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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 225 of 16,595 decisions matching "limited"

Decisions

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13 Feb 2025 Outside Jurisdiction Places for People Group Limited (202227269) Case 202227269 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property. 31 Jan 2025 Outside Jurisdiction Clarion Housing Association Limited (202305040) Case 202305040 · Estate Management The complaint is about the landlord’s management of parking on the resident’s estate. 31 Jan 2025 Outside Jurisdiction Walsall Housing Group Limited (202313560) Case 202313560 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog. 6 Jan 2025 Outside Jurisdiction Abri Group Limited (202309628) Case 202309628 · Financial The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters. 18 Dec 2024 Outside Jurisdiction Clarion Housing Association Limited (202331225) Case 202331225 · Old Property Condition categories The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs. 18 Dec 2024 Outside Jurisdiction Futures Housing Group Limited (202308956) Case 202308956 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor. 27 Nov 2024 Outside Jurisdiction Paradigm Housing Group Limited (202302532) Case 202302532 · Financial The complaint is about the landlord’s response to concerns raised about the service charge. 26 Nov 2024 Outside Jurisdiction Estuary Housing Association Limited (202308974) Case 202308974 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her … 22 Nov 2024 Outside Jurisdiction Orbit Group Limited (202302635) Case 202302635 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floods at the property in 2022. 19 Nov 2024 Outside Jurisdiction Aster Group Limited (202230046) Case 202230046 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to remain in a decant property. 29 Oct 2024 Outside Jurisdiction LiveWest Homes Limited (202308250) Case 202308250 · Information and data management The complaint is about the landlord’s: 25 Sep 2024 Outside Jurisdiction Stonewater Limited (202206316) Case 202206316 · Estate Management The complaint is about the landlord’s handling of the resident’s report of service charge payments for garden maintenance not being … 16 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202305546) Case 202305546 · Old Property Condition migrated-2025 The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs … 12 Sep 2024 Outside Jurisdiction Clarion Housing Association Limited (202221917) Case 202221917 · Financial The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and … 28 Aug 2024 Outside Jurisdiction LiveWest Homes Limited (202322562) Case 202322562 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 31 Jul 2024 Outside Jurisdiction Aspire Housing Limited (202323850) Case 202323850 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs within the property. 24 Jul 2024 Outside Jurisdiction Clarion Housing Association Limited (202414623) Case 202414623 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021. 11 Jul 2024 Outside Jurisdiction Longhurst Group Limited (202315493) Case 202315493 · Estate Management The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. … 10 Jul 2024 Outside Jurisdiction Orbit Group Limited (202214357) Case 202214357 · Financial The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge. 28 Jun 2024 Outside Jurisdiction The Guinness Partnership Limited (202119305) Case 202119305 · Financial The complaint is about the landlord’s handling of the resident’s repayment of court fees. 15 May 2024 Outside Jurisdiction One Vision Housing Limited (202205697) Case 202205697 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. 30 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202211388) Case 202211388 · Financial The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the … 18 Apr 2024 Outside Jurisdiction Southern Housing Group Limited (202223653) Case 202223653 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 Apr 2024 Outside Jurisdiction Clarion Housing Association Limited (202307014) Case 202307014 · Managing Relations The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint. 3 Apr 2024 Outside Jurisdiction Golding Homes Limited (202219129) Case 202219129 · Information and data management The complaint is about the resident’s concerns relating to the landlord's handling of his data. 6 Mar 2024 Outside Jurisdiction Red Kite Community Housing Limited (202209900) Case 202209900 · Financial The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay … 5 Mar 2024 Outside Jurisdiction Abri Group Limited (202230217) Case 202230217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 28 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202305311) Case 202305311 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated … 20 Feb 2024 Outside Jurisdiction Midland Heart Limited (202220906) Case 202220906 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of damp and mould. 6 Feb 2024 Outside Jurisdiction Hyde Housing Association Limited (202202404) Case 202202404 · Moving/Buying/Selling Home This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant … 28 Nov 2023 Outside Jurisdiction Hyde Housing Association Limited (202124830) Case 202124830 · Financial The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their … 27 Nov 2023 Outside Jurisdiction Golding Homes Limited (202205830) Case 202205830 · ASB/Abuse/Nuisance This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 22 Aug 2023 Outside Jurisdiction Southern Housing Group Limited (202117950) Case 202117950 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of … 10 Aug 2023 Outside Jurisdiction Clarion Housing Association Limited (202124449) Case 202124449 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan. 23 Jun 2023 Outside Jurisdiction Arcon Housing Association Limited (202214232) Case 202214232 · Managing Relations The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of … 31 May 2023 Outside Jurisdiction Cornerstone Housing Limited (202126945) Case 202126945 · ASB/Abuse/Nuisance The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's … 12 May 2023 Outside Jurisdiction Broadacres Housing Association Limited (202113583) Case 202113583 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property. 21 Apr 2023 Outside Jurisdiction Clarion Housing Association Limited (202121055) Case 202121055 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The … 6 Apr 2023 Outside Jurisdiction Stockport Homes Limited (202209594) Case 202209594 · Financial This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants. 6 Apr 2023 Outside Jurisdiction Wandle Housing Association Limited (202100169) Case 202100169 · Financial The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018. 24 Mar 2023 Outside Jurisdiction Yorkshire Housing Limited (202200237) Case 202200237 · Moving/Buying/Selling Home The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord. 24 Feb 2023 Outside Jurisdiction Network Homes Limited (202203034) Case 202203034 · Financial The complaint is about the landlord’s response to the resident’s queries concerning her rent payments. 14 Feb 2023 Outside Jurisdiction One Housing Group Limited (202210259) Case 202210259 · Financial The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges … 5 Dec 2022 Outside Jurisdiction One Housing Group Limited (202203250) Case 202203250 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of heating problems in the resident’s home. 28 Oct 2022 Outside Jurisdiction Abri Group Limited (202203225) Case 202203225 · Managing Relations The complaint is about the landlord's actions following the death of the resident’s neighbour. 14 Sep 2022 Outside Jurisdiction Thames Valley Housing Association Limited (202017426) Case 202017426 · Old Property Condition migrated-2025 The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen. 4 Sep 2022 Outside Jurisdiction Clarion Housing Association Limited (202205716) Case 202205716 · Managing Relations REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called … 24 Aug 2022 Outside Jurisdiction LiveWest Homes Limited (202202129) Case 202202129 · Moving/Buying/Selling Home The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the … 4 Jul 2022 Outside Jurisdiction Freebridge Community Housing Limited (202123596) Case 202123596 · Information and data management The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to …