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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "group" × Outcome: Outside_Jurisdiction ×

Showing 65 of 16,595 decisions matching "group"

Decisions

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10 Aug 2021 Outside Jurisdiction Anchor Hanover Group (202105225) Case 202105225 · Financial The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation. 6 Jul 2021 Outside Jurisdiction Southern Housing Group Limited (202104632) Case 202104632 · Information and data management The complaint is about the landlords response to the resident’s concerns regarding a data breach. 29 Jun 2021 Outside Jurisdiction Home Group Limited (202009515) Case 202009515 · Managing Relations The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property. 22 May 2021 Outside Jurisdiction Anchor Hanover Group (202014148) Case 202014148 · Financial The complaint concerns an increase in service charges for heating and hot water. 19 May 2021 Outside Jurisdiction The Riverside Group Limited (202013603) Case 202013603 · Estate Management The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical … 19 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014479) Case 202014479 · Financial The complaint is about the increase of service charges. 13 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014275) Case 202014275 · Financial The complaint is about the level of rent at the property. 5 Mar 2021 Outside Jurisdiction Bromford Housing Group Limited (202000734) Case 202000734 · Old Compensation categories The complaint is about the placement of the landlord’s skip which the resident reports damaged their car. 5 Mar 2021 Outside Jurisdiction Four Housing Group Limited (202008720) Case 202008720 · Old Property Condition categories The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to … 1 Mar 2021 Outside Jurisdiction Plus Dane Housing Group Limited (202004136) Case 202004136 · Financial REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is … 8 Feb 2021 Outside Jurisdiction Thirteen Housing Group Limited (202000580) Case 202000580 · Old Charges categories The complaint is about the landlord increasing the resident’s service charge. 27 Jan 2021 Outside Jurisdiction Moat Housing Group Limited (202001648) Case 202001648 · Managing Relations REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 12 Jan 2021 Outside Jurisdiction One Housing Group (202006808) Case 202006808 · Health and Safety (inc. building safety) REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the … 23 Dec 2020 Outside Jurisdiction One Housing Group Limited (202004761) Case 202004761 · Financial The complaint concerns whether or not the resident is liable to pay a rent increase. 23 Dec 2020 Outside Jurisdiction The Riverside Group Limited (202001988) Case 202001988 · Old Charges categories The complaint concerns whether or not the resident is liable to pay for communal heating for their property