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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "trust" × Outcome: Outside_Jurisdiction ×

Showing 52 of 16,595 decisions matching "trust"

Decisions

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13 Jan 2026 Outside Jurisdiction London & Quadrant Housing Trust (202404400) Case 202404400 · Managing Relations Decision Case ID 202404400 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202330970) Case 202330970 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property. 17 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202401298) Case 202401298 · Occupancy Rights The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202309854) Case 202309854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 9 Sep 2025 Outside Jurisdiction Peabody Trust (202452171) Case 202452171 · Estate Management The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain. 12 Aug 2025 Outside Jurisdiction Peabody Trust (202211702) Case 202211702 · Estate Management The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as … 8 Aug 2025 Outside Jurisdiction London & Quadrant Housing Trust (202428808) Case 202428808 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 Jun 2025 Outside Jurisdiction London & Quadrant Housing Trust (202434985) Case 202434985 · Financial The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the … 12 May 2025 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202303582) Case 202303582 · Financial The complaint is about the landlord’s handling of the resident’s service charge. 17 Mar 2025 Outside Jurisdiction Peabody Trust (202317719) Case 202317719 · Financial The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged … 15 Jan 2025 Outside Jurisdiction Peabody Trust (202225229) Case 202225229 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a roof leak. 28 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202224058) Case 202224058 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica … 27 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202325715) Case 202325715 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and … 20 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (202232684) Case 202232684 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of … 5 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202230344) Case 202230344 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property. 29 Oct 2024 Outside Jurisdiction Peabody Trust (202305369) Case 202305369 · Health and Safety (inc. building safety) The complaint is about: 19 Sep 2024 Outside Jurisdiction Peabody Trust (202209431) Case 202209431 · Financial This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of … 27 Aug 2024 Outside Jurisdiction Peabody Trust (202307638) Case 202307638 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply … 13 Aug 2024 Outside Jurisdiction Peabody Trust (202121591) Case 202121591 · Financial The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. … 29 Jul 2024 Outside Jurisdiction Peabody Trust (202127649) Case 202127649 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it … 1 Mar 2024 Outside Jurisdiction Peabody Trust (202220619) Case 202220619 · Health and Safety (inc. building safety) The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint. 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 11 Oct 2023 Outside Jurisdiction Newlon Housing Trust (202119350) Case 202119350 · Health and Safety (inc. building safety) The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May … 4 Jul 2023 Outside Jurisdiction Newlon Housing Trust (202126082) Case 202126082 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten … 31 Oct 2022 Outside Jurisdiction Newlon Housing Trust (202205679) Case 202205679 · Moving/Buying/Selling Home The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently … 31 Oct 2022 Outside Jurisdiction Peabody Trust (202117911) Case 202117911 · Old Property Condition migrated-2025 The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to … 25 Oct 2022 Outside Jurisdiction Peabody Trust (202119308) Case 202119308 · Estate Management This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine. 22 Apr 2022 Outside Jurisdiction Peabody Trust (202108708) Case 202108708 · Estate Management The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden. 24 Feb 2022 Outside Jurisdiction Peabody Trust (201908122) Case 201908122 · Estate Management The complaint is about information provided to the resident regarding parking restrictions in the local area. 25 Jan 2022 Outside Jurisdiction London & Quadrant Housing Trust (202007650) Case 202007650 · Financial The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some … 24 Nov 2021 Outside Jurisdiction Watford Community Housing Trust (202103329) Case 202103329 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103329 Watford Community Housing Trust 24 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Nov 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202011982) Case 202011982 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to change the energy supplier for the provision of communal heating in the … 11 Nov 2021 Outside Jurisdiction London & Quadrant Housing Trust (202016830) Case 202016830 · Financial The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge … 18 Oct 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202003067) Case 202003067 · Old Property Condition migrated-2025 The complaint is about: The resident’s dissatisfaction with the level of redress made by the landlord in its response to … 27 Sep 2021 Outside Jurisdiction Newlon Housing Trust (202102602) Case 202102602 · Financial The complaint is about the level of rent the resident is being charged. 24 Aug 2021 Outside Jurisdiction Newlon Housing Trust (202108218) Case 202108218 · Occupancy Rights The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights. 18 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202106952) Case 202106952 · Financial The complaint concerns the resident’s liability to pay Trustcare charges. 10 Aug 2021 Outside Jurisdiction London & Quadrant Housing Trust (201800178) Case 201800178 · Old Property Condition migrated-2025 The resident is complaining about the landlord’s handling of repairs in their property. 5 Aug 2021 Outside Jurisdiction London & Quadrant Housing Trust (202102841) Case 202102841 · Financial The complaint is about the level of rent at the property. 5 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202016694) Case 202016694 · Financial The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’ 20 Jul 2021 Outside Jurisdiction London & Quadrant Housing Trust (202000245) Case 202000245 · Estate Management The complaint refers to: The landlord’s introduction of a communal caretaking service and service charge for this. The resident’s concerns … 9 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202101822) Case 202101822 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 7 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202012807) Case 202012807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019. 29 Jun 2021 Outside Jurisdiction London & Quadrant Housing Trust (202013643) Case 202013643 · Financial The resident has complained about the following issues: That service charges for maintaining and operating a door entry system are … 16 Jun 2021 Outside Jurisdiction London & Quadrant Housing Trust (202014377) Case 202014377 · Financial The complaint is about the payability and reasonableness of the service charges at the property. 26 May 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202010164) Case 202010164 · Estate Management The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property. 1 Apr 2021 Outside Jurisdiction London & Quadrant Housing Trust (201914231) Case 201914231 · Old Property Condition migrated-2025 The resident’s complaints are about: 8 Mar 2021 Outside Jurisdiction Peabody Trust (202002510) Case 202002510 · Old Complaints Handling categories The complaint is about the terms of a new tenancy agreement offered by the landlord. 29 Jan 2021 Outside Jurisdiction Peabody Trust (202001840) Case 202001840 · Managing Relations The resident complains about the level of tenancy support he has received from his support provider. 21 Jan 2021 Outside Jurisdiction London & Quadrant Housing Trust (202004505) Case 202004505 · ASB/Abuse/Nuisance The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s …