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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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7 Jun 2021 No Maladministration Paradigm Housing Group Limited (202012977) Case 202012977 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Jun 2021 No Maladministration Platform Housing Group Limited (202011542) Case 202011542 · Estate Management The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from … 28 May 2021 No Maladministration GreenSquare Group Limited (201909593) Case 201909593 · Financial The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the … 28 May 2021 No Maladministration One Housing Group Limited (202012077) Case 202012077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property … 24 May 2021 No Maladministration One Housing Group Limited (202011080) Case 202011080 · Managing Relations The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the … 18 May 2021 No Maladministration Aster Group Limited (202004941) Case 202004941 · Financial The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase. 18 May 2021 No Maladministration Plus Dane Housing Group Limited (202006214) Case 202006214 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request … 17 May 2021 No Maladministration GreenSquare Group Limited (202008527) Case 202008527 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. … 5 May 2021 No Maladministration Anchor Hanover Group (202007716) Case 202007716 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer. 30 Apr 2021 No Maladministration One Housing Group Limited (201910740) Case 201910740 · Estate Management The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s … 30 Apr 2021 No Maladministration Walsall Housing Group Limited (202004709) Case 202004709 · Financial The complaint is about: 29 Apr 2021 No Maladministration The Riverside Group Limited (201911171) Case 201911171 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to … 26 Apr 2021 No Maladministration Gentoo Group Limited (202008584) Case 202008584 · Information and data management The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. … 22 Apr 2021 No Maladministration Livv Housing Group (202001516) Case 202001516 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a … 19 Apr 2021 No Maladministration Paradigm Housing Group Limited (202001369) Case 202001369 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property. 16 Apr 2021 No Maladministration Platform Housing Group Limited (202009610) Case 202009610 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to level the garden at the resident’s property. 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 No Maladministration Home Group Limited (202008927) Case 202008927 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; … 26 Mar 2021 No Maladministration Orbit Group Limited (202002942) Case 202002942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 23 Mar 2021 No Maladministration Walsall Housing Group Limited (202000914) Case 202000914 · Estate Management The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. … 22 Mar 2021 No Maladministration East Midlands Housing Group Limited (201913963) Case 201913963 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to … 15 Mar 2021 No Maladministration Southern Housing Group Limited (201907709) Case 201907709 · ASB/Abuse/Nuisance The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour 12 Mar 2021 No Maladministration A2Dominion Housing Group Limited (201911231) Case 201911231 This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct … 9 Mar 2021 No Maladministration Aster Group Limited (202005514) Case 202005514 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding. 4 Mar 2021 No Maladministration Thirteen Housing Group Limited (201915406) Case 201915406 · Old Estate Management categories The complaint is about the landlord’s response to reports of pest infestation. 2 Mar 2021 No Maladministration Waterloo Housing Group Limited (202006058) Case 202006058 · Old Complaints Handling categories The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint. 27 Feb 2021 No Maladministration One Housing Group Limited (202001943) Case 202001943 · Old Property Condition categories REPORT COMPLAINT 202001943 One Housing Group Limited 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2021 No Maladministration A2Dominion Housing Group Limited (202001158) Case 202001158 · Health and Safety (inc. building safety) The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she … 26 Feb 2021 No Maladministration Flagship Housing Group Limited (201915211) Case 201915211 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal … 24 Feb 2021 No Maladministration Gentoo Group Limited (201817178) Case 201817178 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. 24 Feb 2021 No Maladministration Southern Housing Group Limited (202007148) Case 202007148 The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be … 12 Feb 2021 No Maladministration The Riverside Group Limited (202006171) Case 202006171 The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 11 Feb 2021 No Maladministration Home Group Limited (202000698) Case 202000698 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property. 9 Feb 2021 No Maladministration Walsall Housing Group Limited (202006506) Case 202006506 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application. 5 Feb 2021 No Maladministration Chorus Homes Group Limited (202004390) Case 202004390 · Information and data management The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication … 29 Jan 2021 No Maladministration A2Dominion Housing Group Limited (201905292) Case 201905292 · Estate Management The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of … 29 Jan 2021 No Maladministration Thirteen Housing Group Limited (202000917) Case 202000917 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 21 Jan 2021 No Maladministration One Housing Group (202001816) Case 202001816 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing 20 Jan 2021 No Maladministration Bromford Housing Group Limited (201903619) Case 201903619 · Old Outside HOS Jurisdiction categories The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and … 19 Jan 2021 No Maladministration Grand Union Housing Group Limited (202006565) Case 202006565 The complaint is about the landlord’s decision not to replace the resident’s carpet. 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 14 Jan 2021 No Maladministration Aster Group Limited (201916183) Case 201916183 · Managing Relations The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision … 8 Jan 2021 No Maladministration One Housing Group Limited (202001423) Case 202001423 · Old Estate Management categories The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding … 4 Jan 2021 No Maladministration Thirteen Housing Group Limited (201908379) Case 201908379 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an … 21 Dec 2020 No Maladministration Anchor Hanover Group (202003188) Case 202003188 · Moving/Buying/Selling Home The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list. 21 Dec 2020 No Maladministration Places for People Group Limited (202004070) Case 202004070 This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour. 18 Dec 2020 No Maladministration Anchor Hanover Group (202005751) Case 202005751 · Estate Management The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s … 18 Dec 2020 No Maladministration Home Group Limited (201714878) Case 201714878 · Managing Relations The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and … 17 Dec 2020 No Maladministration Home Group Limited (201904587) Case 201904587 · Staff Training The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her …