Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "council" × Outcome: No_Maladministration ×

Showing 567 of 16,595 decisions matching "council"

Decisions

Most recent first
24 Jan 2024 No Maladministration Birmingham City Council (202212344) Case 202212344 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise … 19 Jan 2024 No Maladministration Eastbourne Borough Council (202215189) Case 202215189 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives. 17 Jan 2024 No Maladministration Bristol City Council (202117653) Case 202117653 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence … 16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 8 Dec 2023 No Maladministration Nottingham City Council (202318633) Case 202318633 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to be re-housed. concerns about staff conduct . reported … 1 Dec 2023 No Maladministration High Peak Borough Council (202219918) Case 202219918 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a solid fuel heating system and a … 29 Nov 2023 No Maladministration Blackpool Council (202122535) Case 202122535 · Financial This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy … 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 7 Nov 2023 No Maladministration South Tyneside Council (202119436) Case 202119436 · Managing Relations This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and … 6 Nov 2023 No Maladministration Tower Hamlets Council (202226420) Case 202226420 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated … 10 Oct 2023 No Maladministration Wealden District Council (202120942) Case 202120942 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's request for a fence so he can have a guide … 6 Oct 2023 No Maladministration North Tyneside Council (202301137) Case 202301137 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen. 29 Sep 2023 No Maladministration Waverley Borough Council (202217773) Case 202217773 · Estate Management The complaint is about the landlord's decision to use part of a communal car park as a storage and welfare … 27 Sep 2023 No Maladministration North Tyneside Council (202122001) Case 202122001 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Allegations of assault by a member of staff. Reports of … 25 Sep 2023 No Maladministration North Tyneside Council (202219748) Case 202219748 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a … 18 Sep 2023 No Maladministration Camden Council (202127652) Case 202127652 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint. 15 Sep 2023 No Maladministration Bristol City Council (202217447) Case 202217447 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the request for a replacement kitchen. 14 Sep 2023 No Maladministration Tower Hamlets Council (202232573) Case 202232573 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint. 4 Sep 2023 No Maladministration Hammersmith and Fulham Council (202211844) Case 202211844 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s floor, and; Complaint handling. 1 Sep 2023 No Maladministration Lambeth Council (202217219) Case 202217219 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for damage to her carpets. 30 Aug 2023 No Maladministration Birmingham City Council (202118753) Case 202118753 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was … 29 Aug 2023 No Maladministration Lambeth Council (202112413) Case 202112413 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy. 24 Aug 2023 No Maladministration Wandsworth Council (202218821) Case 202218821 · Managing Relations The complaint is about the landlord’s handling of: repairs to address water penetration from the roof; a compensation request for … 16 Aug 2023 No Maladministration Thurrock Council (202128098) Case 202128098 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint. 14 Aug 2023 No Maladministration Barnsley Metropolitan Borough Council (202127147) Case 202127147 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision not to renew the resident’s kitchen and bathroom. 11 Aug 2023 No Maladministration Brighton and Hove City Council (202218635) Case 202218635 · Old Property Condition migrated-2025 REPORT COMPLAINT 202218635 Brighton and Hove City Council 11 August 2023 Our approach The Housing Ombudsman’s approach to investigating and … 11 Aug 2023 No Maladministration Thurrock Council (202218825) Case 202218825 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding subsidence and the request for a full structural … 1 Aug 2023 No Maladministration Mid Devon District Council (202217986) Case 202217986 · Old Property Condition migrated-2025 The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property. 28 Jul 2023 No Maladministration Birmingham City Council (202121637) Case 202121637 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling. 25 Jul 2023 No Maladministration Lambeth Council (202111576) Case 202111576 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management transfer to a four-bedroom property. 24 Jul 2023 No Maladministration Southampton City Council (202215115) Case 202215115 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: 14 Jul 2023 No Maladministration Harlow District Council (202207383) Case 202207383 · Financial The complaint is about the landlord’s handling of a service charge cost for communal redecorations completed within the resident’s block … 10 Jul 2023 No Maladministration Lambeth Council (202126158) Case 202126158 · ASB/Abuse/Nuisance The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's … 29 Jun 2023 No Maladministration Basildon Borough Council (202115819) Case 202115819 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated. 29 Jun 2023 No Maladministration Southwark Council (202102035) Case 202102035 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff … 28 Jun 2023 No Maladministration Leeds City Council (202204673) Case 202204673 · Managing Relations The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living … 27 Jun 2023 No Maladministration Newcastle City Council (202213013) Case 202213013 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: cleaning of communal areas at the resident’s property. … 26 Jun 2023 No Maladministration East Devon District Council (202201008) Case 202201008 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of noise nuisance and anti-social behaviour. 26 Jun 2023 No Maladministration Lewes District Council (202222261) Case 202222261 · Financial The complaint concerns the information given by the landlord relating to the administration of the service charge. 22 Jun 2023 No Maladministration Sandwell Metropolitan Borough Council (202100012) Case 202100012 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: the conifers her neighbour planted on the boundary … 21 Jun 2023 No Maladministration Colchester Borough Council (202127271) Case 202127271 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of damage to their garage including exposed asbestos. 19 Jun 2023 No Maladministration South Tyneside Council (202210397) Case 202210397 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 Jun 2023 No Maladministration Leicester City Council (202108372) Case 202108372 · ASB/Abuse/Nuisance This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer. 14 Jun 2023 No Maladministration East Devon District Council (202220645) Case 202220645 · Old Property Condition migrated-2025 REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Jun 2023 No Maladministration Westminster City Council (202214558) Case 202214558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice. 7 Jun 2023 No Maladministration Hammersmith and Fulham Council (202204800) Case 202204800 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference and the request for soundproofing in … 7 Jun 2023 No Maladministration Newcastle City Council (202126319) Case 202126319 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s noise reports about a neighbour. 5 Jun 2023 No Maladministration Broxtowe Borough Council (202222398) Case 202222398 · Estate Management The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint. 5 Jun 2023 No Maladministration Winchester City Council (202219185) Case 202219185 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding a carpet it installed in her home. 31 May 2023 No Maladministration Leeds City Council (202220418) Case 202220418 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property.