044)
The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in June 2018.
Soha Housing Limited (202224820)
This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access.
Places for People Group Limited (202227269)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
Clarion Housing Association Limited (202305040)
The complaint is about the landlord’s management of parking on the resident’s estate.
Walsall Housing Group Limited (202313560)
The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.
Abri Group Limited (202309628)
The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters.
Clarion Housing Association Limited (202331225)
The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.
Futures Housing Group Limited (202308956)
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
Paradigm Housing Group Limited (202302532)
The complaint is about the landlord’s response to concerns raised about the service charge.
Estuary Housing Association Limited (202308974)
The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car.
Orbit Group Limited (202302635)
The complaint is about the landlord’s handling of floods at the property in 2022.
Aster Group Limited (202230046)
The complaint is about the landlord’s response to the resident’s request to remain in a decant property.
LiveWest Homes Limited (202308250)
The complaint is about the landlord’s:
Stonewater Limited (202206316)
The complaint is about the landlord’s handling of the resident’s report of service charge payments for garden maintenance not being conducted.
Clarion Housing Association Limited (202305546)
The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.
Clarion Housing Association Limited (202221917)
The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.
LiveWest Homes Limited (202322562)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Aspire Housing Limited (202323850)
The complaint is about the landlord’s handling of various repairs within the property.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Longhurst Group Limited (202315493)
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
Orbit Group Limited (202214357)
The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.
The Guinness Partnership Limited (202119305)
The complaint is about the landlord’s handling of the resident’s repayment of court fees.
One Vision Housing Limited (202205697)
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Southern Housing Group Limited (202223653)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202307014)
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
Golding Homes Limited (202219129)
The complaint is about the resident’s concerns relating to the landlord's handling of his data.
Red Kite Community Housing Limited (202209900)
The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.
Abri Group Limited (202230217)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Hyde Housing Association Limited (202305311)
The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.
Midland Heart Limited (202220906)
The complaint is about the landlord's handling of reports of damp and mould.
Hyde Housing Association Limited (202202404)
This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.
Hyde Housing Association Limited (202124830)
The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.
Golding Homes Limited (202205830)
This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours CCTV. Parking issues. The associated complaint.
Clarion Housing Association Limited (202222408)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.
Southern Housing Group Limited (202117950)
This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.
Clarion Housing Association Limited (202124449)
The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.
Arcon Housing Association Limited (202214232)
The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.
Cornerstone Housing Limited (202126945)
The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to …
Broadacres Housing Association Limited (202113583)
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
Clarion Housing Association Limited (202121055)
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
Stockport Homes Limited (202209594)
This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants.
Wandle Housing Association Limited (202100169)
The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)