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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "council" × Outcome: Outside_Jurisdiction ×

Showing 203 of 16,595 decisions matching "council"

Decisions

Most recent first

27 Feb 2026 Outside Jurisdiction Derby City Council (202508189) Case 202508189 · Local Authority / ALMO or TMO Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Jan 2026 Outside Jurisdiction Southwark Council (202425439) Case 202425439 · Responsive repairs/activity Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January … 22 Dec 2025 Outside Jurisdiction Broxtowe Borough Council (202343469) Case 202343469 · Managing Relations Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Dec 2025 Outside Jurisdiction Blackpool Borough Council (202423540) Case 202423540 · Managing Relations Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Outside Jurisdiction City of Doncaster Council (202507105) Case 202507105 · Responsive repairs/activity Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Outside Jurisdiction East Riding of Yorkshire Council (202402816) Case 202402816 · Old Resident Involvement categories Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy … 10 Nov 2025 Outside Jurisdiction Southampton City Council (202431015) Case 202431015 · Local Authority / ALMO or TMO Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 7 Nov 2025 Outside Jurisdiction London Borough of Havering Council (202326227) Case 202326227 · Local Authority / ALMO or TMO Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or … 22 Oct 2025 Outside Jurisdiction Bournemouth, Christchurch and Poole Council (202306436) Case 202306436 · Planned Works Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or … 2 Oct 2025 Outside Jurisdiction Barnsley Metropolitan Borough Council (202343326) Case 202343326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property. 16 Sep 2025 Outside Jurisdiction Portsmouth City Council (202451326) Case 202451326 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s application for a priority transfer. 14 Aug 2025 Outside Jurisdiction Leicester City Council (202443155) Case 202443155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 30 Jul 2025 Outside Jurisdiction Winchester City Council (202226500) Case 202226500 · Local Authority / ALMO or TMO The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while … 28 Jul 2025 Outside Jurisdiction London Borough of Camden Council (202406073) Case 202406073 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs … 11 Jul 2025 Outside Jurisdiction Sheffield City Council (202322333) Case 202322333 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of Antisocial Behaviour (ASB) from her neighbour. 18 Jun 2025 Outside Jurisdiction Haringey London Borough Council (202331177) Case 202331177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being … 17 Jun 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202224928) Case 202224928 · Local Authority / ALMO or TMO The complaint is about the council's handling of the resident’s reports of no heating or hot water. 12 Jun 2025 Outside Jurisdiction Birmingham City Council (202419765) Case 202419765 · Responsive repairs/activity The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 30 May 2025 Outside Jurisdiction London Borough of Camden Council (202317709) Case 202317709 · Local Authority / ALMO or TMO This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in … 27 May 2025 Outside Jurisdiction Leeds City Council (202304704) Case 202304704 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs in the property. 1 May 2025 Outside Jurisdiction Haringey London Borough Council (202302313) Case 202302313 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof. 26 Mar 2025 Outside Jurisdiction Southwark Council (202324142) Case 202324142 · Information and data management The complaint is about the landlord’s handling of the resident’s concerns about a data breach. 19 Mar 2025 Outside Jurisdiction Lambeth Council (202341381) Case 202341381 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation and the associated repairs to … 17 Mar 2025 Outside Jurisdiction Basildon Borough Council (202304509) Case 202304509 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; … 3 Mar 2025 Outside Jurisdiction Waltham Forest Council (202316406) Case 202316406 · Estate Management This complaint is about the removal of the resident’s caravan. 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 25 Feb 2025 Outside Jurisdiction Islington Council (202333414) Case 202333414 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s rehousing application. 20 Feb 2025 Outside Jurisdiction Southwark Council (202227222) Case 202227222 · Old Property Condition categories The complaint is about the landlord’s handling of major works and associated repairs. 18 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202305961) Case 202305961 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate … 28 Nov 2024 Outside Jurisdiction Welwyn Hatfield Borough Council (202233915) Case 202233915 · Old Property Condition migrated-2025 REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Nov 2024 Outside Jurisdiction Waltham Forest Council (202406940) Case 202406940 · Old Resident Involvement categories The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association … 21 Nov 2024 Outside Jurisdiction East Riding of Yorkshire Council (202308393) Case 202308393 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire doors. 19 Nov 2024 Outside Jurisdiction Dacorum Borough Council (202335702) Case 202335702 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould. 9 Sep 2024 Outside Jurisdiction Westminster City Council (202109522) Case 202109522 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to replace the front door of the property. 30 Aug 2024 Outside Jurisdiction Norwich City Council (202232323) Case 202232323 · Financial REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the … 23 Aug 2024 Outside Jurisdiction Lambeth Council (202232225) Case 202232225 · Occupancy Rights The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of … 5 Aug 2024 Outside Jurisdiction Runnymede Borough Council (202204517) Case 202204517 · Old Property Condition migrated-2025 This complaint is about the Council’s handling of disabled adaptations to the resident’s property. 26 Jul 2024 Outside Jurisdiction Haringey London Borough Council (202231673) Case 202231673 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into … 12 Jul 2024 Outside Jurisdiction Sandwell Metropolitan Borough Council (202305551) Case 202305551 · Old Property Condition migrated-2025 The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; … 31 May 2024 Outside Jurisdiction Camden Council (202229738) Case 202229738 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the ongoing refurbishment works to the property adjoining … 10 Apr 2024 Outside Jurisdiction Manchester City Council (202307580) Case 202307580 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 5 Apr 2024 Outside Jurisdiction Cannock Chase District Council (202226366) Case 202226366 · Occupancy Rights The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer. 27 Mar 2024 Outside Jurisdiction Hammersmith and Fulham Council (202222877) Case 202222877 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of repairs … 14 Mar 2024 Outside Jurisdiction Leeds City Council (202320179) Case 202320179 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start … 11 Mar 2024 Outside Jurisdiction Thurrock Council (202208626) Case 202208626 · ASB/Abuse/Nuisance The complaint concerns: The Council’s response to reports of antisocial behaviour. The level of cleanliness and maintenance in communal areas. 29 Feb 2024 Outside Jurisdiction Islington Council (202210743) Case 202210743 · Financial The complaint is about the landlord’s handling of the resident’s rent account. 8 Feb 2024 Outside Jurisdiction Hammersmith and Fulham Council (202224400) Case 202224400 · Managing Relations This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered. 31 Jan 2024 Outside Jurisdiction Islington Council (202213754) Case 202213754 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and … 30 Jan 2024 Outside Jurisdiction Stevenage Borough Council (202205985) Case 202205985 · Information and data management The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement …