Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "group" × Outcome: Outside_Jurisdiction ×

Showing 67 of 18,103 decisions matching "group"

Decisions

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Southern Housing Group Limited (202016172)

26 Aug 2021 Case 202016172 Outside Jurisdiction Information and data management

The complaint is about the landlord’s response to the resident’s reports of a data breach.

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Bernicia Group (202106739)

25 Aug 2021 Case 202106739 Outside Jurisdiction Financial

The complaint is about the level of rent.

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Anchor Hanover Group (202105225)

10 Aug 2021 Case 202105225 Outside Jurisdiction Financial

The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.

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Southern Housing Group Limited (202104632)

6 Jul 2021 Case 202104632 Outside Jurisdiction Information and data management

The complaint is about the landlords response to the resident’s concerns regarding a data breach.

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Home Group Limited (202009515)

29 Jun 2021 Case 202009515 Outside Jurisdiction Managing Relations

The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property.

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Anchor Hanover Group (202014148)

22 May 2021 Case 202014148 Outside Jurisdiction Financial

The complaint concerns an increase in service charges for heating and hot water.

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The Riverside Group Limited (202013603)

19 May 2021 Case 202013603 Outside Jurisdiction Estate Management

The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a lack of consultation around major works.

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One Housing Group Limited (202014479)

19 Apr 2021 Case 202014479 Outside Jurisdiction Financial

The complaint is about the increase of service charges.

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One Housing Group Limited (202014275)

13 Apr 2021 Case 202014275 Outside Jurisdiction Financial

The complaint is about the level of rent at the property.

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Bromford Housing Group Limited (202000734)

5 Mar 2021 Case 202000734 Outside Jurisdiction Old Compensation categories

The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.

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Four Housing Group Limited (202008720)

5 Mar 2021 Case 202008720 Outside Jurisdiction Old Property Condition categories

The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to their garage. Determination (jurisdictional decision) When a complaint is brought to the Ombudsman, we must consider all the circumstances of the case as there are sometimes reasons why a complaint …

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Plus Dane Housing Group Limited (202004136)

1 Mar 2021 Case 202004136 Outside Jurisdiction Financial

REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must […]

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Thirteen Housing Group Limited (202000580)

8 Feb 2021 Case 202000580 Outside Jurisdiction Old Charges categories

The complaint is about the landlord increasing the resident’s service charge.

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Moat Housing Group Limited (202001648)

27 Jan 2021 Case 202001648 Outside Jurisdiction Managing Relations

REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

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One Housing Group (202006808)

12 Jan 2021 Case 202006808 Outside Jurisdiction Health and Safety (inc. building safety)

REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

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One Housing Group Limited (202004761)

23 Dec 2020 Case 202004761 Outside Jurisdiction Financial

The complaint concerns whether or not the resident is liable to pay a rent increase.

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The Riverside Group Limited (202001988)

23 Dec 2020 Case 202001988 Outside Jurisdiction Old Charges categories

The complaint concerns whether or not the resident is liable to pay for communal heating for their property

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)