Camden Council (202108167)
REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Islington Council (202101745)
The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.
Sheffield City Council (202008976)
This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports.
Southampton City Council (202113005)
The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he purchased for his home.
Gateshead Metropolitan Borough Council (202004688)
The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its approach to his use of CCTV.
Sandwell Metropolitan Borough Council (202110281)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.
Islington Council (202103622)
This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March and 22 July 2021. Information published in its estate newsletter of December 2020. The landlord’s complaint handling.
Sedgemoor District Council (202105004)
The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).
Rotherham Metropolitan Borough Council (202100671)
The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.
Leeds City Council (202110536)
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour.
Leeds City Council (202119882)
The complaint is about the landlord’s response to the resident’s reports about the windows at the property.
Slough Borough Council (202104296)
The complaint is about the landlord’s administration of the resident’s rent account.
Hounslow Council (202120798)
The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with the resident to arrange a gas inspection.
Kirklees Council (202004093)
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB).
North Northamptonshire Council (202013832)
The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.
Nottingham City Council (202101446)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the cost of erecting a fence.
North Tyneside Council (202000830)
REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Waltham Forest Council (202111705)
The complaint is about the landlord’s handling of the resident’s noise reports.
South Cambridgeshire District Council (202107370)
The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. Its’ staff member’s conduct regarding a parking dispute.
Greenwich Council (202109482)
The complaint is about the landlord’s decision to charge rent for the property up until August 2020.
Runnymede Borough Council (202102366)
This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property.
Bristol City Council (202101833)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour.
Hackney Council (202103426)
The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.
Nuneaton and Bedworth Borough Council (202114352)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.
Camden Council (202106518)
The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to the heating system carried out by the landlord’s contractor.
Dudley Metropolitan Borough Council (202118269)
The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden.
Kingston upon Thames Council (202104408)
The complaint is about the landlord’s decision to apply the resident’s reimbursement to her rent account, rather than making a direct payment to her.
Leeds City Council (202101194)
REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Wiltshire Council (202106981)
The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the resident's request to opt out of paying towards this system.
Tower Hamlets Council (202100772)
The complaint is about the landlord’s response to the resident about: The decision to replace the flue system on the communal boiler system instead of installing individual boilers. The handling of the Section 20 consultation process.
Waltham Forest Council (202010446)
The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The landlord’s handling of the resident’s reports of a gas leak.
Newham Council (202014692)
REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Southampton City Council (201915276)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. The landlord’s complaints handling.
Tower Hamlets Council (202102768)
The complaint is about the landlord’s handling of the resident’s report of a leak in his property.
Southwark Council (202008800)
The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (“ASB”) by her neighbour.
Harlow District Council (202006770)
REPORT COMPLAINT 202006770 Harlow District Council 21 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Wolverhampton City Council (202112929)
The complaint is about the landlord’s response to the resident’s request for repairs to her shed, and her subsequent complaint.
Runnymede Borough Council (202107057)
The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s reports about repairs/adaptations to the property.
Swindon Borough Council (202108577)
The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing services.
Wandsworth Council (202004707)
The complaint is about the landlord’s response to: Repairs to communal lighting. The payment of service charge for electricity.
York City Council (202105890)
The complaint is about the landlord’s initial decision to refuse to remove a tree from the rear garden of the property.
Gosport Borough Council (202017234)
The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.
Leicester City Council (202016164)
The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice infestation in the block.
South Holland District Council (201914962)
The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service charge payable under the tenancy agreement. The landlord’s response to repairs.
Southwark Council (202100422)
The resident complains about the landlord’s handling of his reports about the conduct of a member of staff.
Camden Council (202010798)
The complaint is about: The resident’s concerns that the landlord breached its housing allocations scheme. The landlord’s decision not to offer the resident a permanent move while repairs were taking place.
Newham Council (202012229)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbour.
Bournemouth Borough Council (202017558)
The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding the service charges.
Camden Council (202009609)
The resident’s complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The quality of the landlord’s communication.
Great Yarmouth Borough Council (202103099)
The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)