Gentoo Group Limited (202122356)
The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (202123084)
The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge.
One Housing Group Limited (202001357)
The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour above. How the landlord has handled the resident’s requests for security improvements to be made to the property to deter ASB in her locality.
Thirteen Housing Group Limited (202116721)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom.
Southern Housing Group Limited (202110741)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.
East Midlands Housing Group Limited (202112444)
The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property.
Livv Housing Group (202105994)
The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting request for repairs and improvements to her windows and household ventilation. handling of a mutual exchange application and request for transfer.
One Housing Group Limited (202116962)
The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.
East Midlands Housing Group Limited (202101005)
The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal doors at the property.
Grand Union Housing Group Limited (202110790)
The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her at her home.
Gentoo Group Limited (202112841)
The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in damage to her property and an unpleasant smell throughout her property; request to be transferred to a more suitable property.
One Housing Group Limited (202102208)
REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Home Group Limited (202004272)
The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.
Platform Housing Group Limited (202114386)
The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.
Aster Group Limited (202108508)
The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.
A2Dominion Housing Group Limited (202106070)
REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Anchor Hanover Group (202100002)
The complaint concerns how the landlord administered the resident’s rent account.
Aster Group Limited (202113626)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the resident’s request for a management transfer.
Anchor Hanover Group (202115872)
The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property.
Anchor Hanover Group (202107997)
The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room.
Home Group Limited (202104435)
The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.
Settle Group (202105247)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a neighbouring property.
The Riverside Group Limited (202111572)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Places for People Group Limited (201910641)
REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Anchor Hanover Group (201910311)
The resident complains about the summer temperature settings of the district heating system.
Anchor Hanover Group (202107252)
The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.
The Riverside Group Limited (202013454)
REPORT COMPLAINT 202013454 The Riverside Group Limited 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202109560)
The complaint is about the landlord's decision not to replace the resident’s living room and kitchen flooring damaged by flooding.
Settle Group (202000097)
The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a leak from a radiator. The landlord’s response to a request for compensation for damage to the carpet following a leak.
The Riverside Group Limited (202102149)
The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.
Aster Group Limited (202111598)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
Home Group Limited (202015585)
The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act accordingly in line with the Equality Act 2010. the landlord’s handling of her complaint.
Orbit Group Limited (202009649)
The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost of heating at the property. Response to the resident’s concerns about a safeguarding matter being raised. Response to the resident’s concerns about a contact restriction.
Orbit Group Limited (202013201)
The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property.
Anchor Hanover Group (202010149)
REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Paradigm Housing Group Limited (202105824)
The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the resident’s reports of repairs required to the walls and a boundary fence. The landlord’s decision not to reimburse the resident for work to replaster the walls and replace the doors …
One Housing Group Limited (202009670)
The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the property. Response to a leak into the property. Complaint handling.
Home Group Limited (202103597)
The complaint is about the landlord’s handling of the resident’s request for a new kitchen.
East Midlands Housing Group Limited (202108432)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Bromford Housing Group Limited (202105409)
The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building.
The Riverside Group Limited (201815919)
The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in front of his window.
Southern Housing Group Limited (202100501)
The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.
Home Group Limited (202107035)
The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden.
Walsall Housing Group Limited (202009396)
The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This Service has also assessed the landlord’s complaint handling.
The Riverside Group Limited (202012509)
REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Places for People Group Limited (202008282)
The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded unreasonably to her rent arrears. Had unreasonably increased her rent.
Home Group Limited (202009145)
The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request for compensation for the carpet, which was damaged by the leak.
Southern Housing Group Limited (202000414)
The complaint is about the landlord’s handling of the resident’s reports of:
Home Group Limited (202008992)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge the resident had to pay during the covid-19 lockdown when he says services were not provided. The landlord’s response to the resident’s concerns about grounds maintenance and pest control services. …
Home Group Limited (202006473)
The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical safety; concerns about the investigation and removal of asbestos at her property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)