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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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1 Feb 2023 No Maladministration Wythenshawe Community Housing Group Limited (202012877) Case 202012877 · Estate Management The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including … 31 Jan 2023 No Maladministration Platform Housing Group Limited (202216358) Case 202216358 · Estate Management This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building. 3 Jan 2023 No Maladministration A2Dominion Housing Group Limited (202127225) Case 202127225 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for medical priority. 25 Nov 2022 No Maladministration Paradigm Housing Group Limited (202013561) Case 202013561 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident. 25 Nov 2022 No Maladministration Southern Housing Group Limited (202203771) Case 202203771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above. 16 Nov 2022 No Maladministration Aster Group Limited (202205670) Case 202205670 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint. 8 Nov 2022 No Maladministration Longhurst Group Limited (202208049) Case 202208049 · Estate Management The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property. 1 Nov 2022 No Maladministration YMCA St Paul’s Group (202125060) Case 202125060 · Financial The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling. 11 Oct 2022 No Maladministration The Riverside Group Limited (202204973) Case 202204973 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her … 3 Oct 2022 No Maladministration Home Group Limited (202203575) Case 202203575 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property. 23 Sep 2022 No Maladministration Westward Housing Group Limited (202117310) Case 202117310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall. 15 Sep 2022 No Maladministration Flagship Housing Group Limited (202101003) Case 202101003 · Managing Relations REPORT COMPLAINT 202101003 Flagship Housing Group Limited 15 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Aug 2022 No Maladministration Anchor Hanover Group (202124720) Case 202124720 · Managing Relations The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling. 30 Aug 2022 No Maladministration The Riverside Group Limited (202109918) Case 202109918 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the resident’s request for compensation for damaged flooring and increased energy bills. 26 Aug 2022 No Maladministration Livv Housing Group (202002814) Case 202002814 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour. 22 Aug 2022 No Maladministration Thirteen Housing Group Limited (202126558) Case 202126558 · Moving/Buying/Selling Home This complaint is about the landlord’s response to the resident’s request to purchase her home under the Right to Buy … 19 Aug 2022 No Maladministration East Midlands Housing Group Limited (202116488) Case 202116488 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the external rendering of the resident’s property. 29 Jul 2022 No Maladministration One Housing Group Limited (202110606) Case 202110606 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 29 Jul 2022 No Maladministration The Riverside Group Limited (202000460) Case 202000460 · Financial The complaint is about: The landlord’s response to the resident’s: Request for repairs and works, including internal and communal repairs … 21 Jul 2022 No Maladministration Places for People Group Limited (202127848) Case 202127848 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of leaks in her property The landlord’s response to … 14 Jul 2022 No Maladministration Southern Housing Group Limited (202000544) Case 202000544 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a move to alternative accommodation. 14 Jul 2022 No Maladministration Thirteen Housing Group Limited (202105749) Case 202105749 · Financial The resident complains about: Not being offered carpets/flooring when they moved into the property. The landlord’s handling of repairs to … 12 Jul 2022 No Maladministration Gentoo Group Limited (202100778) Case 202100778 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns about his district heating charge. 7 Jul 2022 No Maladministration Home Group Limited (202116828) Case 202116828 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for an adaptation to his bathroom. 7 Jul 2022 No Maladministration The Riverside Group Limited (202123850) Case 202123850 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s request for his garden fence to be replaced by it. 30 Jun 2022 No Maladministration Paradigm Housing Group Limited (202016626) Case 202016626 · Moving/Buying/Selling Home The complaint is regarding: The condition of the property when it was let. The landlord’s response to the resident’s reports … 27 Jun 2022 No Maladministration Walsall Housing Group Limited (202111671) Case 202111671 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 15 Jun 2022 No Maladministration Thirteen Housing Group Limited (202121575) Case 202121575 · Financial The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of … 13 Jun 2022 No Maladministration Aster Group Limited (202117925) Case 202117925 · Managing Relations The complaint is about: The condition of the property when it was let, including health and safety issues raised by … 10 Jun 2022 No Maladministration East Midlands Housing Group Limited (202113592) Case 202113592 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness … 6 Jun 2022 No Maladministration Gentoo Group Limited (202122356) Case 202122356 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home. 31 May 2022 No Maladministration Aster Group Limited (202123084) Case 202123084 · Estate Management The complaint is about the landlord’s response to the maintenance of trees resulting in an increased service charge. 23 May 2022 No Maladministration One Housing Group Limited (202001357) Case 202001357 · ASB/Abuse/Nuisance The resident’s complaint is about the following: How the landlord handled the resident’s reports of anti-social behaviour from the neighbour … 23 May 2022 No Maladministration Thirteen Housing Group Limited (202116721) Case 202116721 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom. 16 May 2022 No Maladministration Southern Housing Group Limited (202110741) Case 202110741 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to … 10 May 2022 No Maladministration East Midlands Housing Group Limited (202112444) Case 202112444 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 27 Apr 2022 No Maladministration Livv Housing Group (202105994) Case 202105994 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of smoke pollution caused by her neighbours and resulting … 22 Apr 2022 No Maladministration One Housing Group Limited (202116962) Case 202116962 · Managing Relations The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated … 11 Apr 2022 No Maladministration East Midlands Housing Group Limited (202101005) Case 202101005 · Financial The complaint is about the landlord’s decision to re-charge the resident for having taken off and disposed of the internal … 8 Apr 2022 No Maladministration Grand Union Housing Group Limited (202110790) Case 202110790 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the conduct of occupational therapists who visited her … 31 Mar 2022 No Maladministration Gentoo Group Limited (202112841) Case 202112841 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: report that a leak under her kitchen had resulted in … 25 Mar 2022 No Maladministration One Housing Group Limited (202102208) Case 202102208 · Financial REPORT COMPLAINT 202102208 One Housing Group Limited 31 July 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Mar 2022 No Maladministration Home Group Limited (202004272) Case 202004272 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from … 28 Feb 2022 No Maladministration Platform Housing Group Limited (202114386) Case 202114386 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen. 25 Feb 2022 No Maladministration Aster Group Limited (202108508) Case 202108508 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home. 18 Feb 2022 No Maladministration A2Dominion Housing Group Limited (202106070) Case 202106070 · ASB/Abuse/Nuisance REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Feb 2022 No Maladministration Anchor Hanover Group (202100002) Case 202100002 · Financial The complaint concerns how the landlord administered the resident’s rent account. 28 Jan 2022 No Maladministration Aster Group Limited (202113626) Case 202113626 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the … 21 Jan 2022 No Maladministration Anchor Hanover Group (202115872) Case 202115872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property. 18 Jan 2022 No Maladministration Anchor Hanover Group (202107997) Case 202107997 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room.