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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Outside_Jurisdiction ×

Showing 203 of 16,595 decisions matching "council"

Decisions

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24 Nov 2023 Outside Jurisdiction Westminster City Council (202207113) Case 202207113 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property. 6 Oct 2023 Outside Jurisdiction Harlow District Council (202210843) Case 202210843 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the … 7 Sep 2023 Outside Jurisdiction Birmingham City Council (202122370) Case 202122370 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property. 25 Aug 2023 Outside Jurisdiction Stoke-on-Trent City Council (202208976) Case 202208976 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and … 24 Aug 2023 Outside Jurisdiction Westminster City Council (202118004) Case 202118004 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB). 31 Jul 2023 Outside Jurisdiction Hammersmith and Fulham Council (202200510) Case 202200510 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through … 31 Jul 2023 Outside Jurisdiction Haringey London Borough Council (202222055) Case 202222055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. … 24 Jul 2023 Outside Jurisdiction Southwark Council (202014501) Case 202014501 · Estate Management The complaint is about the landlord's handling of the resident's reports of noisy pipework. 19 Jul 2023 Outside Jurisdiction Havering Council (202214124) Case 202214124 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included … 7 Jul 2023 Outside Jurisdiction Hackney Council (202210348) Case 202210348 · Financial The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services. 16 Jun 2023 Outside Jurisdiction Southwark Council (202200137) Case 202200137 · Old Property Condition migrated-2025 The complaint is about the response to the resident’s request to install a toilet upstairs in her property. 2 Jun 2023 Outside Jurisdiction Harlow District Council (202101719) Case 202101719 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and the level of compensation offered. 23 May 2023 Outside Jurisdiction Sandwell Metropolitan Borough Council (202003694) Case 202003694 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden. 28 Apr 2023 Outside Jurisdiction Wigan Metropolitan Borough Council (202014943) Case 202014943 · ASB/Abuse/Nuisance The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the … 11 Apr 2023 Outside Jurisdiction Lambeth Council (202212225) Case 202212225 · Estate Management The complaint is about the landlord’s handling of repairs to the resident’s fence. 9 Mar 2023 Outside Jurisdiction Sedgemoor District Council (202202263) Case 202202263 · Financial The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s … 10 Nov 2022 Outside Jurisdiction Westminster City Council (202111805) Case 202111805 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs to a leasehold property. 27 Sep 2022 Outside Jurisdiction Kingston upon Thames Council (202116748) Case 202116748 · Managing Relations The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat … 31 Aug 2022 Outside Jurisdiction Birmingham City Council (202111917) Case 202111917 · Old Property Condition migrated-2025 The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in … 16 Aug 2022 Outside Jurisdiction Thurrock Council (202116791) Case 202116791 · Managing Relations REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s … 10 Aug 2022 Outside Jurisdiction Waltham Forest Council (202111795) Case 202111795 · ASB/Abuse/Nuisance This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 … 27 Jul 2022 Outside Jurisdiction Kirklees Council (202016387) Case 202016387 · Financial The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation. 27 Jun 2022 Outside Jurisdiction Lambeth Council (202007851) Case 202007851 · Moving/Buying/Selling Home The resident complains about the handling of their application for re-housing. 23 Jun 2022 Outside Jurisdiction Hackney Council (202200110) Case 202200110 · Moving/Buying/Selling Home The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing. 20 Jun 2022 Outside Jurisdiction Melton Borough Council (202126131) Case 202126131 · Managing Relations The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s … 13 Jun 2022 Outside Jurisdiction Hounslow Council (202009297) Case 202009297 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations. 28 Apr 2022 Outside Jurisdiction Islington Council (202103136) Case 202103136 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property. 12 Apr 2022 Outside Jurisdiction Camden Council (202109853) Case 202109853 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate. 6 Apr 2022 Outside Jurisdiction Barking and Dagenham Council (202113031) Case 202113031 · Estate Management The Council’s decision to extend a controlled parking scheme to include the area where the resident lives. 6 Apr 2022 Outside Jurisdiction Guildford Borough Council (202123338) Case 202123338 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident. 5 Apr 2022 Outside Jurisdiction Birmingham City Council (202117808) Case 202117808 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents request that it gift them their existing property. 4 Apr 2022 Outside Jurisdiction Lambeth Council (202101806) Case 202101806 · Occupancy Rights The complaint concerns the resident’s application to succeed their late father’s tenancy. 31 Mar 2022 Outside Jurisdiction Birmingham City Council (202110459) Case 202110459 · Old Property Condition migrated-2025 The complaint concerns rewiring works completed in January 2020. 31 Mar 2022 Outside Jurisdiction Camden Council (201904469) Case 201904469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance. 31 Mar 2022 Outside Jurisdiction Camden Council (202118084) Case 202118084 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes. 31 Mar 2022 Outside Jurisdiction Southwark Council (201901217) Case 201901217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their … 29 Mar 2022 Outside Jurisdiction Southwark Council (202111092) Case 202111092 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling … 29 Mar 2022 Outside Jurisdiction Wealden District Council (202108306) Case 202108306 · Financial The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between … 18 Mar 2022 Outside Jurisdiction Leeds City Council (202101237) Case 202101237 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour 17 Mar 2022 Outside Jurisdiction Sheffield City Council (202123141) Case 202123141 · ASB/Abuse/Nuisance The complaint concerns the Council’s assessment of the resident’s application to be re-housed. 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 8 Mar 2022 Outside Jurisdiction Barnet Council (202105043) Case 202105043 · Occupancy Rights The complaint concerns whether the resident is entitled to use of a shed. 7 Mar 2022 Outside Jurisdiction Brent Council (202121014) Case 202121014 · Occupancy Rights The complaint concerns the landlord’s repairing obligations under the tenancy agreement. 7 Mar 2022 Outside Jurisdiction Haringey Council (202124996) Case 202124996 · Moving/Buying/Selling Home The complaint concerns the Council’s assessment of the resident’s housing application. 2 Mar 2022 Outside Jurisdiction Lambeth Council (202119553) Case 202119553 · Financial The complaint concerns the level of service charges incurred following a boiler installation. 9 Feb 2022 Outside Jurisdiction Croydon Council (202011528) Case 202011528 · Financial The complaint concerns the landlord’s response to damages caused to the property following repairs. 9 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202105260) Case 202105260 · Old Property Condition migrated-2025 The complaint concerns a request for compensation following an insurance claim in 2019. 8 Feb 2022 Outside Jurisdiction Birmingham City Council (202111870) Case 202111870 · ASB/Abuse/Nuisance The complaint concerns reports that a neighbouring tenant is committing fraud. 8 Feb 2022 Outside Jurisdiction Wolverhampton City Council (202106938) Case 202106938 · Managing Relations The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation … 4 Feb 2022 Outside Jurisdiction East Riding of Yorkshire Council (202115073) Case 202115073 · Managing Relations The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory …