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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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2 May 2025 No Maladministration Cheshire Peaks & Plains Housing Trust Limited (202326951) Case 202326951 · Responsive repairs/activity The complaint is about the landlord's handling of a repair to the resident’s paving stones and patio. 30 Apr 2025 No Maladministration Citizen Housing Group Limited (202005003) Case 202005003 · Financial The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould 30 Apr 2025 No Maladministration Together Housing Association Limited (202327211) Case 202327211 · Financial The complaint is about the resident’s concerns about the landlord’s handling of his rent account. 29 Apr 2025 No Maladministration Vico Homes Limited (202317286) Case 202317286 · ASB/Abuse/Nuisance The complaint is about the landlord’s allocation of a property which the resident did not believe was safe, and its … 25 Apr 2025 No Maladministration Yorkshire Housing Limited (202326472) Case 202326472 · Estate Management REPORT COMPLAINT 202326472 Yorkshire Housing Limited 25 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Apr 2025 No Maladministration bpha Limited (202312405) Case 202312405 · Estate Management The complaint is about the landlord’s responses to the resident’s complaint about: His concerns with the new communal heating system. … 24 Apr 2025 No Maladministration Clarion Housing Association Limited (202326450) Case 202326450 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom … 15 Apr 2025 No Maladministration Hyde Housing Association Limited (202337994) Case 202337994 · Health and Safety (inc. building safety) The landlord’s response to the resident’s report of a fire alarm setting off. 15 Apr 2025 No Maladministration Yorkshire Housing Limited (202417344) Case 202417344 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint. 4 Apr 2025 No Maladministration Jigsaw Homes Group Limited (202327207) Case 202327207 · Estate Management The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years. 31 Mar 2025 No Maladministration Curo Places Limited (202317590) Case 202317590 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns about the car parking facilities on his estate. 31 Mar 2025 No Maladministration Gentoo Group Limited (202233149) Case 202233149 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to … 31 Mar 2025 No Maladministration Regenda Limited (202323400) Case 202323400 · Financial The complaint is about the landlord's response to the resident's request for a refund of costs incurred when moving out … 31 Mar 2025 No Maladministration The Guinness Partnership Limited (202327955) Case 202327955 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for replacement flooring. 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202318587) Case 202318587 · Occupancy Rights The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 27 Mar 2025 No Maladministration Midland Heart Limited (202315369) Case 202315369 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint. 26 Mar 2025 No Maladministration Accent Housing Limited (202340007) Case 202340007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property. 26 Mar 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202316792) Case 202316792 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the garden fence. 25 Mar 2025 No Maladministration Accent Housing Limited (202322132) Case 202322132 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s report of a fire being caused by a contractor. 25 Mar 2025 No Maladministration Jigsaw Homes Group Limited (202324786) Case 202324786 · Occupancy Rights The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to … 21 Mar 2025 No Maladministration One Housing Group Limited (202323952) Case 202323952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 21 Mar 2025 No Maladministration Onward Homes Limited (202308396) Case 202308396 · Financial The complaint is about the landlord’s: Increase of the resident’s service charge costs. Handling of the resident's request for a … 19 Mar 2025 No Maladministration Bromford Housing Group Limited (202316787) Case 202316787 · Old Complaints Handling categories The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s … 19 Mar 2025 No Maladministration Paragon Asra Housing Limited (202302070) Case 202302070 · Old Complaints Handling categories The complaint is about the landlord’s refusal of the resident’s right to acquire application. The Ombudsman has also taken the … 17 Mar 2025 No Maladministration Clarion Housing Association Limited (202312929) Case 202312929 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of … 16 Mar 2025 No Maladministration Livin Housing Limited (202318325) Case 202318325 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports about internet connectivity. 14 Mar 2025 No Maladministration Vivid Housing Limited (202322185) Case 202322185 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 13 Mar 2025 No Maladministration LiveWest Homes Limited (202327497) Case 202327497 · Estate Management The complaint is about the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling. 12 Mar 2025 No Maladministration Flagship Housing Group Limited (202324646) Case 202324646 · Estate Management REPORT COMPLAINT 202324646 Flagship Housing Group Limited 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Mar 2025 No Maladministration Homes Plus Limited (202321278) Case 202321278 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector. 10 Mar 2025 No Maladministration Connexus Homes Limited (202330013) Case 202330013 · Old Complaints Handling categories The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling. 5 Mar 2025 No Maladministration Aster Group Limited (202311926) Case 202311926 · Estate Management The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing. 4 Mar 2025 No Maladministration East Midlands Housing Group Limited (202316707) Case 202316707 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a … 4 Mar 2025 No Maladministration Your Housing Group Limited (202302414) Case 202302414 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration … 3 Mar 2025 No Maladministration East End Homes Limited (202320504) Case 202320504 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The associated complaint handling. 3 Mar 2025 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202304859) Case 202304859 · Financial The complaint is about the landlord’s handling of the resident’s rent account and associated arrears. 28 Feb 2025 No Maladministration Aster Group Limited (202403236) Case 202403236 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for … 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 28 Feb 2025 No Maladministration Greatwell Homes Limited (202319639) Case 202319639 · Managing Relations The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord. 28 Feb 2025 No Maladministration Richmond Housing Partnership Limited (202314623) Case 202314623 · Financial The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff … 28 Feb 2025 No Maladministration Torus62 Limited (202322048) Case 202322048 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of … 26 Feb 2025 No Maladministration Bromford Housing Group Limited (202311117) Case 202311117 · Financial The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution … 26 Feb 2025 No Maladministration Gloucester City Homes Limited (202316835) Case 202316835 · Financial The complaint is about the landlord’s actions in recovering rent arrears from the resident. 25 Feb 2025 No Maladministration Citizen Housing Group Limited (202302810) Case 202302810 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s request for a transfer. 25 Feb 2025 No Maladministration Clarion Housing Association Limited (202223711) Case 202223711 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports … 25 Feb 2025 No Maladministration LiveWest Homes Limited (202214073) Case 202214073 · Estate Management The complaint is about the landlord’s handling of reports of inappropriate parking. 25 Feb 2025 No Maladministration Rochdale Boroughwide Housing Limited (202307054) Case 202307054 · Financial The complaint is about the landlord’s response to the resident’s complaint about his rent accounts and arrears. 24 Feb 2025 No Maladministration Chelmer Housing Partnership Limited (202417572) Case 202417572 · Old Estate Management categories The complaint is about: The landlord's handling of the resident’s reports of anti-social behaviour (ASB). The landlord's handling of the … 24 Feb 2025 No Maladministration Onward Homes Limited (202312839) Case 202312839 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his …