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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 567 of 16,595 decisions matching "council"

Decisions

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21 Jun 2022 No Maladministration Westminster City Council (202106357) Case 202106357 · Moving/Buying/Selling Home The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing … 17 Jun 2022 No Maladministration Ealing Council (202107847) Case 202107847 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”). 16 Jun 2022 No Maladministration Leeds City Council (202112399) Case 202112399 · Estate Management This complaint is about the landlord’s handling of the resident’s ground maintenance concerns. 14 Jun 2022 No Maladministration Westminster City Council (202110458) Case 202110458 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection. 10 Jun 2022 No Maladministration Sandwell Metropolitan Borough Council (202115332) Case 202115332 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated … 10 Jun 2022 No Maladministration Wealden District Council (202016257) Case 202016257 · Financial The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in … 9 Jun 2022 No Maladministration Paragon Asra Housing Limited (202013337) Case 202013337 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. … 8 Jun 2022 No Maladministration Bristol City Council (202122845) Case 202122845 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision … 8 Jun 2022 No Maladministration Northumberland Council (202116250) Case 202116250 · Estate Management The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property. 7 Jun 2022 No Maladministration Westminster City Council (202110420) Case 202110420 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her … 6 Jun 2022 No Maladministration Harlow District Council (202122759) Case 202122759 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property. 31 May 2022 No Maladministration North Kesteven District Council (202016829) Case 202016829 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters. 27 May 2022 No Maladministration Rotherham Metropolitan Borough Council (202113082) Case 202113082 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 25 May 2022 No Maladministration Dover District Council (202119825) Case 202119825 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptations at his property. 25 May 2022 No Maladministration Dudley Metropolitan Borough Council (202113474) Case 202113474 · Old Property Condition migrated-2025 The complaint concerns the condition of the property when the resident moved in, following a mutual exchange. 25 May 2022 No Maladministration Southwark Council (202119518) Case 202119518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s … 19 May 2022 No Maladministration Leeds City Council (202106083) Case 202106083 · Managing Relations The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling … 18 May 2022 No Maladministration Wealden District Council (202010105) Case 202010105 · Financial This complaint is about the landlord’s response to the resident’s queries about his electricity service charge. 17 May 2022 No Maladministration Wandsworth Council (202112082) Case 202112082 · ASB/Abuse/Nuisance REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 13 May 2022 No Maladministration Haringey Council (202115076) Case 202115076 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s … 13 May 2022 No Maladministration Sandwell Metropolitan Borough Council (202104914) Case 202104914 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking … 12 May 2022 No Maladministration Brentwood Borough Council (202103090) Case 202103090 · Estate Management The complaint is about: 12 May 2022 No Maladministration Hammersmith and Fulham Council (202102912) Case 202102912 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 5 May 2022 No Maladministration Tower Hamlets Council (202116352) Case 202116352 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows. 5 May 2022 No Maladministration Westminster City Council (202114928) Case 202114928 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal. 4 May 2022 No Maladministration Camden Council (202108167) Case 202108167 · ASB/Abuse/Nuisance REPORT COMPLAINT 202108167 Camden Council 4 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Apr 2022 No Maladministration Islington Council (202101745) Case 202101745 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint … 28 Apr 2022 No Maladministration Sheffield City Council (202008976) Case 202008976 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s anti-social behaviour reports. 28 Apr 2022 No Maladministration Southampton City Council (202113005) Case 202113005 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to reimburse the resident for the cost of a shower seat he … 26 Apr 2022 No Maladministration Gateshead Metropolitan Borough Council (202004688) Case 202004688 · ASB/Abuse/Nuisance The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated … 21 Apr 2022 No Maladministration Islington Council (202103622) Case 202103622 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March … 20 Apr 2022 No Maladministration Sedgemoor District Council (202105004) Case 202105004 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of … 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 15 Apr 2022 No Maladministration Leeds City Council (202110536) Case 202110536 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour. 6 Apr 2022 No Maladministration Leeds City Council (202119882) Case 202119882 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the windows at the property. 6 Apr 2022 No Maladministration Slough Borough Council (202104296) Case 202104296 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 1 Apr 2022 No Maladministration Hounslow Council (202120798) Case 202120798 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to issue a Notice of Seeking Possession Order (NOSP) following its contact with … 31 Mar 2022 No Maladministration Kirklees Council (202004093) Case 202004093 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB). 31 Mar 2022 No Maladministration North Northamptonshire Council (202013832) Case 202013832 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property. 31 Mar 2022 No Maladministration Nottingham City Council (202101446) Case 202101446 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to … 28 Mar 2022 No Maladministration North Tyneside Council (202000830) Case 202000830 · ASB/Abuse/Nuisance REPORT COMPLAINT 202000830 North Tyneside Council 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Mar 2022 No Maladministration Waltham Forest Council (202111705) Case 202111705 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s noise reports. 25 Mar 2022 No Maladministration South Cambridgeshire District Council (202107370) Case 202107370 · Managing Relations The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. … 22 Mar 2022 No Maladministration Greenwich Council (202109482) Case 202109482 · Financial The complaint is about the landlord’s decision to charge rent for the property up until August 2020. 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 18 Mar 2022 No Maladministration Bristol City Council (202101833) Case 202101833 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by a neighbour. 15 Mar 2022 No Maladministration Hackney Council (202103426) Case 202103426 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of noise transference from another property. 15 Mar 2022 No Maladministration Nuneaton and Bedworth Borough Council (202114352) Case 202114352 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance. 11 Mar 2022 No Maladministration Camden Council (202106518) Case 202106518 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of an increase in energy bills following repairs to …