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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 567 of 16,595 decisions matching "council"

Decisions

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18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 19 Dec 2022 No Maladministration Thurrock Council (202104511) Case 202104511 · Financial The complaint is about the landlord’s response to the resident’s reports about its communal service provision. 19 Dec 2022 No Maladministration Thurrock Council (202202354) Case 202202354 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of ongoing damp and mould in their property. 9 Dec 2022 No Maladministration Sheffield City Council (202108956) Case 202108956 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from neighbouring properties. The resident’s concerns … 8 Dec 2022 No Maladministration Barnsley Metropolitan Borough Council (202126833) Case 202126833 · Estate Management The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property. 8 Dec 2022 No Maladministration Brighton and Hove City Council (202109037) Case 202109037 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports in relation to: outstanding bathroom repairs Condition of the … 28 Nov 2022 No Maladministration Tamworth Borough Council (202207084) Case 202207084 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she … 22 Nov 2022 No Maladministration Ipswich Borough Council (202118420) Case 202118420 · Moving/Buying/Selling Home The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about … 15 Nov 2022 No Maladministration Kingston upon Hull City Council (202108897) Case 202108897 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos. 8 Nov 2022 No Maladministration Sedgemoor District Council (202206650) Case 202206650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property. 7 Nov 2022 No Maladministration Waltham Forest Council (202201036) Case 202201036 · Estate Management The complaint is about: The landlord’s response to the resident’s report of not having an allocated parking space. The landlord’s … 4 Nov 2022 No Maladministration Newham Council (202123428) Case 202123428 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: overcrowding; damp and mould; the replacement of her … 3 Nov 2022 No Maladministration Brentwood Borough Council (202013898) Case 202013898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris. 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 21 Oct 2022 No Maladministration South Derbyshire District Council (202012512) Case 202012512 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s … 13 Oct 2022 No Maladministration Crawley Borough Council (202201938) Case 202201938 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s … 10 Oct 2022 No Maladministration Newham Council (202114253) Case 202114253 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the … 2 Oct 2022 No Maladministration Ashfield District Council (202200028) Case 202200028 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding the boundary hedge at the property. 2 Oct 2022 No Maladministration Camden Council (202126592) Case 202126592 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the lift being out of service. 27 Sep 2022 No Maladministration Lewisham Council (202011375) Case 202011375 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered … 16 Sep 2022 No Maladministration Kingston upon Thames Council (202116744) Case 202116744 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The … 13 Sep 2022 No Maladministration Wandsworth Council (202127222) Case 202127222 · Estate Management The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of … 9 Sep 2022 No Maladministration East Riding of Yorkshire Council (202120030) Case 202120030 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property. 9 Sep 2022 No Maladministration Kingston upon Hull City Council (202118928) Case 202118928 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler. 7 Sep 2022 No Maladministration Kingston upon Thames Council (202116740) Case 202116740 · ASB/Abuse/Nuisance This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face … 5 Sep 2022 No Maladministration Wokingham Borough Council (202108469) Case 202108469 · Managing Relations The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email. 2 Sep 2022 No Maladministration Camden Council (202125295) Case 202125295 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her toilet seat to be replaced by it. 26 Aug 2022 No Maladministration Dartford Borough Council (202108863) Case 202108863 · Financial Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof. 26 Aug 2022 No Maladministration Leeds City Council (202100672) Case 202100672 · Moving/Buying/Selling Home This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition … 26 Aug 2022 No Maladministration Wandsworth Council (202112083) Case 202112083 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour. 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks 17 Aug 2022 No Maladministration Westminster City Council (202120284) Case 202120284 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the ceilings in the property. 15 Aug 2022 No Maladministration Bristol City Council (202127683) Case 202127683 · Financial The complaint is about the landlord’s response to the resident’s request for it to reimburse the cost of a private … 15 Aug 2022 No Maladministration Hammersmith and Fulham Council (202127081) Case 202127081 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould in her toilet bowl. 9 Aug 2022 No Maladministration Chesterfield Borough Council (202109856) Case 202109856 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a … 4 Aug 2022 No Maladministration Tamworth Borough Council (202119843) Case 202119843 · Old Property Condition migrated-2025 The complaint concerns: Historical reports made by the resident of subsidence in the property. Repair work done to the property … 1 Aug 2022 No Maladministration South Tyneside Council (202124095) Case 202124095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request for priority … 29 Jul 2022 No Maladministration Barnsley Metropolitan Borough Council (202015889) Case 202015889 · Financial The complaint is about the landlord’s response to the resident’s reports of it being at fault in relation to a … 12 Jul 2022 No Maladministration Stroud District Council (202107955) Case 202107955 · Managing Relations The resident’s complaint is about the landlord’s handling of the aftermath of an accident at the property- in particular the … 12 Jul 2022 No Maladministration Thurrock Council (202118463) Case 202118463 · Old Property Condition migrated-2025 The complaint is about the information provided to the resident concerning a repair which was charged to the resident. 11 Jul 2022 No Maladministration Wolverhampton City Council (202000893) Case 202000893 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of the resident’s reports of the return of damp and mould in the property. … 5 Jul 2022 No Maladministration Hackney Council (202106699) Case 202106699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 4 Jul 2022 No Maladministration South Tyneside Council (202115896) Case 202115896 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garden path at the property. The landlord’s handling of … 30 Jun 2022 No Maladministration Harlow District Council (202124816) Case 202124816 · Financial The complaint is about the landlord’s decision to recharge the resident for rectifying a blockage in her kitchen sink. 30 Jun 2022 No Maladministration Newham Council (202107985) Case 202107985 · Financial The complaint is about the landlord’s response to the resident’s observations and queries, following the landlord’s Notices of Intention to … 30 Jun 2022 No Maladministration Newham Council (202113250) Case 202113250 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 27 Jun 2022 No Maladministration Dudley Metropolitan Borough Council (202119575) Case 202119575 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to plaster a room at her property. 27 Jun 2022 No Maladministration Tamworth Borough Council (202115860) Case 202115860 · Old Property Condition migrated-2025 The Complaint is about the landlord’s handling of repairs to the resident’s WC and consequent interruption to his water supply. 24 Jun 2022 No Maladministration Selby District Council (202010596) Case 202010596 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 22 Jun 2022 No Maladministration Hammersmith and Fulham Council (202104352) Case 202104352 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: reports of domestic violence; request for alternative accommodation.