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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 474 of 16,595 decisions matching "association"

Decisions

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21 Apr 2022 No Maladministration Sanctuary Housing Association (202105364) Case 202105364 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) … 15 Apr 2022 No Maladministration Habinteg Housing Association Limited (202112314) Case 202112314 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the … 14 Apr 2022 No Maladministration Nottingham Community Housing Association Limited (202016531) Case 202016531 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 14 Apr 2022 No Maladministration Sovereign Housing Association Limited (202121336) Case 202121336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home. 29 Mar 2022 No Maladministration Great Places Housing Association (202117663) Case 202117663 · Old Property Condition migrated-2025 The resident’s complaint is that a replacement unit the landlord installed in his kitchen does not match the existing units … 18 Mar 2022 No Maladministration Sanctuary Housing Association (202105161) Case 202105161 · Managing Relations The complaint is about: The level of compensation offered by the landlord following the resident's report of a leak. The … 17 Mar 2022 No Maladministration Impact Housing Association Limited (202106764) Case 202106764 · Managing Relations The complaint is about the landlord’s response to the resident’s complaint about the service he received from a Customer Service … 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 10 Mar 2022 No Maladministration Clarion Housing Association Limited (202113685) Case 202113685 · Managing Relations The complaint concerns the landlord’s response to the resident’s reports about the dividing fence in her garden. The landlord’s complaints … 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when … 10 Mar 2022 No Maladministration Wandle Housing Association Limited (202109133) Case 202109133 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s report of nuisance caused by a neighbour using the fire … 8 Mar 2022 No Maladministration Sovereign Housing Association Limited (202016492) Case 202016492 · Estate Management The complaint is about the landlord’s response to the resident's concerns regarding storage of his bicycles in communal areas of … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 28 Feb 2022 No Maladministration Shepherds Bush Housing Association Limited (202100875) Case 202100875 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The … 24 Feb 2022 No Maladministration Sovereign Housing Association Limited (202012067) Case 202012067 · Moving/Buying/Selling Home The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused. 24 Feb 2022 No Maladministration Wandle Housing Association Limited (202014773) Case 202014773 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The … 16 Feb 2022 No Maladministration Clarion Housing Association Limited (202003749) Case 202003749 · Information and data management This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 15 Feb 2022 No Maladministration Derwent Housing Association Limited (202010251) Case 202010251 · Moving/Buying/Selling Home REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 No Maladministration West Kent Housing Association (202111894) Case 202111894 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s query regarding the right to buy. 10 Feb 2022 No Maladministration Sovereign Housing Association Limited (202115437) Case 202115437 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its … 4 Feb 2022 No Maladministration Bromford Housing Association Limited (202109346) Case 202109346 · Old Property Condition migrated-2025 The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the … 1 Feb 2022 No Maladministration Wandle Housing Association Limited (202108812) Case 202108812 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by … 28 Jan 2022 No Maladministration Sanctuary Housing Association (202015195) Case 202015195 · Financial The complaint concerns the landlord’s: Response to the resident’s reports about the level of the service charges. Response to the … 27 Jan 2022 No Maladministration Clarion Housing Association Limited (202100891) Case 202100891 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her … 26 Jan 2022 No Maladministration Sanctuary Housing Association (202101495) Case 202101495 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made … 25 Jan 2022 No Maladministration Clarion Housing Association Limited (202101610) Case 202101610 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from … 21 Jan 2022 No Maladministration Clarion Housing Association Limited (202016007) Case 202016007 · Old Property Condition migrated-2025 The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to … 21 Jan 2022 No Maladministration Thames Valley Housing Association Limited (202005483) Case 202005483 · Managing Relations The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been … 14 Jan 2022 No Maladministration Clarion Housing Association Limited (202101179) Case 202101179 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage … 14 Jan 2022 No Maladministration Sanctuary Housing Association (202004745) Case 202004745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January … 8 Jan 2022 No Maladministration Shepherds Bush Housing Association Limited (202015921) Case 202015921 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of fumes from the heating flue in the property below. 6 Jan 2022 No Maladministration Hightown Housing Association Limited (202102411) Case 202102411 · Managing Relations The leaseholder complains about the landlord’s response to his concerns about a staff member. 5 Jan 2022 No Maladministration Clarion Housing Association Limited (201915413) Case 201915413 · Financial The complaint is regarding: The landlord’s administration of the resident’s service charge and rent account. The reasonableness and level of … 23 Dec 2021 No Maladministration Guinness Housing Association Limited (202102517) Case 202102517 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s complaint about its handling of her property transfer. 23 Dec 2021 No Maladministration Orbit Housing Association Limited (202103457) Case 202103457 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB). 20 Dec 2021 No Maladministration Clarion Housing Association Limited (202015582) Case 202015582 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaint about a leak in her home and her request … 15 Dec 2021 No Maladministration Clarion Housing Association Limited (202015148) Case 202015148 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB) from his … 29 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202110343) Case 202110343 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level … 26 Nov 2021 No Maladministration Derwent Housing Association Limited (202015548) Case 202015548 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of … 23 Nov 2021 No Maladministration Clarion Housing Association Limited (202013193) Case 202013193 · Estate Management The complaint concerns the landlord’s handling of: 22 Nov 2021 No Maladministration Clarion Housing Association Limited (202012797) Case 202012797 · ASB/Abuse/Nuisance This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a … 17 Nov 2021 No Maladministration Hyde Housing Association Limited (202013546) Case 202013546 · Old Property Condition migrated-2025 The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof. 16 Nov 2021 No Maladministration Clarion Housing Association Limited (202017448) Case 202017448 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to … 8 Nov 2021 No Maladministration Clarion Housing Association Limited (202108504) Case 202108504 · Managing Relations The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and … 8 Nov 2021 No Maladministration Guinness Housing Association Limited (202012379) Case 202012379 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s … 5 Nov 2021 No Maladministration Hightown Housing Association Limited (202009452) Case 202009452 · Managing Relations The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the … 2 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846) Case 202004846 · Occupancy Rights The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process. 1 Nov 2021 No Maladministration Clarion Housing Association Limited (202103372) Case 202103372 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May … 29 Oct 2021 No Maladministration Arawak Walton Housing Association Limited (201908574) Case 201908574 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request … 29 Oct 2021 No Maladministration Clarion Housing Association Limited (202110940) Case 202110940 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour.