Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202502206 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident said the landlord had not provided her with […]
Decision Case ID 202402568 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported to the landlord that the vent in […]
Decision Case ID 202337077 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident reported damp in the bathroom on 12 […]
Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 04 February 2026 Background The resident complained about her landlord’s response to a number […]
Decision Case ID 202449388 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property with his family in […]
The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.
The landlord’s response to the resident’s report of a fire alarm setting off.
The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. Complaint.
The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.
The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the landlord; The landlord’s handling of reports of staff conduct; The landlord’s complaint handling, and; The landlord’s decision not to investigate the resolutions offered in respect of previous complaints.
The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof.
This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The landlord’s refusal to consider the resident’s complaint of 4 April 2020 about the level of compensation it had offered in response to her complaint about the water ingress in her …
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling.
The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling of historical issues to the resident’s property. the impact the condition of the property had on the resident’s health.
The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary wall separated in the middle by an electric substation The landlord’s response to the resident’s request for works to the right section of the wall to be completed in the …
The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the leak was caused by defects in her property. The landlord’s response to her request for her rent liability to be suspended whilst she was not living at the property. The …
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |