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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 24 Feb 2025 No Maladministration Raven Housing Trust Limited (202313484) Case 202313484 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work. 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 20 Feb 2025 No Maladministration First Choice Homes Oldham Limited (202318258) Case 202318258 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s concerns about a neighbour’s dog. 19 Feb 2025 No Maladministration TBG Open Door Limited (202316362) Case 202316362 · Financial REPORT COMPLAINT 202316362 TBG Open Door Limited 19 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Feb 2025 No Maladministration Incommunities Limited (202310528) Case 202310528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 18 Feb 2025 No Maladministration Odu-Dua Housing Association Limited (202317449) Case 202317449 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s transfer application. 18 Feb 2025 No Maladministration The Guinness Partnership Limited (202231653) Case 202231653 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a management transfer. … 17 Feb 2025 No Maladministration Torus62 Limited (202313367) Case 202313367 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of … 7 Feb 2025 No Maladministration Stonewater Limited (202305679) Case 202305679 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by the resident relating to dog noise. … 5 Feb 2025 No Maladministration Community Gateway Association Limited (202202470) Case 202202470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 3 Feb 2025 No Maladministration Midland Heart Limited (202301132) Case 202301132 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 Jan 2025 No Maladministration Clarion Housing Association Limited (202419433) Case 202419433 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer. 31 Jan 2025 No Maladministration Paragon Asra Housing Limited (202405076) Case 202405076 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's: Request for a managed housing transfer. Reports of noise nuisance. 31 Jan 2025 No Maladministration Thirteen Housing Group Limited (202331475) Case 202331475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair. 30 Jan 2025 No Maladministration One Housing Group Limited (202404213) Case 202404213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing. 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 29 Jan 2025 No Maladministration Willow Tree Housing Partnership Limited (202317198) Case 202317198 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The landlord’s … 28 Jan 2025 No Maladministration Flagship Housing Group Limited (202332403) Case 202332403 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality … 28 Jan 2025 No Maladministration Ongo Homes Limited (202310887) Case 202310887 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour by her neighbour. 27 Jan 2025 No Maladministration Hyde Housing Association Limited (202402976) Case 202402976 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. … 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 21 Jan 2025 No Maladministration Paragon Asra Housing Limited (202221406) Case 202221406 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the shower. The associated formal complaint. 16 Jan 2025 No Maladministration Richmond Housing Partnership Limited (202306902) Case 202306902 · Financial The complaint is about the landlord’s response to the resident’s concerns about replacement items provided after damage during a decant … 13 Jan 2025 No Maladministration One Vision Housing Limited (202411243) Case 202411243 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring … 10 Jan 2025 No Maladministration Westward Housing Group Limited (202341878) Case 202341878 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to … 7 Jan 2025 No Maladministration Thrive Homes Limited (202311541) Case 202311541 · Financial REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2024 No Maladministration Abri Group Limited (202317413) Case 202317413 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for … 20 Dec 2024 No Maladministration Bolton at Home Limited (202313535) Case 202313535 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports that her kitchen extractor was not working effectively. 20 Dec 2024 No Maladministration GreenSquareAccord Limited (202312962) Case 202312962 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the administration of her rent account and the … 20 Dec 2024 No Maladministration Home Group Limited (202309672) Case 202309672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint. 19 Dec 2024 No Maladministration Abri Group Limited (202309128) Case 202309128 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a broken fence. 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 13 Dec 2024 No Maladministration The Community Housing Group Limited (202305538) Case 202305538 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from … 10 Dec 2024 No Maladministration Accent Housing Limited (202300518) Case 202300518 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: His requests for a detailed breakdown of service … 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 29 Nov 2024 No Maladministration Clarion Housing Association Limited (202326870) Case 202326870 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call. 29 Nov 2024 No Maladministration Wandle Housing Association Limited (202311610) Case 202311610 · Financial The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. … 28 Nov 2024 No Maladministration Bolton at Home Limited (202321740) Case 202321740 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The … 28 Nov 2024 No Maladministration Citizen Housing Group Limited (202338215) Case 202338215 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a gas leak at the property. 27 Nov 2024 No Maladministration Connexus Homes Limited (202310904) Case 202310904 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The … 26 Nov 2024 No Maladministration A2Dominion Housing Group Limited (202311808) Case 202311808 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident. 25 Nov 2024 No Maladministration Bromford Housing Group Limited (202308549) Case 202308549 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a … 25 Nov 2024 No Maladministration Torus62 Limited (202309093) Case 202309093 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's request to: Unblock drain and gutters. Maintain and clean the … 22 Nov 2024 No Maladministration Leeds Jewish Housing Association Limited (202337294) Case 202337294 · Financial The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. … 22 Nov 2024 No Maladministration Places for People Group Limited (202216023) Case 202216023 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of … 18 Nov 2024 No Maladministration Aster Group Limited (202304972) Case 202304972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.