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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 474 of 16,595 decisions matching "association"

Decisions

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10 Oct 2025 No Maladministration Southern Housing (202429762) Case 202429762 · Managing Relations Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 9 Oct 2025 No Maladministration Believe Housing Limited (202426844) Case 202426844 · Managing Relations Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 6 Oct 2025 No Maladministration Clarion Housing Association Limited (202323546) Case 202323546 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint. 30 Sep 2025 No Maladministration Clarion Housing Association Limited (202347689) Case 202347689 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for … 30 Sep 2025 No Maladministration Hyde Housing Association Limited (202426785) Case 202426785 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property. 29 Sep 2025 No Maladministration Nottingham Community Housing Association Limited (202331741) Case 202331741 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to … 23 Sep 2025 No Maladministration Great Places Housing Association (202301430) Case 202301430 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A leak in the kitchen and associated damage … 3 Sep 2025 No Maladministration Sanctuary Housing Association (202343564) Case 202343564 · Estate Management The complaint is about the landlord's decision to open the communal door of the resident's building for public access. 28 Aug 2025 No Maladministration Great Places Housing Association (202325840) Case 202325840 · Managing Relations This investigation considers: The landlord’s response to the resident’s reports of a faulty freezer. The resident’s reports of repairs to … 28 Aug 2025 No Maladministration Rooftop Housing Association Limited (202430813) Case 202430813 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damaged flooring. 28 Aug 2025 No Maladministration West Kent Housing Association (202419826) Case 202419826 · Financial The complaint is about the landlord’s handling of the resident’s queries about the service charge. 22 Aug 2025 No Maladministration Clarion Housing Association Limited (202419523) Case 202419523 · Managing Relations The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice. 15 Aug 2025 No Maladministration Gateway Housing Association Limited (202400771) Case 202400771 · Financial The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing … 11 Aug 2025 No Maladministration North London Muslim Housing Association Limited (202219364) Case 202219364 · Responsive repairs/activity This investigation considers the landlord’s response to the reports of leaks, damp and mould, in the resident’s home. 7 Aug 2025 No Maladministration Clarion Housing Association Limited (202233701) Case 202233701 · Managing Relations REPORT COMPLAINT 202233701 Clarion Housing Association Limited 7 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Jul 2025 No Maladministration Sandbourne Housing Association (202416101) Case 202416101 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the resident’s transfer application. Handling of a Notice of Seeking Possession (NOSP). 8 Jul 2025 No Maladministration Trident Housing Association Limited (202347952) Case 202347952 · Financial The complaint is about the landlord’s handling of the resident’s: 30 Jun 2025 No Maladministration Ability Housing Association (202322628) Case 202322628 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp … 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 24 Jun 2025 No Maladministration Clarion Housing Association Limited (202437909) Case 202437909 · Managing Relations The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling. 16 Jun 2025 No Maladministration Great Places Housing Association (202323017) Case 202323017 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns a neighbour had installed a smart doorbell. 12 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202324558) Case 202324558 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of and response to: her reports of faulty external communal area lighting, … 3 Jun 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202435323) Case 202435323 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears. 30 May 2025 No Maladministration Salvation Army Housing Association (SAHA) (202427460) Case 202427460 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's reports of antisocial behaviour (‘ASB’), and his request to be … 22 May 2025 No Maladministration Clarion Housing Association Limited (202331868) Case 202331868 · Managing Relations The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. … 22 May 2025 No Maladministration Clarion Housing Association Limited (202404306) Case 202404306 · Responsive repairs/activity The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property. 15 May 2025 No Maladministration Estuary Housing Association Limited (202322553) Case 202322553 · Managing Relations The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The … 12 May 2025 No Maladministration Hightown Housing Association Limited (202320493) Case 202320493 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels … 30 Apr 2025 No Maladministration Together Housing Association Limited (202327211) Case 202327211 · Financial The complaint is about the resident’s concerns about the landlord’s handling of his rent account. 24 Apr 2025 No Maladministration Clarion Housing Association Limited (202326450) Case 202326450 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom … 15 Apr 2025 No Maladministration Hyde Housing Association Limited (202337994) Case 202337994 · Health and Safety (inc. building safety) The landlord’s response to the resident’s report of a fire alarm setting off. 15 Apr 2025 No Maladministration Sanctuary Housing Association (202346635) Case 202346635 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly. 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202318587) Case 202318587 · Occupancy Rights The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 26 Mar 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202316792) Case 202316792 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the garden fence. 17 Mar 2025 No Maladministration Clarion Housing Association Limited (202312929) Case 202312929 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of … 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 27 Feb 2025 No Maladministration West Kent Housing Association (202317695) Case 202317695 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of a leak. 25 Feb 2025 No Maladministration Clarion Housing Association Limited (202223711) Case 202223711 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports … 18 Feb 2025 No Maladministration Odu-Dua Housing Association Limited (202317449) Case 202317449 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s transfer application. 5 Feb 2025 No Maladministration Community Gateway Association Limited (202202470) Case 202202470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 31 Jan 2025 No Maladministration Barnsbury Housing Association (202308415) Case 202308415 · Managing Relations The complaint is about: 31 Jan 2025 No Maladministration Clarion Housing Association Limited (202419433) Case 202419433 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer. 27 Jan 2025 No Maladministration Hyde Housing Association Limited (202402976) Case 202402976 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. … 24 Jan 2025 No Maladministration Retirement Lease Housing Association (RLHA) (202307482) Case 202307482 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to sublet the property. 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 3 Dec 2024 No Maladministration Sanctuary Housing Association (202319144) Case 202319144 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent … 29 Nov 2024 No Maladministration Clarion Housing Association Limited (202326870) Case 202326870 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call.