Hammersmith and Fulham Council (202222877)
The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs required to resolve a leak in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Leeds City Council (202320179)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.
Thurrock Council (202208626)
The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas.
Islington Council (202210743)
The complaint is about the landlord’s handling of the resident’s rent account.
Hammersmith and Fulham Council (202224400)
This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.
Islington Council (202213754)
This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.
Stevenage Borough Council (202205985)
The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement works. Response to repair reports. Handling of the resident’s personal information. Complaint handling and communication.
Westminster City Council (202207113)
The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.
Harlow District Council (202210843)
The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the resident’s home. placement of fencing around the bin store.
Birmingham City Council (202122370)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property.
Stoke-on-Trent City Council (202208976)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and play park.
Westminster City Council (202118004)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB).
Hammersmith and Fulham Council (202200510)
The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet.
Haringey London Borough Council (202222055)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
Southwark Council (202014501)
The complaint is about the landlord's handling of the resident's reports of noisy pipework.
Havering Council (202214124)
The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.
Hackney Council (202210348)
The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services.
Southwark Council (202200137)
The complaint is about the response to the resident’s request to install a toilet upstairs in her property.
Harlow District Council (202101719)
The complaint is about the landlord’s handling of damp and mould and the level of compensation offered.
Sandwell Metropolitan Borough Council (202003694)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.
Wigan Metropolitan Borough Council (202014943)
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
Lambeth Council (202212225)
The complaint is about the landlord’s handling of repairs to the resident’s fence.
Sedgemoor District Council (202202263)
The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s utility costs while in temporary accommodation.
Westminster City Council (202111805)
The complaint is about the landlord’s response to repairs to a leasehold property.
Kingston upon Thames Council (202116748)
The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully.
Birmingham City Council (202111917)
The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor.
Thurrock Council (202116791)
REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Waltham Forest Council (202111795)
This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.
Kirklees Council (202016387)
The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.
Lambeth Council (202007851)
The resident complains about the handling of their application for re-housing.
Hackney Council (202200110)
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
Melton Borough Council (202126131)
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Hounslow Council (202009297)
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Islington Council (202103136)
This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.
Camden Council (202109853)
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
Barking and Dagenham Council (202113031)
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
Guildford Borough Council (202123338)
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
Birmingham City Council (202117808)
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Lambeth Council (202101806)
The complaint concerns the resident’s application to succeed their late father’s tenancy.
Birmingham City Council (202110459)
The complaint concerns rewiring works completed in January 2020.
Camden Council (201904469)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Camden Council (202118084)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
Southwark Council (201901217)
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
Southwark Council (202111092)
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
Wealden District Council (202108306)
The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.
Leeds City Council (202101237)
The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour
Sheffield City Council (202123141)
The complaint concerns the Council’s assessment of the resident’s application to be re-housed.
Southwark Council (202103972)
The complaint is about a pest infestation at the leaseholder’s property.
Barnet Council (202105043)
The complaint concerns whether the resident is entitled to use of a shed.
Brent Council (202121014)
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)