Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202316301 Decision type Jurisdiction Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background In 2024 the resident made 2 separate complaints to the landlord. […]
Decision Case ID 202206383 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident’s lease started on 31 March 2020. The property […]
Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 1-bedroom flat. He has vulnerabilities […]
Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident has occupied the property since 2017. Prior to her […]
Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident pays variable service charges, as per the terms of […]
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
The complaint is about the landlord’s handling of repairs in the resident’s property.
The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. response to concerns about parking restrictions.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.
The complaint is about: The level of a financial offer the landlord made to the resident.
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
The resident’s complaint is about the level of her service charge and quality of services provided.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.
The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters.
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
The complaint is about the landlord’s response to concerns raised about the service charge.
The complaint is about the landlord’s handling of floods at the property in 2022.
The complaint is about the landlord’s response to the resident’s request to remain in a decant property.
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.
The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges for financial year 20/21. The response provided on the resident’s queries relating to actual spend reported for service charges in the 19/20 and 20/21 financial year. The way in which …
This complaint is about the landlord’s handling of heating problems in the resident’s home.
The complaint is about the landlord's actions following the death of the resident’s neighbour.
The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.
The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.
The complaint is about the resident’s concerns relating to the landlords handling of her data.
The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.
The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden.
This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.
The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at the property The level of service charge.
The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.
The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners.
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
The complaint concerns the level of service charges.
The complaint is about an increase of service charges.
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The complaint concerns the increase in service charges.
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the residents’ end of tenancy notification.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |