Ongo Homes Limited (202327433)
The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Paragon Asra Housing Limited (202328580)
The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness and smells in the bin room, chutes, and bins. Reports of pest control issues. The complaint. The landlord operates a 2 stage complaints process. It says it will provide a …
Bromford Housing Group Limited (202338851)
The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s complaint handling.
Flagship Housing Group Limited (202214550)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous complaint.
Abri Group Limited (202428388)
The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs
Platform Housing Group Limited (202326331)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.
Poplar Housing And Regeneration Community Association Limited (202435323)
The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears.
Home Group Limited (202420242)
The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The resident’s request for a management move. The resident’s concerns about fire safety.
Platform Housing Group Limited (202322896)
The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted a managed move.
Curo Places Limited (202326904)
The complaint is about the landlord’s handling of the resident’s allegations of hate crimes.
Plus Dane Housing Limited (202322644)
The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of suggestions for using communal areas.
Onward Homes Limited (202342935)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The landlord’s handling of the resident’s request to move.
Clarion Housing Association Limited (202331868)
The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. At the time of the resident’s complaint the landlord was operating an interim complaints policy following a cyber-attack. Under this, it aimed to provide stage 1 complaint responses within 20 …
Clarion Housing Association Limited (202404306)
The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property.
One Vision Housing Limited (202310840)
The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property.
Thirteen Housing Group Limited (202440546)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Abri Group Limited (202318516)
The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information about the service charge. Associated complaint.
Rykneld Homes Limited (202228350)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Estuary Housing Association Limited (202322553)
The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The complaint. The landlord’s policy says it will acknowledge a complaint at stage 1 and 2 of its process within 5 working day. The resident raised her complaint on 28 June …
Beyond Housing Limited (202317261)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Hightown Housing Association Limited (202320493)
The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels at his property.
Cheshire Peaks & Plains Housing Trust Limited (202326951)
The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio.
Citizen Housing Group Limited (202005003)
The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould
Together Housing Association Limited (202327211)
The complaint is about the resident’s concerns about the landlord’s handling of his rent account.
Vico Homes Limited (202317286)
The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its response when she moved out.
Yorkshire Housing Limited (202326472)
REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
bpha Limited (202312405)
The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. The quality of the new windows installed during the refurbishment of the building.
Clarion Housing Association Limited (202326450)
The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom without his notice. Associated formal complaint and the level of compensation offered.
Hyde Housing Association Limited (202337994)
The landlord’s response to the resident’s report of a fire alarm setting off.
Yorkshire Housing Limited (202417344)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.
Jigsaw Homes Group Limited (202327207)
The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.
Curo Places Limited (202317590)
This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate.
Gentoo Group Limited (202233149)
The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to install a driveway.
Regenda Limited (202323400)
The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out of her previous property following anti-social behaviour.
The Guinness Partnership Limited (202327955)
The complaint is about the landlord’s handling of the resident’s request for replacement flooring.
Clarion Housing Association Limited (202318587)
The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the former tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202413355)
The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request for the landlord to jet wash the external front of …
Midland Heart Limited (202315369)
The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint.
Accent Housing Limited (202340007)
The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property.
Poplar Housing And Regeneration Community Association Limited (202316792)
The complaint is about the landlord’s handling of the resident’s concerns about the garden fence.
Accent Housing Limited (202322132)
The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor.
Jigsaw Homes Group Limited (202324786)
The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to her healthcare provider. Request for a new tenancy agreement. The Ombudsman has also considered the associated complaint handling.
One Housing Group Limited (202323952)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
Onward Homes Limited (202308396)
The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a breakdown of service charges and a copy of its annual report. Complaint handling.
Bromford Housing Group Limited (202316787)
The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202302070)
The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202312929)
The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of cannabis use in the building. The associated complaint and level of redress.
Livin Housing Limited (202318325)
The complaint is about the landlord’s handling of the resident’s reports about internet connectivity.
Vivid Housing Limited (202322185)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).
LiveWest Homes Limited (202327497)
The complaint is about the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)