Broxtowe Borough Council (202017004)
The complaint is about the landlord’s response to the resident’s reports of flooding to his property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Crawley Borough Council (202103813)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards to the sound transference between the party wall and the landlords’ refusal to perform acoustic tests and take remedial action.
Taunton Deane Borough Council (202014914)
The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.
Bolsover District Council (202001223)
The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen floor. The resident’s concerns in relation to asbestos in her property The resident’s request for a post-works inspection to her loft. Repairs to external brickwork and the resident’s garden path. …
Charnwood Borough Council (202014424)
The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was first let. How the landlord handled the resident’s reports of outstanding repairs. How the landlord handled the resident’s request for a rent adjustment.
Wandsworth Council (202015540)
The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water rates.
Leeds City Council (202006116)
The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 restrictions.
St Albans City and District Council (202103381)
The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.
Birmingham City Council (202105757)
The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.
Hammersmith and Fulham Council (202108074)
The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of damaged flooring. The effect on her and her family’s health due to the exposure. The advice given by the landlord relating to asbestos at the start of the tenancy.
North West Leicestershire District Council (202006039)
The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property.
Harlow District Council (202100139)
The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block and estate.
Portsmouth City Council (202008105)
The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s request to be transferred to another property on medical grounds. …
Southwark Council (202014353)
The complaint is regarding the landlord’s decision to remove a fence erected by the resident.
Thurrock Council (202101890)
The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to replace kitchen units.
Leeds City Council (202101774)
The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour.
Wandsworth Council (202110776)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling of the resident’s leak reports coming from the property above.
Westminster City Council (202109778)
The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen.
Harlow District Council (202012770)
The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority banding on the social housing register to be increased; request for a management move.
Westminster City Council (202101263)
The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating system.
Exeter City Council (202103088)
The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor.
North Tyneside Council (202109787)
The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.
Greenwich Council (202101671)
The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity.
Kingston upon Thames Council (202100533)
The complaint is about: The condition of the property at the time of letting and the landlord’s response to the resident’s subsequent request for repairs to the property. The resident’s concerns that the landlord did not take her disability into consideration when offering the property.
Sandwell Metropolitan Borough Council (202107784)
REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Leeds City Council (202106547)
The complaint is about the landlord’s response to the resident’s report of a water leak into her property.
Kingston upon Thames Council (202007847)
This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination.
Tandridge District Council (202009531)
The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.
Welwyn Hatfield Borough Council (202106370)
REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wolverhampton City Council (202011973)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property.
Birmingham City Council (202007856)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Birmingham City Council (202011900)
The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours.
Harlow District Council (202109828)
The complaint is about:
Leicester City Council (202014036)
The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.
Brentwood Borough Council (202106344)
The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident relating to rent arears in relation to her request for rehousing. The landlord’s allocation of the resident’s banding for rehousing.
Lambeth Council (202010354)
The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact noise from the flat above because of uncovered wooden or laminate flooring. reports about his neighbour's threatening behaviour and barking dogs.
Harlow District Council (202100729)
The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas.
Wigan Metropolitan Borough Council (202103100)
The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property.
Arun District Council (202009397)
The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request for compensation for reported damage to her rugs. The resident’s report of a damp kitchen floor.
Kingston upon Thames Council (202016168)
The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request for compensation. The landlord’s complaint handling (including the resident's report of a breach of his confidentiality by the landlord).
Southwark Council (202015389)
The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. A water leak into the property reported by the resident in August 2020. The formal complaint into these matters.
Westminster City Council (202011584)
The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation.
Crawley Borough Council (202016326)
The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following electrical work in the property.
Hounslow Council (202109929)
The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property.
Kingston upon Hull City Council (202013144)
The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to the resident’s concerns regarding service charges for the financial year 2019/20. The landlord’s complaint handling.
Bristol City Council (202107726)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour.
Leicester City Council (202109417)
The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. the landlord’s decision not to reimburse the cost of the tree removal.
Lewes District Council (202107984)
The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation.
Nuneaton and Bedworth Borough Council (202103294)
The complaint concerns the landlord’s decision not to renew the resident’s kitchen.
Birmingham City Council (202009772)
The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal of a garage within the boundary of his property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)