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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 474 of 16,595 decisions matching "association"

Decisions

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29 Nov 2024 No Maladministration Wandle Housing Association Limited (202311610) Case 202311610 · Financial The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. … 22 Nov 2024 No Maladministration Leeds Jewish Housing Association Limited (202337294) Case 202337294 · Financial The complaint is about the landlord’s handling of the resident’s: Pursuance of monies due to him under a court order. … 15 Nov 2024 No Maladministration Sanctuary Housing Association (202309564) Case 202309564 · Old Property Condition migrated-2025 The complaint is about: 31 Oct 2024 No Maladministration Community Gateway Association Limited (202335999) Case 202335999 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling … 31 Oct 2024 No Maladministration Great Places Housing Association (202211622) Case 202211622 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. … 30 Oct 2024 No Maladministration Hyde Housing Association Limited (202315094) Case 202315094 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden. 25 Oct 2024 No Maladministration Arhag Housing Association Limited (202324893) Case 202324893 · Old Moving to a Property categories The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the … 22 Oct 2024 No Maladministration West Kent Housing Association (202307799) Case 202307799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. … 30 Sep 2024 No Maladministration Shepherds Bush Housing Association Limited (202212275) Case 202212275 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. The Ombudsman has also investigated the landlord’s complaint handling. 25 Sep 2024 No Maladministration Concept Housing Association CIC (202224363) Case 202224363 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports that he was harassed by his neighbour. the landlord’s … 10 Sep 2024 No Maladministration Clarion Housing Association Limited (202228003) Case 202228003 · Managing Relations The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its … 9 Sep 2024 No Maladministration English Rural Housing Association Limited (202232931) Case 202232931 · Financial The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund. 23 Aug 2024 No Maladministration Clarion Housing Association Limited (202213014) Case 202213014 · Old Complaints Handling categories The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects … 6 Aug 2024 No Maladministration Sanctuary Housing Association (202214078) Case 202214078 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass … 4 Jul 2024 No Maladministration Lambeth and Southwark Housing Association Limited (202114084) Case 202114084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property. 3 Jul 2024 No Maladministration Cottsway Housing Association Limited (202303404) Case 202303404 · Old Property Condition migrated-2025 The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring. 28 Jun 2024 No Maladministration Broadacres Housing Association Limited (202207664) Case 202207664 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp … 27 Jun 2024 No Maladministration Clarion Housing Association Limited (202212249) Case 202212249 · Health and Safety (inc. building safety) This complaint is about the landlord’s: Handling of the resident’s decant following a fire in her home. Response to the … 18 Jun 2024 No Maladministration Clarion Housing Association Limited (202302245) Case 202302245 · Estate Management The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in … 18 Jun 2024 No Maladministration Gateway Housing Association Limited (202217623) Case 202217623 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s request for adaptations to their property. 6 Jun 2024 No Maladministration Castles & Coasts Housing Association Limited (202225464) Case 202225464 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about winter gritting. The related complaint handling. 31 May 2024 No Maladministration Orbit Housing Association Limited (202309282) Case 202309282 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) from her neighbour. This report has … 30 May 2024 No Maladministration Clarion Housing Association Limited (202212524) Case 202212524 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (‘ASB’). The Ombudsman has also considered … 23 Apr 2024 No Maladministration Sanctuary Housing Association (202224162) Case 202224162 · ASB/Abuse/Nuisance The landlord’s response to the resident’s request for soundproofing to be installed in her property. 19 Apr 2024 No Maladministration Habinteg Housing Association Limited (202227866) Case 202227866 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The … 18 Apr 2024 No Maladministration Nottingham Community Housing Association Limited (202221893) Case 202221893 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak. 18 Apr 2024 No Maladministration Sanctuary Housing Association (202218569) Case 202218569 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint. 11 Apr 2024 No Maladministration Clarion Housing Association Limited (202220476) Case 202220476 · Estate Management The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents. 11 Apr 2024 No Maladministration Sanctuary Housing Association (202303963) Case 202303963 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response … 2 Apr 2024 No Maladministration Clarion Housing Association Limited (202123561) Case 202123561 · Health and Safety (inc. building safety) The complaint is about: The information provided by the landlord when the property was offered and whether there was a … 27 Mar 2024 No Maladministration Clarion Housing Association Limited (202207527) Case 202207527 · Information and data management This complaint is about the landlord’s handling of the resident’s: Concerns about CCTV installed on the premises The associated complaint. 13 Mar 2024 No Maladministration Clarion Housing Association Limited (202203294) Case 202203294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's … 22 Feb 2024 No Maladministration West Kent Housing Association (202222048) Case 202222048 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and … 14 Feb 2024 No Maladministration Clarion Housing Association Limited (202122500) Case 202122500 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of noise nuisance. complaint handling. 13 Feb 2024 No Maladministration Together Housing Association Limited (202211953) Case 202211953 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Response to the resident’s complaint about staff … 9 Feb 2024 No Maladministration Swan Housing Association Limited (202108977) Case 202108977 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor. 30 Jan 2024 No Maladministration Irwell Valley Housing Association Limited (202217489) Case 202217489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s request to be rehoused … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202208080) Case 202208080 · Estate Management The complaint is about the landlord’s handling of the resident’s requests for it to: Maintain the grass in his front … 23 Jan 2024 No Maladministration Clarion Housing Association Limited (202224047) Case 202224047 · Managing Relations The complaint is about the landlord’s response to replace an internal door. The Ombudsman has also considered the landlord’s complaint … 22 Jan 2024 No Maladministration Clarion Housing Association Limited (202127293) Case 202127293 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman … 3 Nov 2023 No Maladministration Cottsway Housing Association Limited (202209115) Case 202209115 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of noise disturbance and antisocial behaviour (ASB). 31 Oct 2023 No Maladministration Sanctuary Housing Association (202219328) Case 202219328 · Financial The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged … 27 Oct 2023 No Maladministration Clarion Housing Association Limited (202124142) Case 202124142 · Estate Management The complaint is about the information provided by the landlord in relation to parking at the resident’s property. 18 Oct 2023 No Maladministration Clarion Housing Association Limited (202204056) Case 202204056 · Old Property Condition migrated-2025 REPORT COMPLAINT 202204056 Clarion Housing Association Limited 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Oct 2023 No Maladministration Clarion Housing Association Limited (202210164) Case 202210164 · Estate Management The complaint is about the landlord’s response to the request for an allocated disabled parking space. 6 Oct 2023 No Maladministration Clarion Housing Association Limited (202215486) Case 202215486 · ASB/Abuse/Nuisance REPORT COMPLAINT 202215486 Clarion Housing Association Limited 6 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Aug 2023 No Maladministration Bromford Housing Association Limited (202216237) Case 202216237 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of a leak; complaints handling. 22 Aug 2023 No Maladministration Sanctuary Housing Association (202214318) Case 202214318 · Financial The complaint is about: The landlord's handling of repairs to the resident’s solar panels. The landlord’s handling of the resident’s … 17 Aug 2023 No Maladministration Mount Green Housing Association Limited (202220870) Case 202220870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and request for compensation. 14 Aug 2023 No Maladministration Broadland Housing Association Limited (202211606) Case 202211606 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to …