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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "group" × Outcome: Outside_Jurisdiction ×

Showing 65 of 16,595 decisions matching "group"

Decisions

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17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202400727) Case 202400727 · Financial Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Nov 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202342091) Case 202342091 · Financial Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 22 Sep 2025 Outside Jurisdiction Citizen Housing Group Limited (202317398) Case 202317398 · Estate Management The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct … 4 Sep 2025 Outside Jurisdiction Places for People Group Limited (202327952) Case 202327952 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024. 18 Jul 2025 Outside Jurisdiction Orbit Group Limited (202303362) Case 202303362 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 26 Jun 2025 Outside Jurisdiction Jigsaw Homes Group Limited (202431673) Case 202431673 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs in the resident’s property. 13 Jun 2025 Outside Jurisdiction Orbit Group Limited (202328352) Case 202328352 · Enquiry stage The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. … 30 May 2025 Outside Jurisdiction Mosscare St. Vincent’s Housing Group Limited (202310003) Case 202310003 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 20 May 2025 Outside Jurisdiction Sovereign Network Group (202330557) Case 202330557 · Responsive repairs/activity The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property. 31 Mar 2025 Outside Jurisdiction Platform Housing Group Limited (202410647) Case 202410647 · Moving/Buying/Selling Home The complaint is about: The level of a financial offer the landlord made to the resident. 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 4 Mar 2025 Outside Jurisdiction Home Group Limited (202323496) Case 202323496 · Financial The resident’s complaint is about the level of her service charge and quality of services provided. 13 Feb 2025 Outside Jurisdiction Places for People Group Limited (202227269) Case 202227269 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property. 31 Jan 2025 Outside Jurisdiction Walsall Housing Group Limited (202313560) Case 202313560 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog. 6 Jan 2025 Outside Jurisdiction Abri Group Limited (202309628) Case 202309628 · Financial The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters. 18 Dec 2024 Outside Jurisdiction Futures Housing Group Limited (202308956) Case 202308956 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor. 27 Nov 2024 Outside Jurisdiction Paradigm Housing Group Limited (202302532) Case 202302532 · Financial The complaint is about the landlord’s response to concerns raised about the service charge. 22 Nov 2024 Outside Jurisdiction Orbit Group Limited (202302635) Case 202302635 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floods at the property in 2022. 19 Nov 2024 Outside Jurisdiction Aster Group Limited (202230046) Case 202230046 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to remain in a decant property. 11 Jul 2024 Outside Jurisdiction Longhurst Group Limited (202315493) Case 202315493 · Estate Management The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. … 10 Jul 2024 Outside Jurisdiction Orbit Group Limited (202214357) Case 202214357 · Financial The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge. 18 Apr 2024 Outside Jurisdiction Southern Housing Group Limited (202223653) Case 202223653 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 5 Mar 2024 Outside Jurisdiction Abri Group Limited (202230217) Case 202230217 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in the resident’s property. 22 Aug 2023 Outside Jurisdiction Southern Housing Group Limited (202117950) Case 202117950 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of … 14 Feb 2023 Outside Jurisdiction One Housing Group Limited (202210259) Case 202210259 · Financial The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges … 5 Dec 2022 Outside Jurisdiction One Housing Group Limited (202203250) Case 202203250 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of heating problems in the resident’s home. 28 Oct 2022 Outside Jurisdiction Abri Group Limited (202203225) Case 202203225 · Managing Relations The complaint is about the landlord's actions following the death of the resident’s neighbour. 29 Apr 2022 Outside Jurisdiction Thirteen Housing Group Limited (202111696) Case 202111696 · Financial The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s … 1 Apr 2022 Outside Jurisdiction Anchor Hanover Group (202122869) Case 202122869 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak. 30 Mar 2022 Outside Jurisdiction The Riverside Group Limited (202106360) Case 202106360 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charge increases. 4 Mar 2022 Outside Jurisdiction A2Dominion Housing Group Limited (202110110) Case 202110110 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front … 9 Feb 2022 Outside Jurisdiction Settle Group (202121780) Case 202121780 · Information and data management The complaint is about the resident’s concerns relating to the landlords handling of her data. 10 Dec 2021 Outside Jurisdiction Bernicia Group (202114716) Case 202114716 · Financial The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test. 10 Dec 2021 Outside Jurisdiction Longhurst Group Limited (202015184) Case 202015184 · Estate Management The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden. 3 Dec 2021 Outside Jurisdiction Anchor Hanover Group (202015214) Case 202015214 · Financial This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the … 20 Nov 2021 Outside Jurisdiction Anchor Hanover Group (202105451) Case 202105451 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at … 18 Nov 2021 Outside Jurisdiction One Housing Group Limited (202106911) Case 202106911 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association. 15 Nov 2021 Outside Jurisdiction Settle Group (202107882) Case 202107882 · Occupancy Rights The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners. 15 Nov 2021 Outside Jurisdiction Southern Housing Group Limited (202011557) Case 202011557 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 3 Nov 2021 Outside Jurisdiction The Riverside Group Limited (202006904) Case 202006904 · Financial The complaint concerns the level of service charges. 21 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202110808) Case 202110808 · Financial The complaint is about an increase of service charges. 14 Oct 2021 Outside Jurisdiction Onward Homes Limited (202014978) Case 202014978 · Managing Relations The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of … 14 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202108359) Case 202108359 · Financial The complaint concerns the increase in service charges. 1 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202111607) Case 202111607 · Estate Management The complaint is about the response to a request for the rumble strip to be removed from the entrance of … 27 Sep 2021 Outside Jurisdiction Anchor Hanover Group (202014722) Case 202014722 · Financial The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. … 17 Sep 2021 Outside Jurisdiction Platform Housing Group Limited (202105359) Case 202105359 · Occupancy Rights The complaint is about the landlord’s handling of the residents’ end of tenancy notification. 26 Aug 2021 Outside Jurisdiction Southern Housing Group Limited (202016172) Case 202016172 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 25 Aug 2021 Outside Jurisdiction Bernicia Group (202106739) Case 202106739 · Financial The complaint is about the level of rent.