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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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11 Dec 2020 No Maladministration Paradigm Housing Group Limited (201916010) Case 201916010 · Old Complaints Handling categories The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the … 4 Dec 2020 No Maladministration Longhurst Group Limited (202000333) Case 202000333 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler. 3 Dec 2020 No Maladministration Aster Group Limited (202000764) Case 202000764 · Information and data management REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints …