Torus62 Limited (202003450)
The complaint is about the landlord’s handling of the resident’s reports of garden overgrowth from a rear adjoining property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202213014)
The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects to the residents boiler. The handling of the resident’s complaint and the amount of compensation offered.
ForHousing Limited (202316878)
This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support from the landlord’s staff.
Raven Housing Trust Limited (202334801)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour after October 2023.
Torus62 Limited (202214715)
The complaint is about the landlord’s handling of the resident’s report of a theft from his property.
The Guinness Partnership Limited (202200391)
The complaint is about: The increase in the resident’s rent and service charges. The landlord’s response to the resident’s request for information regarding the service charges. The landlord’s handling of the associated complaints.
Gentoo Group Limited (202307173)
The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring.
Salix Homes Limited (202227764)
This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour regarding their neighbour and their dog. The landlord’s lack of response to emails the resident sent on 27 July, 28 July, and 16 September 2022.
Silva Homes Limited (202300360)
This complaint is about: The landlord’s response to reports of disrepair including damp, mould and asbestos at property A, and the resident’s associated request for compensation. The landlord’s response to the resident’s reports of issues in property B. The landlord’s proposal to permanently move the resident to property C.
One Housing Group Limited (202307155)
The complaint is about the landlord’s handling of the resident’s concerns regarding: Staff conduct. Emergency repairs and the process to report emergencies. The associated complaint.
Places for People Group Limited (202300170)
The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered the landlord’s complaint handling.
Incommunities Limited (202234772)
The complaint is about the landlord's handling of the resident’s reports of noise nuisance.
Lambeth and Southwark Housing Association Limited (202114084)
The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property.
Cottsway Housing Association Limited (202303404)
The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring.
Broadacres Housing Association Limited (202207664)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The landlord’s response to the resident’s request for the bathroom to be replaced.
Clarion Housing Association Limited (202212249)
This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the resident’s concerns about smoke alarms in her home and communal areas.
A2Dominion Housing Group Limited (202301098)
The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.
Richmond Housing Partnership Limited (202228263)
The complaint is about the landlord’s response to the resident’s request for urgent rehousing on medical grounds.
Clarion Housing Association Limited (202302245)
The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.
Gateway Housing Association Limited (202217623)
The complaint is about the landlord's handling of the resident’s request for adaptations to their property.
Castles & Coasts Housing Association Limited (202225464)
The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling.
One Housing Group Limited (202304913)
REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Orbit Housing Association Limited (202309282)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has also considered the landlord’s complaints handling.
Clarion Housing Association Limited (202212524)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (‘ASB’). The Ombudsman has also considered the landlord’s complaint handling.
Gloucester City Homes Limited (202311899)
The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in the property, and the associated costs.
Chelmer Housing Partnership Limited (202308683)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her request to move.
Ongo Homes Limited (202229742)
The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler repairs. The landlord's response to the installation of a replacement boiler. The landlord's response to a request for compensation.
Paragon Asra Housing Limited (202214972)
The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the communal areas. The complaint is also about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Sub-letting of a property. The Ombudsman has considered the …
Torus62 Limited (202310199)
The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen.
Regenda Limited (202219696)
The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request to have the gas fire fixed and re-connected.
ForHousing Limited (202301617)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering the landlord’s handling of the resident’s complaint.
One Manchester Limited (202211510)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. The associated complaint handling.
One Vision Housing Limited (202231439)
The complaint is about the landlord’s response to the resident about leaks at the property.
Walsall Housing Group Limited (202224302)
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).
Platform Housing Group Limited (202310458)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint.
South Liverpool Homes Limited (202300263)
The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s request for replacement kitchen flooring. The landlord’s response to the resident’s reports that contractors had damaged her carpet.
Stonewater Limited (202200334)
The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for a fridge-freezer.
The Riverside Group Limited (202305725)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Orbit Group Limited (202212706)
The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various repairs, including the rear garden fencing, decking and a roof leak. The resident’s concerns about the conduct of the landlord’s contractors. The associated complaints.
Karbon Homes Limited inc Byker Community Trust (202213965)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.
Habinteg Housing Association Limited (202227866)
This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The landlord’s response to the resident’s concerns following the installation of a door mechanism by the local authority.
Nottingham Community Housing Association Limited (202221893)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Longhurst Group Limited (202302371)
The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property.
Your Housing Group Limited (202303695)
The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.
Clarion Housing Association Limited (202220476)
The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents.
Paradigm Housing Group Limited (202225343)
The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.
Yorkshire Housing Limited (202215862)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Stonewater Limited (202218759)
The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also been investigated.
Clarion Housing Association Limited (202123561)
The complaint is about: The information provided by the landlord when the property was offered and whether there was a supply of gas to the property. The landlord’s response to concerns about gas safety and its handling of reports of a gas leak in the building. The landlord’s handling of …
Clarion Housing Association Limited (202207527)
This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)