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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 187 of 16,595 decisions matching "trust"

Decisions

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15 Oct 2021 No Maladministration Peabody Trust (202014607) Case 202014607 · Estate Management The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response … 11 Oct 2021 No Maladministration Watford Community Housing Trust (202103445) Case 202103445 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the re-turfing of the resident’s garden lawn. 1 Oct 2021 No Maladministration Metropolitan Housing Trust Limited (201916108) Case 201916108 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about … 28 Sep 2021 No Maladministration Vale of Aylesbury Housing Trust Limited (201912723) Case 201912723 · ASB/Abuse/Nuisance This complaint is about: 10 Sep 2021 No Maladministration London & Quadrant Housing Trust (L&Q) (202012737) Case 202012737 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s requests for it to replace her poorly performing heating system. 3 Sep 2021 No Maladministration London & Quadrant Housing Trust (202011249) Case 202011249 · Old Property Condition migrated-2025 REPORT COMPLAINT 202011249 London & Quadrant Housing Trust 2 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 1 Sep 2021 No Maladministration London & Quadrant Housing Trust (202012367) Case 202012367 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns over fire safety in her property. Response to the … 31 Aug 2021 No Maladministration Metropolitan Housing Trust Limited (202010486) Case 202010486 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of works needed to the resident’s boiler. 19 Aug 2021 No Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202011944) Case 202011944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow … 16 Aug 2021 No Maladministration Newlon Housing Trust (202009177) Case 202009177 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decant (move) the resident from her current property to an alternative property … 12 Aug 2021 No Maladministration Peabody Trust (202102862) Case 202102862 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application. 30 Jul 2021 No Maladministration Watford Community Housing Trust (202010443) Case 202010443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a boiler leak. 28 Jul 2021 No Maladministration Peabody Trust (202015287) Case 202015287 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. … 26 Jul 2021 No Maladministration Bromsgrove District Housing Trust Limited (202013026) Case 202013026 · Managing Relations The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding … 21 Jul 2021 No Maladministration London & Quadrant Housing Trust (202009045) Case 202009045 · Financial The complaint refers to: The landlord’s handling of repairs following a leak from the roof of the resident’s building. The … 30 Jun 2021 No Maladministration Newlon Housing Trust (202012890) Case 202012890 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Repairs to the kitchen at the property including cupboards, … 21 Jun 2021 No Maladministration Peabody Trust (202003187) Case 202003187 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in … 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 17 Jun 2021 No Maladministration Peabody Trust (202007534) Case 202007534 · Managing Relations The complaint is about the landlord’s: 28 May 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202012382) Case 202012382 · Estate Management The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine. 22 Apr 2021 No Maladministration Peabody Trust (202010415) Case 202010415 · Estate Management The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of … 21 Apr 2021 No Maladministration Newlon Housing Trust (202002118) Case 202002118 · Estate Management The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour … 20 Apr 2021 No Maladministration Brighton Housing Trust (202000807) Case 202000807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the water installation at the property. 13 Apr 2021 No Maladministration Peabody Trust (202007447) Case 202007447 · ASB/Abuse/Nuisance The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s … 7 Apr 2021 No Maladministration Peabody Trust 2018 (202005275) Case 202005275 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 30 Mar 2021 No Maladministration Watford Community Housing Trust (202008650) Case 202008650 · Old Tenants Behaviour categories This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y … 29 Mar 2021 No Maladministration London & Quadrant Housing Trust (202000937) Case 202000937 · Old Outside HOS Jurisdiction categories The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. … 29 Mar 2021 No Maladministration Peabody Trust 2018 (202007451) Case 202007451 · Policy Review The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door. 25 Mar 2021 No Maladministration Peabody Trust 2018 (202004640) Case 202004640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony. 11 Mar 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202001629) Case 202001629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated … 10 Mar 2021 No Maladministration Metropolitan Housing Trust Limited (202004074) Case 202004074 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her … 8 Mar 2021 No Maladministration London & Quadrant Housing Trust (202001649) Case 202001649 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. 11 Feb 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (201915731) Case 201915731 · Old Estate Management categories REPORT COMPLAINT 201915731 Cheshire Peaks & Plains Housing Trust 13 November 2020 Our approach The Housing Ombudsman’s approach to investigating … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 18 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (201806741) Case 201806741 · Old Property Condition categories REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Dec 2020 No Maladministration London & Quadrant Housing Trust (202004540) Case 202004540 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation …