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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 567 of 16,595 decisions matching "council"

Decisions

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11 Mar 2022 No Maladministration Dudley Metropolitan Borough Council (202118269) Case 202118269 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden. 10 Mar 2022 No Maladministration Kingston upon Thames Council (202104408) Case 202104408 · Financial The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a … 10 Mar 2022 No Maladministration Leeds City Council (202101194) Case 202101194 · ASB/Abuse/Nuisance REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 5 Mar 2022 No Maladministration Wiltshire Council (202106981) Case 202106981 · Financial The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the … 3 Mar 2022 No Maladministration Tower Hamlets Council (202100772) Case 202100772 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the … 3 Mar 2022 No Maladministration Waltham Forest Council (202010446) Case 202010446 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The … 28 Feb 2022 No Maladministration Newham Council (202014692) Case 202014692 · ASB/Abuse/Nuisance REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Feb 2022 No Maladministration Southampton City Council (201915276) Case 201915276 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. … 24 Feb 2022 No Maladministration Tower Hamlets Council (202102768) Case 202102768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in his property. 23 Feb 2022 No Maladministration Southwark Council (202008800) Case 202008800 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour. 21 Feb 2022 No Maladministration Harlow District Council (202006770) Case 202006770 · Estate Management REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Feb 2022 No Maladministration Wolverhampton City Council (202112929) Case 202112929 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint. 17 Feb 2022 No Maladministration Runnymede Borough Council (202107057) Case 202107057 · Moving/Buying/Selling Home The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s … 17 Feb 2022 No Maladministration Swindon Borough Council (202108577) Case 202108577 · Managing Relations The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing … 16 Feb 2022 No Maladministration Wandsworth Council (202004707) Case 202004707 · Estate Management The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity. 10 Feb 2022 No Maladministration York City Council (202105890) Case 202105890 · Estate Management The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the … 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 1 Feb 2022 No Maladministration Leicester City Council (202016164) Case 202016164 · ASB/Abuse/Nuisance The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice … 31 Jan 2022 No Maladministration South Holland District Council (201914962) Case 201914962 · Financial The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service … 31 Jan 2022 No Maladministration Southwark Council (202100422) Case 202100422 · Managing Relations The resident complains about the landlord’s handling of his reports about the conduct of a member of staff. 28 Jan 2022 No Maladministration Camden Council (202010798) Case 202010798 · Moving/Buying/Selling Home The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to … 28 Jan 2022 No Maladministration Newham Council (202012229) Case 202012229 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour. 27 Jan 2022 No Maladministration Bournemouth Borough Council (202017558) Case 202017558 · ASB/Abuse/Nuisance The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding … 27 Jan 2022 No Maladministration Camden Council (202009609) Case 202009609 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the … 26 Jan 2022 No Maladministration Great Yarmouth Borough Council (202103099) Case 202103099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas … 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 No Maladministration Crawley Borough Council (202103813) Case 202103813 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards … 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 18 Jan 2022 No Maladministration Bolsover District Council (202001223) Case 202001223 · Health and Safety (inc. building safety) The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 14 Jan 2022 No Maladministration Wandsworth Council (202015540) Case 202015540 · Financial The complaint is about the landlord’s administration of the resident’s rent account, in relation to the amount charged for water … 4 Jan 2022 No Maladministration Leeds City Council (202006116) Case 202006116 · ASB/Abuse/Nuisance The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached Covid-19 … 4 Jan 2022 No Maladministration St Albans City and District Council (202103381) Case 202103381 · Occupancy Rights The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property. 30 Dec 2021 No Maladministration Birmingham City Council (202105757) Case 202105757 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident. 29 Dec 2021 No Maladministration Hammersmith and Fulham Council (202108074) Case 202108074 · Health and Safety (inc. building safety) The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of … 28 Dec 2021 No Maladministration North West Leicestershire District Council (202006039) Case 202006039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the quality of plastering in the property. 23 Dec 2021 No Maladministration Harlow District Council (202100139) Case 202100139 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports and queries about major works to his property, block … 21 Dec 2021 No Maladministration Portsmouth City Council (202008105) Case 202008105 · Financial The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within … 20 Dec 2021 No Maladministration Southwark Council (202014353) Case 202014353 · Estate Management The complaint is regarding the landlord’s decision to remove a fence erected by the resident. 20 Dec 2021 No Maladministration Thurrock Council (202101890) Case 202101890 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of mould in the property, and his request to … 17 Dec 2021 No Maladministration Leeds City Council (202101774) Case 202101774 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports … 17 Dec 2021 No Maladministration Wandsworth Council (202110776) Case 202110776 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance coming from his upstairs neighbour. Handling … 17 Dec 2021 No Maladministration Westminster City Council (202109778) Case 202109778 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to refurbish her kitchen. 14 Dec 2021 No Maladministration Harlow District Council (202012770) Case 202012770 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports regarding mould at her property; request for her priority … 10 Dec 2021 No Maladministration Westminster City Council (202101263) Case 202101263 · Local Authority / ALMO or TMO The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and … 9 Dec 2021 No Maladministration Exeter City Council (202103088) Case 202103088 · Local Authority / ALMO or TMO The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor. 9 Dec 2021 No Maladministration North Tyneside Council (202109787) Case 202109787 · Moving/Buying/Selling Home The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to … 8 Dec 2021 No Maladministration Greenwich Council (202101671) Case 202101671 · Local Authority / ALMO or TMO The landlord’s handling of the resident’s reports concerning anti-social behaviour, including noise nuisance and drug activity. 8 Dec 2021 No Maladministration Kingston upon Thames Council (202100533) Case 202100533 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the time of letting and the landlord’s response to the … 8 Dec 2021 No Maladministration Sandwell Metropolitan Borough Council (202107784) Case 202107784 · Local Authority / ALMO or TMO REPORT COMPLAINT 202107784 Sandwell Metropolitan Borough Council 8 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining …