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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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22 Jan 2024 No Maladministration Walsall Housing Group Limited (202212693) Case 202212693 · Financial The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained … 3 Jan 2024 No Maladministration Aster Group Limited (202210579) Case 202210579 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the boiler and thermostat. 22 Dec 2023 No Maladministration Bromford Housing Group Limited (202201378) Case 202201378 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to … 22 Dec 2023 No Maladministration Platform Housing Group Limited (202203707) Case 202203707 · Financial The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas … 29 Nov 2023 No Maladministration Aster Group Limited (202210364) Case 202210364 · ASB/Abuse/Nuisance The complaint is about the landlords handling of the resident’s reports of antisocial behaviour (ASB). 24 Nov 2023 No Maladministration East Midlands Housing Group Limited (202207355) Case 202207355 · Estate Management The complaint is about the landlord’s response to the resident’s privacy concerns and his request that it increase the height … 27 Oct 2023 No Maladministration One Housing Group Limited (202201852) Case 202201852 · Managing Relations This complaint is about: The landlord’s handling of damp and mould problems in parts of the resident’s home. The landlord’s … 13 Oct 2023 No Maladministration Flagship Housing Group Limited (202207340) Case 202207340 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for better communal lighting and the current communal door … 28 Sep 2023 No Maladministration Wythenshawe Community Housing Group (2) Limited (202117043) Case 202117043 · Financial The complaint is about the landlord’s handling of the resident’s rent account. 26 Sep 2023 No Maladministration Southern Housing Group Limited (202224867) Case 202224867 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) and her requests to be rehoused. 22 Sep 2023 No Maladministration Thirteen Housing Group Limited (202216797) Case 202216797 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about staff conduct. 18 Sep 2023 No Maladministration The Riverside Group Limited (202214157) Case 202214157 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak. 6 Sep 2023 No Maladministration Southern Housing Group Limited (202218710) Case 202218710 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to … 31 Aug 2023 No Maladministration Abri Group Limited (202120406) Case 202120406 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of racial harassment. The landlord’s response to the resident’s … 22 Aug 2023 No Maladministration Wythenshawe Community Housing Group Limited (202210636) Case 202210636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing application. 2 Aug 2023 No Maladministration Home Group Limited (202126025) Case 202126025 · Moving/Buying/Selling Home The complaint is about the representative’s concerns regarding the sales process of his late mother’s property. 2 Aug 2023 No Maladministration The Riverside Group Limited (202220692) Case 202220692 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of … 31 Jul 2023 No Maladministration Anchor Hanover Group (202110135) Case 202110135 · Financial The complaint is about the landlord’s response to the resident about a sinking fund service charge increase. 31 Jul 2023 No Maladministration Longhurst Group Limited (202103507) Case 202103507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership … 31 Jul 2023 No Maladministration Platform Housing Group Limited (202213692) Case 202213692 · Managing Relations This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. … 19 Jul 2023 No Maladministration Abri Group Limited (202117971) Case 202117971 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 … 12 Jul 2023 No Maladministration Home Group Limited (202128010) Case 202128010 · Financial The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not … 7 Jul 2023 No Maladministration Orbit Group Limited (202108657) Case 202108657 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the … 7 Jul 2023 No Maladministration Platform Housing Group Limited (202208814) Case 202208814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a … 30 Jun 2023 No Maladministration Acis Group Limited (202009656) Case 202009656 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent … 23 Jun 2023 No Maladministration Futures Housing Group Limited (202112973) Case 202112973 · Estate Management This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s … 7 Jun 2023 No Maladministration Southern Housing Group Limited (202126214) Case 202126214 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her … 6 Jun 2023 No Maladministration Thirteen Housing Group Limited (202213991) Case 202213991 · Financial The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and … 30 May 2023 No Maladministration Abri Group Limited (202117957) Case 202117957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her … 24 May 2023 No Maladministration Home Group Limited (202211370) Case 202211370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request … 24 May 2023 No Maladministration Paradigm Housing Group Limited (202211712) Case 202211712 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about: the level of service charge for ground maintenance; … 22 May 2023 No Maladministration Flagship Housing Group Limited (202123819) Case 202123819 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of body lice being brought into the close by … 17 May 2023 No Maladministration The Riverside Group Limited (202209085) Case 202209085 · ASB/Abuse/Nuisance The complaint is about: 8 May 2023 No Maladministration Settle Group (202212167) Case 202212167 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of … 28 Apr 2023 No Maladministration Flagship Housing Group Limited (202218779) Case 202218779 · Estate Management The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside … 28 Apr 2023 No Maladministration Home Group Limited (202207913) Case 202207913 · Managing Relations The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman … 18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 31 Mar 2023 No Maladministration Muir Group Housing Association Limited (202201833) Case 202201833 · Estate Management The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown … 20 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202124746) Case 202124746 · Estate Management This complaint is about the landlord’s handling of items left in the communal areas. 17 Mar 2023 No Maladministration One Housing Group Limited (202118749) Case 202118749 · Estate Management This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of … 10 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202118562) Case 202118562 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building. 7 Mar 2023 No Maladministration The Riverside Group Limited (202121870) Case 202121870 · Managing Relations The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the … 27 Feb 2023 No Maladministration Jigsaw Homes Group Limited (202110298) Case 202110298 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs. 24 Feb 2023 No Maladministration The Riverside Group Limited (202204392) Case 202204392 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 22 Feb 2023 No Maladministration Home Group Limited (202112948) Case 202112948 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 21 Feb 2023 No Maladministration One Housing Group Limited (202015286) Case 202015286 · Financial The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the … 20 Feb 2023 No Maladministration Prima Housing Group Limited (202208297) Case 202208297 · Managing Relations The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s … 16 Feb 2023 No Maladministration The Riverside Group Limited (202209646) Case 202209646 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced. 6 Feb 2023 No Maladministration Orbit Group Limited (202012257) Case 202012257 · Financial The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement …