Wythenshawe Community Housing Group Limited (202311941)
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (202450788)
The complaint is about the landlord’s handling of: The resident’s requests for the kitchen, bathroom, and roof to be replaced. The resident’s reports of damp and mould, and the associated repairs.
One Vision Housing Limited (202334455)
The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.
Rooftop Housing Association Limited (202430813)
The complaint is about the landlord’s response to the resident’s reports of damaged flooring.
A2Dominion Housing Group Limited (202446368)
The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings it issued. A safeguarding referral to social services. Concerns regarding the resident’s former housing officer. Requests to be moved to an alternative property.
Aster Group Limited (202332051)
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
Jigsaw Homes Group Limited (202422730)
The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that the landlord repair decorative damage from a leak.
Saffron Housing Trust Limited (202400437)
The complaint is about the landlord’s handling of the resident’s request for a cat flap in his door.
Clarion Housing Association Limited (202419523)
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
Curo Places Limited (202420836)
The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.
Origin Housing Limited (202332476)
The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint
Your Housing Group Limited (202332667)
The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his building being left open at night.
The Guinness Partnership Limited (202429616)
The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of the associated complaint.
Karbon Homes Limited (202447406)
This complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB).
Aster Group Limited (202438674)
The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.
Clarion Housing Association Limited (202340920)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of communal cleaning. Associated complaint.
Gateway Housing Association Limited (202400771)
The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing service charge statements for years ending December 2021 and December 2022. The defects list for 2022 cyclical works supplied by the resident. The resident’s concerns about the replacement of the …
Abri Group Limited (202420324)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Platform Housing Group Limited (202429868)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. Request for a management transfer.
North London Muslim Housing Association Limited (202219364)
This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home.
Places for People Group Limited (202419222)
The complaint is about the landlord’s handling of: the resident’s request to be rehoused. the associated complaint.
Clarion Housing Association Limited (202233701)
REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Citizen Housing Group Limited (202449164)
REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Bolton at Home Limited (202441409)
The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination.
Jigsaw Homes Group Limited (202424905)
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.
Sage Homes RP Limited (202444737)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of a defective kitchen cupboard. Request for a management transfer. Reports of damage to her possessions. We have also investigated the landlord’s handling of the associated complaints.
Sage Rented Limited (202347678)
The complaint is about the landlord’s handling of: The resident’s reports of damp in the kitchen. The associated complaints.
Torus62 Limited (202432384)
The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.
Aster Group Limited (202424253)
The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour.
LiveWest Homes Limited (202306630)
The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy.
A2Dominion Housing Group Limited (202418458)
The complaint is about the landlord’s handling of the resident’s concerns about garden maintenance.
Trident Housing Association Limited (202347952)
The complaint is about the landlord’s handling of the resident’s:
Vivid Housing Limited (202415481)
The complaint is about the landlord’s handling of the resident’s concerns about block paving works outside of the property.
Together Housing Association Limited (202218487)
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The resident’s request to be rehoused. We have also decided to …
Home Group Limited (202433525)
The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer based on his medical needs. Associated complaint.
Walsall Housing Group Limited (202427673)
The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.
Flagship Housing Group Limited (202323371)
The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges.
One Housing Group Limited (202332542)
The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout the property. Handling of the associated complaint.
Clarion Housing Association Limited (202437909)
The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling.
Stockport Homes Limited (202326007)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden.
The Riverside Group Limited (202328178)
The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend.
Aster Group Limited (202309278)
REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Midland Heart Limited (202319576)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Rochdale Boroughwide Housing Limited (202328355)
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
Torus62 Limited (202210507)
The complaint is about the landlord’s handling of the resident’s right to buy application.
Home Group Limited (202315720)
This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February 2023. The resident’s report that the landlord breached General Data Protection Regulations (GDPR).
Ocean Housing Limited (202332640)
The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.
Poplar Housing And Regeneration Community Association Limited (202324558)
The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, including the level of communication. her request for CCTV footage.
The Guinness Partnership Limited (202326438)
The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden.
Walsall Housing Group Limited (202325741)
The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)