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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: No_Maladministration ×

Showing 567 of 16,595 decisions matching "council"

Decisions

Most recent first
9 Mar 2026 No Maladministration Leeds City Council (202348268) Case 202348268 · Local Authority / ALMO or TMO Decision Case ID 202348268 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Mar 2026 No Maladministration Bristol City Council (202402691) Case 202402691 · Local Authority / ALMO or TMO Decision Case ID 202402691 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Mar 2026 No Maladministration Sheffield City Council (202438617) Case 202438617 · Local Authority / ALMO or TMO Decision Case ID 202438617 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 No Maladministration North Kesteven District Council (202329232) Case 202329232 · Local Authority / ALMO or TMO Decision Case ID 202329232 Decision type Investigation Landlord North Kesteven District Council Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 No Maladministration Winchester City Council (202333164) Case 202333164 · Local Authority / ALMO or TMO Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Feb 2026 No Maladministration Nottingham City Council (202322833) Case 202322833 · Responsive repairs/activity Decision Case ID 202322833 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 06 … 30 Jan 2026 No Maladministration City of Doncaster Council (202519515) Case 202519515 · Local Authority / ALMO or TMO Decision Case ID 202519515 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 No Maladministration Medway Council (202423533) Case 202423533 · Local Authority / ALMO or TMO Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 23 Jan 2026 No Maladministration Barnsley Metropolitan Borough Council (202431978) Case 202431978 · Local Authority / ALMO or TMO Decision Case ID 202431978 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Jan 2026 No Maladministration City of Wolverhampton Council (202519732) Case 202519732 · Local Authority / ALMO or TMO Decision Case ID 202519732 Decision type Investigation Landlord City of Wolverhampton Council Landlord type Local Authority / ALMO or TMO … 20 Jan 2026 No Maladministration Brighton and Hove City Council (202407907) Case 202407907 · Local Authority / ALMO or TMO Decision Case ID 202407907 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 16 Jan 2026 No Maladministration Exeter City Council (202513791) Case 202513791 · Local Authority / ALMO or TMO Decision Case ID 202513791 Decision type Investigation Landlord Exeter City Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Jan 2026 No Maladministration Nottingham City Council (202343452) Case 202343452 · Local Authority / ALMO or TMO Decision Case ID 202343452 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 9 … 8 Jan 2026 No Maladministration Sandwell Metropolitan Borough Council (202429952) Case 202429952 · Local Authority / ALMO or TMO Decision Case ID 202429952 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Dec 2025 No Maladministration Mid Devon District Council (202431865) Case 202431865 · Local Authority / ALMO or TMO Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 No Maladministration Manchester City Council (202510566) Case 202510566 · Local Authority / ALMO or TMO The landlord responded to the resident’s complaint promptly, in line with its policy and our Complaint Handling Code. 22 Dec 2025 No Maladministration Norwich City Council (202515338) Case 202515338 · Local Authority / ALMO or TMO Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Dec 2025 No Maladministration Leeds City Council (202324679) Case 202324679 · Local Authority / ALMO or TMO Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 … 5 Dec 2025 No Maladministration City of Westminster Council (202452017) Case 202452017 · Local Authority / ALMO or TMO Decision Case ID 202452017 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 No Maladministration City of Westminster Council (202424032) Case 202424032 · Local Authority / ALMO or TMO Decision Case ID 202424032 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 No Maladministration Colchester City Council (202508040) Case 202508040 · Managing Relations Decision Case ID 202508040 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Nov 2025 No Maladministration Barnsley Metropolitan Borough Council (202437364) Case 202437364 · Local Authority / ALMO or TMO Decision Case ID 202437364 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration Kirklees Metropolitan Borough Council (202400569) Case 202400569 · Local Authority / ALMO or TMO Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration Sheffield City Council (202402357) Case 202402357 · Managing Relations Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 No Maladministration Manchester City Council (202505558) Case 202505558 · Local Authority / ALMO or TMO Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 No Maladministration Manchester City Council (202402012) Case 202402012 · ASB/Abuse/Nuisance Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 No Maladministration Colchester City Council (202445527) Case 202445527 · Local Authority / ALMO or TMO Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 No Maladministration Nottingham City Council (202322483) Case 202322483 · Local Authority / ALMO or TMO Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 … 11 Nov 2025 No Maladministration Wigan Council (202231014) Case 202231014 · Managing Relations Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 10 Nov 2025 No Maladministration Stevenage Borough Council (202408578) Case 202408578 · Local Authority / ALMO or TMO Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November … 7 Nov 2025 No Maladministration Thurrock Council (202336412) Case 202336412 · Local Authority / ALMO or TMO Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 31 Oct 2025 No Maladministration Newcastle City Council (202409589) Case 202409589 · Local Authority / ALMO or TMO Decision Case ID 202409589 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Oct 2025 No Maladministration Southwark Council (202328109) Case 202328109 · Local Authority / ALMO or TMO Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 1 Oct 2025 No Maladministration Birmingham City Council (202430972) Case 202430972 · Local Authority / ALMO or TMO The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord … 29 Sep 2025 No Maladministration Southwark Council (202448650) Case 202448650 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 26 Sep 2025 No Maladministration Bury Metropolitan Borough Council (202424423) Case 202424423 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of: No heating and hot water. Leaks. 26 Sep 2025 No Maladministration Medway Council (202403696) Case 202403696 · Local Authority / ALMO or TMO This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries. 26 Sep 2025 No Maladministration Sandwell Metropolitan Borough Council (202348399) Case 202348399 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The purchase of the resident’s former property, home move, and associated communications … 25 Sep 2025 No Maladministration Bournemouth, Christchurch and Poole Council (202400769) Case 202400769 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s requests for CCTV footage. 25 Sep 2025 No Maladministration Thurrock Council (202348158) Case 202348158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident's report of a damaged garden fence. 18 Sep 2025 No Maladministration Southwark Council (202422298) Case 202422298 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges for major works. 16 Sep 2025 No Maladministration City of Westminster Council (202331610) Case 202331610 · Managing Relations The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be … 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof … 11 Sep 2025 No Maladministration Birmingham City Council (202323103) Case 202323103 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 8 Sep 2025 No Maladministration Luton Borough Council (202422810) Case 202422810 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: its investigation into her complaint about staff conduct … 29 Aug 2025 No Maladministration Newark and Sherwood District Council (202346200) Case 202346200 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The … 29 Aug 2025 No Maladministration Sheffield City Council (202420198) Case 202420198 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean … 27 Aug 2025 No Maladministration Southwark Council (202422663) Case 202422663 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for a service charge repayment plan. 20 Aug 2025 No Maladministration Kingston upon Hull City Council (202417270) Case 202417270 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs throughout the resident’s property. Response to the resident’s reports about his … 13 Aug 2025 No Maladministration Epping Forest District Council (202444665) Case 202444665 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about the condition of the property, including concerns about …