Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: No_Maladministration ×

Showing 1,117 of 16,595 decisions matching "limited"

Decisions

Most recent first
14 Aug 2025 No Maladministration Platform Housing Group Limited (202429868) Case 202429868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. … 11 Aug 2025 No Maladministration North London Muslim Housing Association Limited (202219364) Case 202219364 · Responsive repairs/activity This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home. 7 Aug 2025 No Maladministration Clarion Housing Association Limited (202233701) Case 202233701 · Managing Relations REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Aug 2025 No Maladministration Citizen Housing Group Limited (202449164) Case 202449164 · Moving/Buying/Selling Home REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jul 2025 No Maladministration Bolton at Home Limited (202441409) Case 202441409 · Managing Relations The complaint is about the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination. 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 30 Jul 2025 No Maladministration Sage Homes RP Limited (202444737) Case 202444737 · For profit The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of a defective kitchen … 28 Jul 2025 No Maladministration Sage Rented Limited (202347678) Case 202347678 · For profit The complaint is about the landlord’s handling of: The resident’s reports of damp in the kitchen. The associated complaints. 25 Jul 2025 No Maladministration Torus62 Limited (202432384) Case 202432384 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint. 11 Jul 2025 No Maladministration Aster Group Limited (202424253) Case 202424253 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour. 11 Jul 2025 No Maladministration LiveWest Homes Limited (202306630) Case 202306630 · Information and data management The complaint is about the landlord’s response to the resident’s query about the buildings insurance policy. 8 Jul 2025 No Maladministration Trident Housing Association Limited (202347952) Case 202347952 · Financial The complaint is about the landlord’s handling of the resident’s: 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 27 Jun 2025 No Maladministration Home Group Limited (202433525) Case 202433525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer … 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 25 Jun 2025 No Maladministration Flagship Housing Group Limited (202323371) Case 202323371 · Financial The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges. 25 Jun 2025 No Maladministration One Housing Group Limited (202332542) Case 202332542 · Old Complaints Handling categories The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout … 24 Jun 2025 No Maladministration Clarion Housing Association Limited (202437909) Case 202437909 · Managing Relations The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling. 23 Jun 2025 No Maladministration Stockport Homes Limited (202326007) Case 202326007 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the condition of her garden. 23 Jun 2025 No Maladministration The Riverside Group Limited (202328178) Case 202328178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend. 19 Jun 2025 No Maladministration Aster Group Limited (202309278) Case 202309278 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Jun 2025 No Maladministration Midland Heart Limited (202319576) Case 202319576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 17 Jun 2025 No Maladministration Rochdale Boroughwide Housing Limited (202328355) Case 202328355 · Planned Works The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related … 16 Jun 2025 No Maladministration Torus62 Limited (202210507) Case 202210507 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to buy application. 12 Jun 2025 No Maladministration Home Group Limited (202315720) Case 202315720 · Information and data management This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February … 12 Jun 2025 No Maladministration Ocean Housing Limited (202332640) Case 202332640 · Financial The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out … 12 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202324558) Case 202324558 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, … 11 Jun 2025 No Maladministration The Guinness Partnership Limited (202326438) Case 202326438 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden. 11 Jun 2025 No Maladministration Walsall Housing Group Limited (202325741) Case 202325741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint. 9 Jun 2025 No Maladministration Ongo Homes Limited (202327433) Case 202327433 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors. 9 Jun 2025 No Maladministration Paragon Asra Housing Limited (202328580) Case 202328580 · Estate Management The complaint is about the landlord’s handling of: Reports of incorrectly sized communal bins. Reports of poor standard of cleanliness … 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 4 Jun 2025 No Maladministration Flagship Housing Group Limited (202214550) Case 202214550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous … 3 Jun 2025 No Maladministration Abri Group Limited (202428388) Case 202428388 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs 3 Jun 2025 No Maladministration Platform Housing Group Limited (202326331) Case 202326331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking. 3 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202435323) Case 202435323 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears. 30 May 2025 No Maladministration Home Group Limited (202420242) Case 202420242 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The … 30 May 2025 No Maladministration Platform Housing Group Limited (202322896) Case 202322896 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted … 28 May 2025 No Maladministration Curo Places Limited (202326904) Case 202326904 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s allegations of hate crimes. 27 May 2025 No Maladministration Plus Dane Housing Limited (202322644) Case 202322644 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of … 23 May 2025 No Maladministration Onward Homes Limited (202342935) Case 202342935 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the associated works. The … 22 May 2025 No Maladministration Clarion Housing Association Limited (202331868) Case 202331868 · Managing Relations The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. … 22 May 2025 No Maladministration Clarion Housing Association Limited (202404306) Case 202404306 · Responsive repairs/activity The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property. 22 May 2025 No Maladministration One Vision Housing Limited (202310840) Case 202310840 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property. 19 May 2025 No Maladministration Thirteen Housing Group Limited (202440546) Case 202440546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 16 May 2025 No Maladministration Abri Group Limited (202318516) Case 202318516 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information … 16 May 2025 No Maladministration Rykneld Homes Limited (202228350) Case 202228350 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 15 May 2025 No Maladministration Estuary Housing Association Limited (202322553) Case 202322553 · Managing Relations The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The … 12 May 2025 No Maladministration Beyond Housing Limited (202317261) Case 202317261 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 12 May 2025 No Maladministration Hightown Housing Association Limited (202320493) Case 202320493 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels …