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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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15 Jan 2022 No Maladministration Home Group Limited (202104435) Case 202104435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties. 14 Jan 2022 No Maladministration Settle Group (202105247) Case 202105247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a … 12 Jan 2022 No Maladministration The Riverside Group Limited (202111572) Case 202111572 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 11 Jan 2022 No Maladministration Places for People Group Limited (201910641) Case 201910641 · Managing Relations REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and … 5 Jan 2022 No Maladministration Anchor Hanover Group (201910311) Case 201910311 · Old Property Condition migrated-2025 The resident complains about the summer temperature settings of the district heating system. 21 Dec 2021 No Maladministration Anchor Hanover Group (202107252) Case 202107252 · Occupancy Rights The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount … 20 Dec 2021 No Maladministration The Riverside Group Limited (202013454) Case 202013454 · Financial REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 16 Dec 2021 No Maladministration The Riverside Group Limited (202109560) Case 202109560 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding. 10 Dec 2021 No Maladministration Settle Group (202000097) Case 202000097 · Old Property Condition migrated-2025 The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low … 26 Nov 2021 No Maladministration The Riverside Group Limited (202102149) Case 202102149 · Managing Relations The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property … 25 Nov 2021 No Maladministration Aster Group Limited (202111598) Case 202111598 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. 25 Nov 2021 No Maladministration Home Group Limited (202015585) Case 202015585 · Managing Relations The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure … 19 Nov 2021 No Maladministration Orbit Group Limited (202009649) Case 202009649 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost … 18 Nov 2021 No Maladministration Orbit Group Limited (202013201) Case 202013201 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property. 12 Nov 2021 No Maladministration Anchor Hanover Group (202010149) Case 202010149 · ASB/Abuse/Nuisance REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 1 Nov 2021 No Maladministration One Housing Group Limited (202009670) Case 202009670 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the … 29 Oct 2021 No Maladministration Home Group Limited (202103597) Case 202103597 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 15 Oct 2021 No Maladministration East Midlands Housing Group Limited (202108432) Case 202108432 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 11 Oct 2021 No Maladministration Bromford Housing Group Limited (202105409) Case 202105409 · Estate Management The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building. 11 Oct 2021 No Maladministration The Riverside Group Limited (201815919) Case 201815919 · Estate Management The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in … 4 Oct 2021 No Maladministration Southern Housing Group Limited (202100501) Case 202100501 · Managing Relations The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by … 1 Oct 2021 No Maladministration Home Group Limited (202107035) Case 202107035 · Estate Management The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden. 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 29 Sep 2021 No Maladministration The Riverside Group Limited (202012509) Case 202012509 · ASB/Abuse/Nuisance REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 20 Sep 2021 No Maladministration Home Group Limited (202009145) Case 202009145 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request … 20 Sep 2021 No Maladministration Southern Housing Group Limited (202000414) Case 202000414 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 8 Sep 2021 No Maladministration Home Group Limited (202008992) Case 202008992 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge … 7 Sep 2021 No Maladministration Home Group Limited (202006473) Case 202006473 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical … 7 Sep 2021 No Maladministration The Riverside Group Limited (202101133) Case 202101133 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s heating system. 7 Sep 2021 No Maladministration Thirteen Housing Group Limited (202004485) Case 202004485 · Financial The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response … 3 Sep 2021 No Maladministration Anchor Hanover Group (202012089) Case 202012089 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and … 27 Aug 2021 No Maladministration Paradigm Housing Group Limited (202017400) Case 202017400 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with cracks in his walls and … 26 Aug 2021 No Maladministration Abri Group Limited (202012122) Case 202012122 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom … 19 Aug 2021 No Maladministration Orbit Group Limited (202007513) Case 202007513 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 9 Aug 2021 No Maladministration Home Group Limited (202006423) Case 202006423 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: 2 Aug 2021 No Maladministration Thirteen Housing Group Limited (202002401) Case 202002401 · Financial The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for … 30 Jul 2021 No Maladministration Aster Group Limited (202010322) Case 202010322 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 … 26 Jul 2021 No Maladministration Platform Housing Group Limited (202012058) Case 202012058 · Estate Management REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jul 2021 No Maladministration Thirteen Housing Group Limited (202010684) Case 202010684 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the … 1 Jul 2021 No Maladministration Anchor Hanover Group (202015843) Case 202015843 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports … 30 Jun 2021 No Maladministration A2Dominion Housing Group Limited (202005971) Case 202005971 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the … 30 Jun 2021 No Maladministration Longhurst Group Limited (202002782) Case 202002782 · Financial This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect … 29 Jun 2021 No Maladministration Home Group Limited (202010218) Case 202010218 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. … 29 Jun 2021 No Maladministration One Housing Group Limited (202011085) Case 202011085 · Old Property Condition migrated-2025 The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with … 25 Jun 2021 No Maladministration Longhurst Group Limited (202007558) Case 202007558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property. 22 Jun 2021 No Maladministration The Riverside Group Limited (202017095) Case 202017095 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back … 18 Jun 2021 No Maladministration The Riverside Group Limited (202002928) Case 202002928 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints. 16 Jun 2021 No Maladministration Southern Housing Group Limited (202001366) Case 202001366 · Financial The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply …