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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "limited" × Outcome: Outside_Jurisdiction ×

Showing 225 of 16,595 decisions matching "limited"

Decisions

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25 Feb 2026 Outside Jurisdiction Stonewater Limited (202340149) Case 202340149 · Information and data management Decision Case ID 202340149 Decision type Jurisdiction Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February … 11 Feb 2026 Outside Jurisdiction Hyde Housing Association Limited (202424524) Case 202424524 · Financial Decision Case ID 202424524 Decision type Jurisdiction Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leasehold Date 11 … 9 Feb 2026 Outside Jurisdiction Richmond Housing Partnership Limited (202449821) Case 202449821 · Responsive repairs/activity Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Outside Jurisdiction Hyde Housing Association Limited (202423227) Case 202423227 · Financial Decision Case ID 202423227 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 29 … 8 Jan 2026 Outside Jurisdiction Clarion Housing Association Limited (202437769) Case 202437769 · Responsive repairs/activity Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Outside Jurisdiction Midland Heart Limited (202334895) Case 202334895 · Responsive repairs/activity Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 8 Dec 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202400727) Case 202400727 · Financial Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 3 Dec 2025 Outside Jurisdiction Bolton at Home Limited (202519544) Case 202519544 · Health and Safety (inc. building safety) Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202431376) Case 202431376 · Old Complaints Handling categories Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 26 Nov 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202342091) Case 202342091 · Financial Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 24 Nov 2025 Outside Jurisdiction The Guinness Partnership Limited (202334721) Case 202334721 · Financial Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Outside Jurisdiction Onward Homes Limited (202402381) Case 202402381 · Occupancy Rights Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 12 Nov 2025 Outside Jurisdiction Soha Housing Limited (202407326) Case 202407326 · Information and data management Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 28 Oct 2025 Outside Jurisdiction The Guinness Partnership Limited (202330646) Case 202330646 · Occupancy Rights Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Outside Jurisdiction Origin Housing Limited (202402061) Case 202402061 · Responsive repairs/activity Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 … 20 Oct 2025 Outside Jurisdiction Clarion Housing Association Limited (202327224) Case 202327224 · Financial Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Sep 2025 Outside Jurisdiction Midland Heart Limited (202440384) Case 202440384 · Financial The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void … 22 Sep 2025 Outside Jurisdiction Citizen Housing Group Limited (202317398) Case 202317398 · Estate Management The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct … 17 Sep 2025 Outside Jurisdiction Clarion Housing Association Limited (202406013) Case 202406013 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 10 Sep 2025 Outside Jurisdiction Hyde Housing Association Limited (202420187) Case 202420187 · Financial This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges. 4 Sep 2025 Outside Jurisdiction Places for People Group Limited (202327952) Case 202327952 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024. 21 Aug 2025 Outside Jurisdiction Stonewater Limited (202441735) Case 202441735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Associated complaint 29 Jul 2025 Outside Jurisdiction Moat Homes Limited (202210756) Case 202210756 · Old Property Condition categories The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest … 18 Jul 2025 Outside Jurisdiction Orbit Group Limited (202303362) Case 202303362 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 14 Jul 2025 Outside Jurisdiction Regenda Limited (202442519) Case 202442519 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the position of his neighbour’s shed. 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 26 Jun 2025 Outside Jurisdiction Jigsaw Homes Group Limited (202431673) Case 202431673 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs in the resident’s property. 23 Jun 2025 Outside Jurisdiction LiveWest Homes Limited (202334333) Case 202334333 · Estate Management The complaint is about: The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request … 19 Jun 2025 Outside Jurisdiction Golding Homes Limited (202320018) Case 202320018 · Information and data management The complaint is about the landlord’s handling of the resident’s personal data. 18 Jun 2025 Outside Jurisdiction Clarion Housing Association Limited (202428334) Case 202428334 · Occupancy Rights The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns … 17 Jun 2025 Outside Jurisdiction GreenSquareAccord Limited (202439567) Case 202439567 · Responsive repairs/activity The complaint is about the landlord's handling of: Repairs to the resident’s kitchen. The resident’s reports of damp and mould. 13 Jun 2025 Outside Jurisdiction Orbit Group Limited (202328352) Case 202328352 · Enquiry stage The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. … 12 Jun 2025 Outside Jurisdiction Hyde Housing Association Limited (202326741) Case 202326741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to … 11 Jun 2025 Outside Jurisdiction Cottsway Housing Association Limited (202315431) Case 202315431 · Information and data management The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case … 11 Jun 2025 Outside Jurisdiction South Devon Rural Housing Association Limited (202314091) Case 202314091 · Managing Relations The resident’s complaint is about the removal of personal belongings from her garage by the landlord. 6 Jun 2025 Outside Jurisdiction Rykneld Homes Limited (202318634) Case 202318634 · Moving/Buying/Selling Home The complaint is about the landlord’s assessment of the resident’s application to join the housing register. 30 May 2025 Outside Jurisdiction Mosscare St. Vincent’s Housing Group Limited (202310003) Case 202310003 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 20 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202321214) Case 202321214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint. 16 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202339109) Case 202339109 · Financial The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account. 12 May 2025 Outside Jurisdiction One Vision Housing Limited (202318446) Case 202318446 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of flooding from the property above and the subsequent … 31 Mar 2025 Outside Jurisdiction Platform Housing Group Limited (202410647) Case 202410647 · Moving/Buying/Selling Home The complaint is about: The level of a financial offer the landlord made to the resident. 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 21 Mar 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202220069) Case 202220069 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings. 14 Mar 2025 Outside Jurisdiction Ocean Housing Limited (202307659) Case 202307659 · Financial The complaint is about the landlord’s handling of service charge increases. 5 Mar 2025 Outside Jurisdiction Midland Heart Limited (202307288) Case 202307288 · Financial This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that … 5 Mar 2025 Outside Jurisdiction Progress Housing Association Limited (202315869) Case 202315869 · Information and data management The complaint is about the landlord’s handling of the resident’s request for CCTV footage. 4 Mar 2025 Outside Jurisdiction Home Group Limited (202323496) Case 202323496 · Financial The resident’s complaint is about the level of her service charge and quality of services provided. 26 Feb 2025 Outside Jurisdiction Origin Housing Limited (202304044) Case 202304044 · Financial The complaint is about the landlord’s handling of the resident’s request for a refund of a rent advance paid in … 17 Feb 2025 Outside Jurisdiction Soha Housing Limited (202224820) Case 202224820 · Occupancy Rights This complaint is about the landlord’s decision to install bollards alongside a communal green area to prevent vehicle access.