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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 474 of 16,595 decisions matching "association"

Decisions

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1 Aug 2023 No Maladministration Cottsway Housing Association Limited (202219718) Case 202219718 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the … 31 Jul 2023 No Maladministration Together Housing Association Limited (202224305) Case 202224305 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 17 Jul 2023 No Maladministration Clarion Housing Association Limited (202200988) Case 202200988 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom … 13 Jul 2023 No Maladministration Guinness Housing Association Limited (202204395) Case 202204395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 7 Jul 2023 No Maladministration Hyde Housing Association Limited (202203653) Case 202203653 · Estate Management The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the … 4 Jul 2023 No Maladministration Guinness Housing Association Limited (202216068) Case 202216068 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the installation of a shower. 30 Jun 2023 No Maladministration Guinness Housing Association Limited (202217670) Case 202217670 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for underfloor insulation. 29 Jun 2023 No Maladministration Clarion Housing Association Limited (202128461) Case 202128461 · Estate Management The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also … 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to … 15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 No Maladministration Great Places Housing Association (202207174) Case 202207174 · Managing Relations The complaint is about: The landlord's handling of the resident's request for replacement fencing. The landlord's complaint handling. 15 Jun 2023 No Maladministration Guinness Housing Association Limited (202216793) Case 202216793 · Managing Relations The complaint is about the landlord’s response to the resident’s report of staff misconduct. 10 Jun 2023 No Maladministration Guinness Housing Association Limited (202222155) Case 202222155 · Estate Management The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window … 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 23 May 2023 No Maladministration Clarion Housing Association Limited (202119635) Case 202119635 · Estate Management The landlords handling of: 23 May 2023 No Maladministration Hyde Housing Association Limited (202125853) Case 202125853 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of defects at her property, and complaint handling. 18 May 2023 No Maladministration Sanctuary Housing Association (202219016) Case 202219016 · Estate Management This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to … 15 May 2023 No Maladministration Derwent Housing Association Limited (202202840) Case 202202840 · Managing Relations The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process. 12 May 2023 No Maladministration Wandle Housing Association Limited (202115070) Case 202115070 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of discrimination. Communication about an issue with the energy … 10 May 2023 No Maladministration Guinness Housing Association Limited (202221498) Case 202221498 · Managing Relations The complaint concerns: The landlord’s decision not to replace the bathroom and the kitchen in the resident’s property. The associated … 3 May 2023 No Maladministration Clarion Housing Association Limited (202127553) Case 202127553 · Estate Management The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service … 30 Apr 2023 No Maladministration Cottsway Housing Association Limited (202211638) Case 202211638 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 29 Apr 2023 No Maladministration Hyde Housing Association Limited (202212252) Case 202212252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping. 20 Apr 2023 No Maladministration Unity Housing Association Limited (202127712) Case 202127712 · Financial The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty … 13 Apr 2023 No Maladministration Sovereign Housing Association Limited (202204966) Case 202204966 · Financial The complaint is about the landlord’s response when the resident asked the landlord to explain the difference in rent paid … 11 Apr 2023 No Maladministration Sanctuary Housing Association (202203195) Case 202203195 · Estate Management The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of … 6 Apr 2023 No Maladministration Sanctuary Housing Association (202211416) Case 202211416 · Financial The complaint is about the landlord’s administration and communication in relation to the resident’s service charge query. 4 Apr 2023 No Maladministration Clarion Housing Association Limited (202124288) Case 202124288 · Estate Management This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns … 31 Mar 2023 No Maladministration Clarion Housing Association Limited (202219504) Case 202219504 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management move. 31 Mar 2023 No Maladministration Muir Group Housing Association Limited (202201833) Case 202201833 · Estate Management The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown … 30 Mar 2023 No Maladministration Habinteg Housing Association Limited (202124509) Case 202124509 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints … 30 Mar 2023 No Maladministration Manningham Housing Association Limited (202104146) Case 202104146 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about it referring her to a mental health agency. … 29 Mar 2023 No Maladministration Bromford Housing Association Limited (202114834) Case 202114834 · Estate Management The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint … 29 Mar 2023 No Maladministration Clarion Housing Association Limited (202120262) Case 202120262 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management … 27 Mar 2023 No Maladministration Arawak Walton Housing Association Limited (202116152) Case 202116152 · Estate Management The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward … 14 Mar 2023 No Maladministration Orbit Housing Association Limited (202111421) Case 202111421 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and his request for a … 7 Mar 2023 No Maladministration The Riverside Group Limited (202121870) Case 202121870 · Managing Relations The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the … 27 Feb 2023 No Maladministration Nottingham Community Housing Association Limited (202122912) Case 202122912 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of noise disturbance and anti-social behaviour (ASB). 24 Feb 2023 No Maladministration Swan Housing Association Limited (202208879) Case 202208879 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s property transfer application. 21 Feb 2023 No Maladministration Sanctuary Housing Association (202113020) Case 202113020 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of repairs to the kitchen taps of the property and her complaint … 16 Feb 2023 No Maladministration Steve Biko Housing Association Limited (202120451) Case 202120451 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 13 Feb 2023 No Maladministration English Rural Housing Association Limited (202121006) Case 202121006 · Managing Relations The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint. 8 Feb 2023 No Maladministration Orwell Housing Association Limited (202120347) Case 202120347 · Estate Management The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord … 1 Feb 2023 No Maladministration Orbit Housing Association Limited (202210331) Case 202210331 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement shed. 1 Feb 2023 No Maladministration Wandle Housing Association Limited (202205088) Case 202205088 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from … 30 Jan 2023 No Maladministration Sanctuary Housing Association (202105061) Case 202105061 · Managing Relations This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the … 27 Jan 2023 No Maladministration Cottsway Housing Association Limited (202205746) Case 202205746 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of, and response to, the resident’s application for a mutual exchange. 23 Jan 2023 No Maladministration Clarion Housing Association Limited (202109046) Case 202109046 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling. 19 Jan 2023 No Maladministration West Kent Housing Association (202000668) Case 202000668 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. 15 Dec 2022 No Maladministration Orbit Housing Association Limited (202109170) Case 202109170 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.