New Forest District Council (202100893)
This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Birmingham City Council (202210292)
The complaint is about the landlord’s response to the resident’s request for repairs to internal walls.
Southwark Council (202121132)
The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.
South Tyneside Council (202127386)
The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s response to the resident’s report of a dispute about the boundary line between the resident’s property and a neighbour’s property.
Leeds City Council (202211061)
The complaint is about the landlord’s response in relation to the resident’s concerns about: a missed appointment; information regarding a kitchen replacement.
Wandsworth Council (202118127)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord to the resident relating to incentive payments for downsizing properties.
Wolverhampton City Council (202208137)
The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response to the resident’s reports of her neighbour driving over the grass verge and using the dropped-kerb. refusal to refund the resident for a back fence, dropped-kerb and driveway.
Leicester City Council (202119277)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Ashford Borough Council (202106882)
The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to him and his home. The time it took for the works to be completed. The lack of communication about the programme of works, and the method and way the works …
Westminster City Council (202125028)
The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.
Bristol City Council (202211056)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour.
Gateshead Metropolitan Borough Council (202212658)
The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the resident’s bathroom
Newham Council (202208929)
This complaint is about the landlord’s handling of ongoing leaks in the resident’s home.
Tendring District Council (202213548)
The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue.
Bristol City Council (202003586)
The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.
Northumberland Council (202208014)
The complaint is about the landlord’s handling of the resident’s request for external decoration works.
City of York Council (202205506)
The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not allow the resident to move until they have lived in their property for 12 months.
Newham Council (202205617)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord in respect of repairs, caretaking and maintenance. Complaint handling.
Swindon Borough Council (202213848)
The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence.
Sandwell Metropolitan Borough Council (202211526)
The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.
Waltham Forest Council (202212014)
The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.
North Kesteven District Council (202118382)
The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned. The landlord’s handling of the resident’s request for trees on privately owned land to the rear of the property to be pruned.
Newham Council (202215505)
The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas.
Leeds City Council (202213963)
The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by phone.
Leeds City Council (202211100)
The complaint is about the landlord’s handling of the resident’s reports of repair issues with the back door.
Haringey London Borough Council (202127394)
The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father.
Thurrock Council (202104511)
The complaint is about the landlord’s response to the resident’s reports about its communal service provision.
Thurrock Council (202202354)
The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property.
Sheffield City Council (202108956)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns about its housing officers.
Barnsley Metropolitan Borough Council (202126833)
The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property.
Brighton and Hove City Council (202109037)
The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the radiators Damp and mould External garden works
Tamworth Borough Council (202207084)
The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she left her former property to be withdrawn.
Ipswich Borough Council (202118420)
The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.
Kingston upon Hull City Council (202108897)
The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos.
Sedgemoor District Council (202206650)
The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property.
Waltham Forest Council (202201036)
The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s handling of the associated complaint.
Newham Council (202123428)
The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her kitchen; pest infestations. The complaint is also about the landlord’s complaints handling.
Brentwood Borough Council (202013898)
The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.
Haringey London Borough Council (202116739)
The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant from the property whilst works progressed.
South Derbyshire District Council (202012512)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s decision to issue the resident with a tenancy warning.
Crawley Borough Council (202201938)
The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s response to the resident’s reports of noise nuisance.
Newham Council (202114253)
The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property.
Ashfield District Council (202200028)
The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property.
Camden Council (202126592)
The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service.
Lewisham Council (202011375)
The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered to the resident in recognition of the delay. The landlord’s complaints handling.
Kingston upon Thames Council (202116744)
This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.
Wandsworth Council (202127222)
The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives.
East Riding of Yorkshire Council (202120030)
The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property.
Kingston upon Hull City Council (202118928)
The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler.
Kingston upon Thames Council (202116740)
This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask during a repair; The landlord’s response to the resident’s reports of a marked window and curtains at the property; The landlord’s response to the resident’s reported communal repairs; The …
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)