Clarion Housing Association Limited (202201201)
The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various leaks in the property . Handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Great Places Housing Association (202207174)
The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling.
Guinness Housing Association Limited (202216793)
The complaint is about the landlord’s response to the resident’s report of staff misconduct.
Guinness Housing Association Limited (202222155)
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
Clarion Housing Association Limited (201909272)
The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas.
Clarion Housing Association Limited (202119635)
The landlords handling of:
Hyde Housing Association Limited (202125853)
The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling.
Sanctuary Housing Association (202219016)
This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.
Derwent Housing Association Limited (202202840)
The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.
Wandle Housing Association Limited (202115070)
The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy meter. Handling of the complaint.
Guinness Housing Association Limited (202221498)
The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated formal complaint into this matter.
Clarion Housing Association Limited (202127553)
The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service charges increase.
Cottsway Housing Association Limited (202211638)
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
Hyde Housing Association Limited (202212252)
The complaint is about the landlord’s handling of the resident’s reports of fly-tipping.
Unity Housing Association Limited (202127712)
The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty when he moved in.
Sovereign Housing Association Limited (202204966)
The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid by the resident and a neighbour.
Sanctuary Housing Association (202203195)
The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.
Sanctuary Housing Association (202211416)
The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query.
Clarion Housing Association Limited (202124288)
This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.
Clarion Housing Association Limited (202219504)
The complaint is about the landlord’s handling of the resident’s request for a management move.
Muir Group Housing Association Limited (202201833)
The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown of service charges.
Habinteg Housing Association Limited (202124509)
The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints handling.
Manningham Housing Association Limited (202104146)
The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Bromford Housing Association Limited (202114834)
The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.
Clarion Housing Association Limited (202120262)
This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Arawak Walton Housing Association Limited (202116152)
The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.
Orbit Housing Association Limited (202111421)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a management transfer.
The Riverside Group Limited (202121870)
The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.
Nottingham Community Housing Association Limited (202122912)
This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB).
Swan Housing Association Limited (202208879)
The complaint is about the landlord’s handling of the resident’s property transfer application.
Sanctuary Housing Association (202113020)
The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint about the conduct of the contractor undertaking the repair.
Steve Biko Housing Association Limited (202120451)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
English Rural Housing Association Limited (202121006)
The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.
Orwell Housing Association Limited (202120347)
The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.
Orbit Housing Association Limited (202210331)
The complaint is about the landlord’s response to the resident’s request for a replacement shed.
Wandle Housing Association Limited (202205088)
The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.
Sanctuary Housing Association (202105061)
This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the resident’s property following the leak into the lounge; the related complaint.
Cottsway Housing Association Limited (202205746)
The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange.
Clarion Housing Association Limited (202109046)
The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling.
West Kent Housing Association (202000668)
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property.
Orbit Housing Association Limited (202109170)
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.
Sanctuary Housing Association (202115661)
The complaint is about the landlord’s response to the resident’s reports about: Flooring in the property. A tree in the garden of the property. The shower at the property.
Clarion Housing Association Limited (202015276)
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
Cotman Housing Association Limited (202016991)
The complaint is about the landlord’s handling of the resident’s application to be rehoused.
Clarion Housing Association Limited (202102182)
The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.
Clarion Housing Association Limited (202108787)
The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property.
Broadland Housing Association Limited (202200995)
The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.
Hyde Housing Association Limited (202106822)
The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. The landlord’s complaint handling has also been considered.
Clarion Housing Association Limited (202121725)
The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.
Clarion Housing Association Limited (202102884)
The complaint is about the landlord’s refusal of a request for a management transfer.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)