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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 474 of 16,595 decisions matching "association"

Decisions

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12 Oct 2021 No Maladministration Clarion Housing Association Limited (202009639) Case 202009639 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of repairs required at the property. 29 Sep 2021 No Maladministration Great Places Housing Association (202003896) Case 202003896 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The … 29 Sep 2021 No Maladministration Hightown Housing Association Limited (201915457) Case 201915457 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found … 13 Sep 2021 No Maladministration Wandle Housing Association Limited (202004305) Case 202004305 · Financial The complaint is about the landlord’s: Response to the resident’s concerns regarding the administration of service charges. Response to the … 9 Sep 2021 No Maladministration Orbit Housing Association Limited (202101334) Case 202101334 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her request for a management … 3 Sep 2021 No Maladministration Sanctuary Housing Association (202015054) Case 202015054 · Estate Management REPORT COMPLAINT 202015054 Sanctuary Housing Association 3 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 2 Sep 2021 No Maladministration Clarion Housing Association Limited (202016831) Case 202016831 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling … 31 Aug 2021 No Maladministration Clarion Housing Association Limited (202004806) Case 202004806 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon … 25 Aug 2021 No Maladministration Sovereign Housing Association Limited (202007515) Case 202007515 · Information and data management The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to … 19 Aug 2021 No Maladministration Sanctuary Housing Association (202005281) Case 202005281 · Estate Management The complaint concerns how the landlord handled the resident’s: 17 Aug 2021 No Maladministration Clarion Housing Association Limited (202106023) Case 202106023 · Estate Management REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Aug 2021 No Maladministration Clarion Housing Association Limited (201904933) Case 201904933 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to fix water leaks in the property. 5 Aug 2021 No Maladministration Sanctuary Housing Association (202103455) Case 202103455 · Managing Relations REPORT COMPLAINT 202103455 Sanctuary Housing Association 1 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Aug 2021 No Maladministration Sovereign Housing Association Limited (202014317) Case 202014317 · Estate Management The complaint is about the landlord’s response to the resident’s request that it install a gate to the resident’s shared … 23 Jul 2021 No Maladministration Bromford Housing Association Limited (202006884) Case 202006884 · Moving/Buying/Selling Home The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy. 21 Jul 2021 No Maladministration Sovereign Housing Association Limited (202016624) Case 202016624 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to … 16 Jul 2021 No Maladministration Orbit Housing Association Limited (202102294) Case 202102294 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water. 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202004901) Case 202004901 · ASB/Abuse/Nuisance REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202010331) Case 202010331 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB). 30 Jun 2021 No Maladministration Hastoe Housing Association Limited (202011428) Case 202011428 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests … 30 Jun 2021 No Maladministration Hyde Housing Association Limited (202000411) Case 202000411 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The … 30 Jun 2021 No Maladministration Sanctuary Housing Association (202014667) Case 202014667 · Financial The complaint refers to: The landlord’s handling of a reported leak into the resident’s property. The level of compensation offered … 29 Jun 2021 No Maladministration Clarion Housing Association Limited (202003873) Case 202003873 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance. 29 Jun 2021 No Maladministration Sanctuary Housing Association (202016320) Case 202016320 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of mould in her property. 21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 15 Jun 2021 No Maladministration Clarion Housing Association Limited (201907136) Case 201907136 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows. 14 Jun 2021 No Maladministration Clarion Housing Association Limited (202003044) Case 202003044 · Financial The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. … 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 3 Jun 2021 No Maladministration Clarion Housing Association Limited (201915632) Case 201915632 · Moving/Buying/Selling Home The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB). 31 May 2021 No Maladministration Clarion Housing Association Limited (202006605) Case 202006605 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB. 28 May 2021 No Maladministration Hyde Housing Association Limited (202003639) Case 202003639 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling. 28 May 2021 No Maladministration Sanctuary Housing Association (202011577) Case 202011577 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the resident’s request for a … 27 May 2021 No Maladministration Sanctuary Housing Association (202006019) Case 202006019 · Estate Management The complaint is about: The landlord’s handling of the resident’s report of an obstruction on her driveway. Complaint handling. 24 May 2021 No Maladministration Clarion Housing Association Limited (201806894) Case 201806894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour. 20 May 2021 No Maladministration Bromford Housing Association Limited (202006247) Case 202006247 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and … 20 May 2021 No Maladministration Sanctuary Housing Association (202000930) Case 202000930 · Financial The complaint is about the landlord’s response to the resident’s requests for compensation following damage to her property caused by … 12 May 2021 No Maladministration Croydon Churches Housing Association Limited (202007420) Case 202007420 · Moving/Buying/Selling Home The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move … 10 May 2021 No Maladministration Shepherds Bush Housing Association Limited (201914164) Case 201914164 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. … 7 May 2021 No Maladministration Clarion Housing Association Limited (202010520) Case 202010520 · Estate Management REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 May 2021 No Maladministration Together Housing Association Limited (202006550) Case 202006550 · Financial The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged … 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 28 Apr 2021 No Maladministration Hexagon Housing Association Limited (201912731) Case 201912731 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised … 16 Apr 2021 No Maladministration Irwell Valley Housing Association Limited (201915656) Case 201915656 · Financial The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and … 16 Apr 2021 No Maladministration Sovereign Housing Association Limited (202001875) Case 202001875 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 15 Apr 2021 No Maladministration Orbit Housing Association Limited (201914078) Case 201914078 · ASB/Abuse/Nuisance The complaint is about: 15 Apr 2021 No Maladministration Wandle Housing Association Limited (201911095) Case 201911095 The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 14 Apr 2021 No Maladministration Clarion Housing Association Limited (202004595) Case 202004595 · Moving/Buying/Selling Home REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Mar 2021 No Maladministration Sovereign Housing Association Limited (202005006) Case 202005006 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident. 29 Mar 2021 No Maladministration Community Gateway Association Limited (202002560) Case 202002560 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 … 28 Mar 2021 No Maladministration Cotman Housing Association Limited (201914754) Case 201914754 · Financial In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the …