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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 187 of 16,595 decisions matching "trust"

Decisions

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27 Feb 2026 No Maladministration London & Quadrant Housing Trust (202301975) Case 202301975 · Managing Relations Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 25 Feb 2026 No Maladministration London & Quadrant Housing Trust (202424174) Case 202424174 · Financial Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 19 Feb 2026 No Maladministration Newlon Housing Trust (202525203) Case 202525203 · Managing Relations Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 26 Jan 2026 No Maladministration London & Quadrant Housing Trust (202523925) Case 202523925 · Managing Relations Decision Case ID 202523925 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Jan 2026 No Maladministration London & Quadrant Housing Trust (202521452) Case 202521452 · Managing Relations Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Jan 2026 No Maladministration London & Quadrant Housing Trust (202442705) Case 202442705 · Managing Relations Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Jan 2026 No Maladministration Weaver Vale Housing Trust Limited (202305105) Case 202305105 · Estate Management Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy … 28 Nov 2025 No Maladministration Peabody Trust (202330792) Case 202330792 · Information and data management Decision Case ID 202330792 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 … 27 Nov 2025 No Maladministration London & Quadrant Housing Trust (202412013) Case 202412013 · Managing Relations Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 No Maladministration Peabody Trust (202506546) Case 202506546 · ASB/Abuse/Nuisance Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 13 Nov 2025 No Maladministration London & Quadrant Housing Trust (202334372) Case 202334372 · Managing Relations Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 11 Nov 2025 No Maladministration Peabody Trust (202344099) Case 202344099 · Financial Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October … 7 Nov 2025 No Maladministration London & Quadrant Housing Trust (202331254) Case 202331254 · Financial Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 29 Oct 2025 No Maladministration London & Quadrant Housing Trust (202334980) Case 202334980 · Managing Relations Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Oct 2025 No Maladministration London & Quadrant Housing Trust (202341595) Case 202341595 · Managing Relations Decision Case ID 202341595 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 No Maladministration Square Building Trust Limited (202417742) Case 202417742 · Estate Management Decision Case ID 202417742 Decision type Investigation Landlord Square Building Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Oct 2025 No Maladministration Peabody Trust (202447629) Case 202447629 · Estate Management REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Sep 2025 No Maladministration London & Quadrant Housing Trust (202440022) Case 202440022 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her concerns about the information … 30 Sep 2025 No Maladministration Peabody Trust (202316882) Case 202316882 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint. 26 Sep 2025 No Maladministration London & Quadrant Housing Trust (202223696) Case 202223696 · Financial The landlord’s response to the resident’s concerns that he should have access to electricity from the building’s solar panels. We … 19 Sep 2025 No Maladministration Peabody Trust (202418742) Case 202418742 · Estate Management The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. … 15 Sep 2025 No Maladministration Saffron Housing Trust Limited (202331597) Case 202331597 · Financial The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings. 3 Sep 2025 No Maladministration London & Quadrant Housing Trust (202347704) Case 202347704 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 27 Aug 2025 No Maladministration London & Quadrant Housing Trust (202301984) Case 202301984 · Managing Relations The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint. 27 Aug 2025 No Maladministration Peabody Trust (202402094) Case 202402094 · Responsive repairs/activity The complaint is about the landlord’s handling of fence repairs and associated costs. 12 Aug 2025 No Maladministration London & Quadrant Housing Trust (202421619) Case 202421619 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management … 8 Aug 2025 No Maladministration London & Quadrant Housing Trust (202415765) Case 202415765 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about communal heating charges. 31 Jul 2025 No Maladministration London & Quadrant Housing Trust (202426458) Case 202426458 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about the lights in the property. 9 Jun 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202326538) Case 202326538 · Estate Management The complaint is about the landlord’s handling of parking allocation at the development. 28 May 2025 No Maladministration London & Quadrant Housing Trust (202320940) Case 202320940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The … 19 May 2025 No Maladministration Peabody Trust (202333638) Case 202333638 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to the lift and associated service charges. … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202319900) Case 202319900 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damaged flooring, damp, and mould in the … 15 May 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202323179) Case 202323179 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s requests for it to: replace the front and back doors. … 2 May 2025 No Maladministration Cheshire Peaks & Plains Housing Trust Limited (202326951) Case 202326951 · Responsive repairs/activity The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio. 3 Apr 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202225736) Case 202225736 · Managing Relations This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets … 26 Mar 2025 No Maladministration Peabody Trust (202206513) Case 202206513 · Estate Management The complaint is about the landlord’s handling of: Reports of damp, mould, water ingress, and its handling of the associated … 7 Mar 2025 No Maladministration London & Quadrant Housing Trust (202305570) Case 202305570 · Financial The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account. 28 Feb 2025 No Maladministration Peabody Trust (202318876) Case 202318876 · Financial The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors … 28 Feb 2025 No Maladministration Peabody Trust (202331774) Case 202331774 · Managing Relations The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case. 27 Feb 2025 No Maladministration Peabody Trust (202233849) Case 202233849 · Managing Relations The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s … 26 Feb 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202318342) Case 202318342 · Estate Management The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint. 24 Feb 2025 No Maladministration Raven Housing Trust Limited (202313484) Case 202313484 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work. 20 Dec 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202218346) Case 202218346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat … 12 Dec 2024 No Maladministration The Extracare Charitable Trust (202346297) Case 202346297 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement … 9 Dec 2024 No Maladministration Peabody Trust (202223158) Case 202223158 · Old Complaints Handling categories REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Nov 2024 No Maladministration London & Quadrant Housing Trust (202305784) Case 202305784 · Financial The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint. 27 Nov 2024 No Maladministration Peabody Trust (202324293) Case 202324293 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the … 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202227632) Case 202227632 · Moving/Buying/Selling Home The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property. 25 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202301182) Case 202301182 · Financial The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 … 20 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202221860) Case 202221860 · Old Property Condition categories The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to …