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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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30 May 2024 No Maladministration Gloucester City Homes Limited (202311899) Case 202311899 · Estate Management The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in … 29 May 2024 No Maladministration Chelmer Housing Partnership Limited (202308683) Case 202308683 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) by her neighbour and her … 24 May 2024 No Maladministration Ongo Homes Limited (202229742) Case 202229742 · Financial The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler … 15 May 2024 No Maladministration Paragon Asra Housing Limited (202214972) Case 202214972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for: Various repairs at the property. Maintenance of the … 8 May 2024 No Maladministration Torus62 Limited (202310199) Case 202310199 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen. 7 May 2024 No Maladministration Regenda Limited (202219696) Case 202219696 · Financial The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request … 1 May 2024 No Maladministration ForHousing Limited (202301617) Case 202301617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman is also considering … 1 May 2024 No Maladministration One Manchester Limited (202211510) Case 202211510 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. … 30 Apr 2024 No Maladministration One Vision Housing Limited (202231439) Case 202231439 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about leaks at the property. 30 Apr 2024 No Maladministration Walsall Housing Group Limited (202224302) Case 202224302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). 29 Apr 2024 No Maladministration Platform Housing Group Limited (202310458) Case 202310458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint. 29 Apr 2024 No Maladministration South Liverpool Homes Limited (202300263) Case 202300263 · Managing Relations The complaint is about; The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s … 29 Apr 2024 No Maladministration Stonewater Limited (202200334) Case 202200334 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise and her request to be reimbursed for … 26 Apr 2024 No Maladministration The Riverside Group Limited (202305725) Case 202305725 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 25 Apr 2024 No Maladministration Orbit Group Limited (202212706) Case 202212706 · Managing Relations The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various … 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 19 Apr 2024 No Maladministration Habinteg Housing Association Limited (202227866) Case 202227866 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The … 18 Apr 2024 No Maladministration Nottingham Community Housing Association Limited (202221893) Case 202221893 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 12 Apr 2024 No Maladministration Longhurst Group Limited (202302371) Case 202302371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property. 12 Apr 2024 No Maladministration Your Housing Group Limited (202303695) Case 202303695 · Old Property Condition categories The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom. 11 Apr 2024 No Maladministration Clarion Housing Association Limited (202220476) Case 202220476 · Estate Management The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents. 11 Apr 2024 No Maladministration Paradigm Housing Group Limited (202225343) Case 202225343 · Managing Relations The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to … 4 Apr 2024 No Maladministration Yorkshire Housing Limited (202215862) Case 202215862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 3 Apr 2024 No Maladministration Stonewater Limited (202218759) Case 202218759 · Managing Relations The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also … 2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 27 Mar 2024 No Maladministration Clarion Housing Association Limited (202207527) Case 202207527 · Information and data management This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint. 26 Mar 2024 No Maladministration Jigsaw Homes Group Limited (202218543) Case 202218543 · Managing Relations The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s … 21 Mar 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202222468) Case 202222468 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal … 18 Mar 2024 No Maladministration The Riverside Group Limited (202306137) Case 202306137 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level … 14 Mar 2024 No Maladministration Homes Plus Limited (202309279) Case 202309279 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against … 14 Mar 2024 No Maladministration LiveWest Homes Limited (202231126) Case 202231126 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade. 14 Mar 2024 No Maladministration Yorkshire Housing Limited (202208452) Case 202208452 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns regarding the patio door. 13 Mar 2024 No Maladministration Clarion Housing Association Limited (202203294) Case 202203294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's … 6 Mar 2024 No Maladministration Longhurst Group Limited (202227002) Case 202227002 · Managing Relations The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s … 29 Feb 2024 No Maladministration Bromsgrove District Housing Trust Limited (202215495) Case 202215495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports … 28 Feb 2024 No Maladministration Thirteen Housing Group Limited (202225861) Case 202225861 · Managing Relations The complaint is about the landlord’s handling of reports about staff conduct. 27 Feb 2024 No Maladministration Six Town Housing Limited (202225898) Case 202225898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated … 23 Feb 2024 No Maladministration Walsall Housing Group Limited (202205983) Case 202205983 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following … 21 Feb 2024 No Maladministration Torus62 Limited (202222258) Case 202222258 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour … 15 Feb 2024 No Maladministration Stockport Homes Limited (202304020) Case 202304020 · Managing Relations The resident’s complaint is about the landlord’s: Advertisement of the property. Handling of adaptations to the property. Response to its … 15 Feb 2024 No Maladministration Walsall Housing Group Limited (202216614) Case 202216614 · Moving/Buying/Selling Home REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 14 Feb 2024 No Maladministration Clarion Housing Association Limited (202122500) Case 202122500 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling. 14 Feb 2024 No Maladministration LiveWest Homes Limited (202231260) Case 202231260 · Managing Relations The complaint is about the landlord’s handling of defects in a new build property and specifically: issues with the resident’s … 13 Feb 2024 No Maladministration Together Housing Association Limited (202211953) Case 202211953 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff … 12 Feb 2024 No Maladministration Midland Heart Limited (202223563) Case 202223563 · Financial The complaint is about: The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s … 9 Feb 2024 No Maladministration Swan Housing Association Limited (202108977) Case 202108977 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor. 31 Jan 2024 No Maladministration Paradigm Housing Group Limited (202217725) Case 202217725 · ASB/Abuse/Nuisance The complaint is about: 31 Jan 2024 No Maladministration The Guinness Partnership Limited (202212729) Case 202212729 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) and noise from her neighbours. 30 Jan 2024 No Maladministration Irwell Valley Housing Association Limited (202217489) Case 202217489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused … 25 Jan 2024 No Maladministration Calico Homes Limited (202212335) Case 202212335 · Managing Relations The complaint is about: The landlord’s handling of, and communication about resident’s reports of substandard works to his garden. The …