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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 567 of 16,595 decisions matching "council"

Decisions

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1 Dec 2021 No Maladministration Leeds City Council (202106547) Case 202106547 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a water leak into her property. 30 Nov 2021 No Maladministration Kingston upon Thames Council (202007847) Case 202007847 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports that his property was uninhabitable due to chemical contamination. 30 Nov 2021 No Maladministration Tandridge District Council (202009531) Case 202009531 · Old Property Condition migrated-2025 The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional … 30 Nov 2021 No Maladministration Welwyn Hatfield Borough Council (202106370) Case 202106370 · Old Property Condition migrated-2025 REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Nov 2021 No Maladministration Wolverhampton City Council (202011973) Case 202011973 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property. 29 Nov 2021 No Maladministration Birmingham City Council (202007856) Case 202007856 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Nov 2021 No Maladministration Birmingham City Council (202011900) Case 202011900 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours. 29 Nov 2021 No Maladministration Harlow District Council (202109828) Case 202109828 · ASB/Abuse/Nuisance The complaint is about: 29 Nov 2021 No Maladministration Leicester City Council (202014036) Case 202014036 · Old Property Condition migrated-2025 The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding … 27 Nov 2021 No Maladministration Brentwood Borough Council (202106344) Case 202106344 · Local Authority / ALMO or TMO The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident … 24 Nov 2021 No Maladministration Lambeth Council (202010354) Case 202010354 · Local Authority / ALMO or TMO The resident has complained about the landlord's investigation of and response to his: reports of being disturbed by impact noise … 19 Nov 2021 No Maladministration Harlow District Council (202100729) Case 202100729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas. 19 Nov 2021 No Maladministration Wigan Metropolitan Borough Council (202103100) Case 202103100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property. 12 Nov 2021 No Maladministration Arun District Council (202009397) Case 202009397 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report in relation to her upstairs toilet. The resident’s request … 11 Nov 2021 No Maladministration Kingston upon Thames Council (202016168) Case 202016168 · Managing Relations The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs … 8 Nov 2021 No Maladministration Southwark Council (202015389) Case 202015389 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled: A water leak into the property reported by the resident in April 2019. … 8 Nov 2021 No Maladministration Westminster City Council (202011584) Case 202011584 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rodent infestation. 31 Oct 2021 No Maladministration Crawley Borough Council (202016326) Case 202016326 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following … 27 Oct 2021 No Maladministration Hounslow Council (202109929) Case 202109929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at … 21 Oct 2021 No Maladministration Kingston upon Hull City Council (202013144) Case 202013144 · Financial The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to … 20 Oct 2021 No Maladministration Bristol City Council (202107726) Case 202107726 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour. 15 Oct 2021 No Maladministration Leicester City Council (202109417) Case 202109417 · Financial The complaint is about: the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. … 8 Oct 2021 No Maladministration Lewes District Council (202107984) Case 202107984 · Financial The complaint is about the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request … 8 Oct 2021 No Maladministration Nuneaton and Bedworth Borough Council (202103294) Case 202103294 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision not to renew the resident’s kitchen. 30 Sep 2021 No Maladministration Birmingham City Council (202009772) Case 202009772 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal … 28 Sep 2021 No Maladministration Wiltshire Council (202105591) Case 202105591 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage … 27 Sep 2021 No Maladministration Birmingham City Council (202005140) Case 202005140 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s … 27 Sep 2021 No Maladministration Sandwell Metropolitan Borough Council (202004582) Case 202004582 · Local Authority / ALMO or TMO This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her … 27 Sep 2021 No Maladministration Waltham Forest Council (202101903) Case 202101903 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s … 21 Sep 2021 No Maladministration Barking and Dagenham Council (202002471) Case 202002471 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. … 20 Sep 2021 No Maladministration Wandsworth Council (202013932) Case 202013932 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of a children’s play area outside … 15 Sep 2021 No Maladministration Fareham Borough Council (202016061) Case 202016061 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property. 9 Sep 2021 No Maladministration Slough Borough Council (202006996) Case 202006996 · Local Authority / ALMO or TMO The complaint is about: The level of compensation offered by the landlord in relation to its handling of roof repairs … 8 Sep 2021 No Maladministration Brent Council (202106027) Case 202106027 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of cracks in her home. 6 Sep 2021 No Maladministration Havering Council (202015681) Case 202015681 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for the replacement of window vents. 2 Sep 2021 No Maladministration Wandsworth Council (201900330) Case 201900330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 1 Sep 2021 No Maladministration Leeds City Council (202105984) Case 202105984 · Managing Relations The complaints are about: the landlord’s response to the resident’s report of an incident involving an operative working at a … 31 Aug 2021 No Maladministration Hackney Council (202000552) Case 202000552 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 31 Aug 2021 No Maladministration Kingston upon Hull City Council (202011898) Case 202011898 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start … 27 Aug 2021 No Maladministration Rotherham Metropolitan Borough Council (202008393) Case 202008393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to … 25 Aug 2021 No Maladministration Haringey Council (202104095) Case 202104095 · Old Property Condition migrated-2025 The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door. 24 Aug 2021 No Maladministration Birmingham City Council (202011984) Case 202011984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of blocked toilets. 24 Aug 2021 No Maladministration Croydon Council (202012506) Case 202012506 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition … 18 Aug 2021 No Maladministration Cambridge City Council (202010402) Case 202010402 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB). 18 Aug 2021 No Maladministration East Devon District Council (202011449) Case 202011449 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The landlord’s handling … 17 Aug 2021 No Maladministration Selby District Council (202002870) Case 202002870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about a lack of lintels at the property, and … 9 Aug 2021 No Maladministration Gravesham Borough Council (202014010) Case 202014010 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. The landlord’s … 5 Aug 2021 No Maladministration Basildon Borough Council (202014143) Case 202014143 · Financial The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s … 4 Aug 2021 No Maladministration Runnymede Borough Council (202009034) Case 202009034 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s request to be added to his parent’s tenancy agreement. The … 2 Aug 2021 No Maladministration Lincoln City Council (201906536) Case 201906536 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled reports of: noise and vibration from the water pipes in the resident’s property. …