Salvation Army Housing Association (SAHA) (202300764)
The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal letterbox by a neighbour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202305546)
The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.
Clarion Housing Association Limited (202221917)
The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Falcon Housing Association C.I.C (202231755)
The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.
Great Places Housing Association (202302611)
The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.
Clarion Housing Association Limited (202307014)
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
Hyde Housing Association Limited (202305311)
The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.
Hyde Housing Association Limited (202202404)
This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.
Hyde Housing Association Limited (202124830)
The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.
Clarion Housing Association Limited (202222408)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.
Clarion Housing Association Limited (202124449)
The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.
Arcon Housing Association Limited (202214232)
The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.
Broadacres Housing Association Limited (202113583)
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
Clarion Housing Association Limited (202121055)
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
Wandle Housing Association Limited (202100169)
The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.
Thames Valley Housing Association Limited (202017426)
The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.
Clarion Housing Association Limited (202205716)
REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
Sovereign Housing Association Limited (202011507)
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
Nottingham Community Housing Association Limited (202125023)
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.
Clarion Housing Association Limited (202008909)
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
Derwent Housing Association Limited (202106364)
This complaint is about the service charge relating to drainage repairs.
Shepherds Bush Housing Association Limited (202103675)
The complaint concerns the landlord’s handling of repairs.
Clarion Housing Association Limited (202120354)
The complaint concerns the resident’s liability for rent following the end of the tenancy.
Sovereign Housing Association Limited (202115743)
The complaint concerns the resident’s belief that their former property was unsafe.
Clarion Housing Association Limited (201915800)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202103089)
The complaint concerns damage to the resident’s possessions.
Orbit Housing Association Limited (202114041)
The complaint concerns the resident’s liability to pay service charges for communal spaces.
Clarion Housing Association Limited (202103104)
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
Sanctuary Housing Association (202100074)
The complaint is about the level of rent at the property.
Clarion Housing Association Limited (202012064)
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
Together Housing Association Limited (201901281)
The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. The conduct of the landlord’s staff.
Clarion Housing Association Limited (202123275)
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
Clarion Housing Association Limited (202120606)
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
Orbit Housing Association Limited (202113001)
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the …
Clarion Housing Association Limited (202119314)
The complaint concerns the landlords handling of the resident’s request for a refund of service charges.
Cottsway Housing Association Limited (202119656)
The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new heating system in 2011.
Clarion Housing Association Limited (202012470)
The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.
St Peter’s Saltley Housing Association Limited (202012286)
This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.
Clarion Housing Association Limited (202008587)
The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to other developments and their service charges. General concerns about the …
One Housing Group Limited (202106911)
The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.
Thames Valley Housing Association Limited (202108098)
The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.
Irwell Valley Housing Association Limited (202111977)
The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.
Clarion Housing Association Limited (202015742)
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Wandle Housing Association Limited (202017622)
The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section 106 agreement for the property. The landlord’s response to the …
Sanctuary Housing Association (202108590)
The complaint concerns the accuracy of a listing on Devon Homes Choice.
Hyde Housing Association Limited (202102587)
The complaint is about an increase of rent, which the resident believes has been set too high.
Nehemiah United Churches Housing Association Limited (202011019)
The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.
Nottingham Community Housing Association Limited (202009349)
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)