Wokingham Borough Council (202108469)
The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Camden Council (202125295)
The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it.
Dartford Borough Council (202108863)
Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.
Leeds City Council (202100672)
This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.
Wandsworth Council (202112083)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.
Haringey London Borough Council (202128345)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks
Westminster City Council (202120284)
The complaint concerns how the landlord handled repairs to the ceilings in the property.
Bristol City Council (202127683)
The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private contractor the resident hired to repair a faulty aerial.
Hammersmith and Fulham Council (202127081)
The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl.
Chesterfield Borough Council (202109856)
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
Tamworth Borough Council (202119843)
The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property once it became vacant.
South Tyneside Council (202124095)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority banding for rehousing.
Barnsley Metropolitan Borough Council (202015889)
The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a collapsed ceiling .
Stroud District Council (202107955)
The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the landlord’s communication with the resident and its handling of access to the property and possible damage.
Thurrock Council (202118463)
The complaint is about the information provided to the resident concerning a repair which was charged to the resident.
Wolverhampton City Council (202000893)
The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. Delays replacing the front door. How the landlord responded to the resident’s pest reports.
Hackney Council (202106699)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
South Tyneside Council (202115896)
The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of repairs to the property’s stairs and floorboards. The landlord’s complaints handling.
Harlow District Council (202124816)
The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink.
Newham Council (202107985)
The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to enter into a Qualifying Long Term Agreement (‘QLTA’) for the Building Insurance Policy.
Newham Council (202113250)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s complaint handling.
Dudley Metropolitan Borough Council (202119575)
The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property.
Tamworth Borough Council (202115860)
The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply.
Selby District Council (202010596)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Hammersmith and Fulham Council (202104352)
The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.
Westminster City Council (202106357)
The complaint is regarding the landlord’s: Handling of the resident’s transfer application and application for medical priority on its housing register. Response to the resident’s repair reports, including damage caused by a leak, damp and mould and a pest infestation. Handling of a decant process.
Ealing Council (202107847)
The resident’s complaint is about the landlord’s handling of the resident’s reports of noise related Anti Social Behaviour (“ASB”).
Leeds City Council (202112399)
This complaint is about the landlord’s handling of the resident’s ground maintenance concerns.
Westminster City Council (202110458)
The complaint is about the landlord’s handling of the resident’s complaint concerning: a damaged wall and an electrical inspection.
Sandwell Metropolitan Borough Council (202115332)
The complaint is about: The landlord’s response to reports of asbestos in the property. The landlord’s handling of the associated complaint.
Wealden District Council (202016257)
The complaint is about: The landlord’s response to the resident’s reports of financial errors in its service charge calculations in the period 2017-2020. The landlord’s response to the resident’s reports of inadequate works by the grounds maintenance contractor in 2020-2021 and therefore that the costs of those services should be …
Paragon Asra Housing Limited (202013337)
The complaint is about the landlord’s handling of: A pest infestation at the resident’s property. Repairs to the resident’s property. Its response to the resident’s concerns about paying council tax on two properties and reimbursement of costs. The resident’s reports of anti-social behaviour from the neighbour. The resident’s complaint in …
Bristol City Council (202122845)
The complaint is about the landlord’s response to the resident’s reports that her gas boiler was unsafe and its decision to not replace the boiler.
Northumberland Council (202116250)
The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.
Westminster City Council (202110420)
The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.
Harlow District Council (202122759)
The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.
North Kesteven District Council (202016829)
The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.
Rotherham Metropolitan Borough Council (202113082)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
Dover District Council (202119825)
The complaint is about the landlord’s handling of the resident’s request for adaptations at his property.
Dudley Metropolitan Borough Council (202113474)
The complaint concerns the condition of the property when the resident moved in, following a mutual exchange.
Southwark Council (202119518)
The complaint is about the landlord’s handling of the resident’s request to be transferred. The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour in the property. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202106083)
The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.
Wealden District Council (202010105)
This complaint is about the landlord’s response to the resident’s queries about his electricity service charge.
Wandsworth Council (202112082)
REPORT COMPLAINT 202112082 Wandsworth Council 17 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Haringey Council (202115076)
The complaint is regarding: The landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). The landlord’s decision to decline the resident’s request for a management transfer.
Sandwell Metropolitan Borough Council (202104914)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour, including: parking outside her property; noise nuisance; blocking the shared pathway to her garden; her subsequent request for a privacy fence; keeping animals.
Brentwood Borough Council (202103090)
The complaint is about:
Hammersmith and Fulham Council (202102912)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Tower Hamlets Council (202116352)
The complaint is about the landlord’s handling of repairs to the resident’s balcony door and windows.
Westminster City Council (202114928)
The complaint is about the landlord’s decision to reschedule the resident’s kitchen renewal.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)