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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: No_Maladministration ×

Showing 567 of 16,595 decisions matching "council"

Decisions

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31 May 2023 No Maladministration Newark and Sherwood District Council (202205089) Case 202205089 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request. 30 May 2023 No Maladministration Haringey London Borough Council (202114994) Case 202114994 · Financial The resident’s complaint is about the landlord’s handling of: the resident’s concerns about its effective management of water tanks (including … 30 May 2023 No Maladministration Somerset Council (202205504) Case 202205504 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement bathroom. 30 May 2023 No Maladministration St Albans City and District Council (202115679) Case 202115679 · Managing Relations The resident’s complaint is about the landlord’s handling of reported repairs including reports of damp, and issues with the front … 25 May 2023 No Maladministration Hackney Council (202119792) Case 202119792 · Financial The complaint is about the landlord’s decision not to award a home loss payment. 25 May 2023 No Maladministration Wandsworth Council (202201050) Case 202201050 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 23 May 2023 No Maladministration Solihull Metropolitan Borough Council (202126746) Case 202126746 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour. 22 May 2023 No Maladministration Harlow District Council (202122147) Case 202122147 · Estate Management The complaint is about the landlord’s decision not to replace a hedge at the back of the resident’s property with … 19 May 2023 No Maladministration Gateshead Metropolitan Borough Council (202203518) Case 202203518 · Managing Relations The complaint concerns: The landlord’s decision not to compensate the resident for plastering work she carried out in the property. … 18 May 2023 No Maladministration East Riding of Yorkshire Council (202205112) Case 202205112 · Managing Relations The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end … 18 May 2023 No Maladministration Hackney Council (202119031) Case 202119031 · Managing Relations The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint. 11 May 2023 No Maladministration Leeds City Council (202215014) Case 202215014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould. 10 May 2023 No Maladministration Birmingham City Council (202200705) Case 202200705 · Health and Safety (inc. building safety) The complaint is about: the landlord's response to the resident’s request for it to remove the asbestos from his meter … 4 May 2023 No Maladministration North Tyneside Council (202215499) Case 202215499 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of several outstanding repairs to the property, including leaks from the bathroom and … 2 May 2023 No Maladministration Colchester Borough Council (202214451) Case 202214451 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. … 28 Apr 2023 No Maladministration Southwark Council (202117882) Case 202117882 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports about the CCTV his neighbour installed in the communal … 28 Apr 2023 No Maladministration Wandsworth Council (202209074) Case 202209074 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 26 Apr 2023 No Maladministration Bristol City Council (202100119) Case 202100119 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 24 Apr 2023 No Maladministration Welwyn Hatfield Borough Council (202120726) Case 202120726 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. … 22 Apr 2023 No Maladministration Southwark Council (202128252) Case 202128252 · Occupancy Rights The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the … 13 Apr 2023 No Maladministration North West Leicestershire District Council (202127422) Case 202127422 · Managing Relations REPORT COMPLAINT 202127422 North West Leicestershire District Council 13 April 2023 Our approach The Housing Ombudsman’s approach to investigating and … 4 Apr 2023 No Maladministration High Peak Borough Council (202205626) Case 202205626 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of … 3 Apr 2023 No Maladministration Northumberland Council (202211307) Case 202211307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of … 31 Mar 2023 No Maladministration Birmingham City Council (202127395) Case 202127395 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or … 31 Mar 2023 No Maladministration New Forest District Council (202100893) Case 202100893 · Managing Relations This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020. 30 Mar 2023 No Maladministration Birmingham City Council (202210292) Case 202210292 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to internal walls. 30 Mar 2023 No Maladministration Southwark Council (202121132) Case 202121132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property. 27 Mar 2023 No Maladministration South Tyneside Council (202127386) Case 202127386 · Estate Management The complaint is about: The landlord’s response to the resident’s request to reinstate the driveway at the property. The landlord’s … 24 Mar 2023 No Maladministration Leeds City Council (202211061) Case 202211061 · Old Property Condition migrated-2025 The complaint is about the landlord’s response in relation to the resident’s concerns about: a missed appointment; information regarding a … 17 Mar 2023 No Maladministration Wandsworth Council (202118127) Case 202118127 · ASB/Abuse/Nuisance The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the … 17 Mar 2023 No Maladministration Wolverhampton City Council (202208137) Case 202208137 · ASB/Abuse/Nuisance The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. response … 13 Mar 2023 No Maladministration Leicester City Council (202119277) Case 202119277 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 28 Feb 2023 No Maladministration Ashford Borough Council (202106882) Case 202106882 · Managing Relations The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to … 28 Feb 2023 No Maladministration Westminster City Council (202125028) Case 202125028 · Financial The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the … 27 Feb 2023 No Maladministration Bristol City Council (202211056) Case 202211056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour. 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 27 Feb 2023 No Maladministration Newham Council (202208929) Case 202208929 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of ongoing leaks in the resident’s home. 27 Feb 2023 No Maladministration Tendring District Council (202213548) Case 202213548 · Estate Management The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue. 24 Feb 2023 No Maladministration Bristol City Council (202003586) Case 202003586 · Estate Management The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall. 24 Feb 2023 No Maladministration Northumberland Council (202208014) Case 202208014 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for external decoration works. 16 Feb 2023 No Maladministration City of York Council (202205506) Case 202205506 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports about ongoing noise nuisance. The landlord’s decision to not … 15 Feb 2023 No Maladministration Newham Council (202205617) Case 202205617 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the standard of services provided by the landlord … 15 Feb 2023 No Maladministration Swindon Borough Council (202213848) Case 202213848 · Managing Relations The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence. 9 Feb 2023 No Maladministration Sandwell Metropolitan Borough Council (202211526) Case 202211526 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related … 8 Feb 2023 No Maladministration Waltham Forest Council (202212014) Case 202212014 · Estate Management The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling. 3 Feb 2023 No Maladministration North Kesteven District Council (202118382) Case 202118382 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side … 2 Feb 2023 No Maladministration Newham Council (202215505) Case 202215505 · Estate Management The complaint is about the landlord’s response to the resident’s reports about the standard of cleanliness within communal areas. 1 Feb 2023 No Maladministration Leeds City Council (202213963) Case 202213963 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by … 19 Jan 2023 No Maladministration Leeds City Council (202211100) Case 202211100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues with the back door.