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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 187 of 16,595 decisions matching "trust"

Decisions

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23 Nov 2022 No Maladministration Peabody Trust (202115463) Case 202115463 · Estate Management This complaint is about the landlord’s handling of the resident’s concerns regarding the: Maintenance and tests of the equipment to … 31 Oct 2022 No Maladministration Peabody Trust (201910758) Case 201910758 · Managing Relations The complaint is about the landlord’s response to the resident about the heating system and the removal of a solar … 31 Oct 2022 No Maladministration Peabody Trust (202114643) Case 202114643 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and noise nuisance from a neighbour. … 20 Oct 2022 No Maladministration Victory Housing Trust (202205475) Case 202205475 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and … 11 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200817) Case 202200817 · Financial The complaint is about the landlord’s handling of the resident’s water bill rebate. 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202200575) Case 202200575 · Financial The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s … 10 Oct 2022 No Maladministration London & Quadrant Housing Trust (202206325) Case 202206325 · Estate Management REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 3 Oct 2022 No Maladministration London & Quadrant Housing Trust (202012626) Case 202012626 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: reports of a pest infestation; reports of damp and mould; reports of … 8 Sep 2022 No Maladministration London & Quadrant Housing Trust (202105979) Case 202105979 · Financial The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges … 26 Aug 2022 No Maladministration Bournville Village Trust (202125427) Case 202125427 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application and its response to her concerns about its … 19 Aug 2022 No Maladministration Newlon Housing Trust (202123300) Case 202123300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of pests in her home. 4 Aug 2022 No Maladministration Peabody Trust (202106252) Case 202106252 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from his upstairs neighbours’ property. 1 Aug 2022 No Maladministration London & Quadrant Housing Trust (202122952) Case 202122952 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damage to the bedroom window; complaints handling. 28 Jul 2022 No Maladministration Hornsey Housing Trust Limited (202014795) Case 202014795 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a replacement kitchen and bathroom. 12 Jul 2022 No Maladministration Peabody Trust (202107901) Case 202107901 · Financial The complaint is about the landlord’s handling of: The repairs to the resident’s roof. The resident’s request for compensation. 1 Jul 2022 No Maladministration London & Quadrant Housing Trust (202013213) Case 202013213 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2022 No Maladministration Newlon Housing Trust (202008945) Case 202008945 · Information and data management This complaint is about the landlord’s handling of the resident’s concerns about: a subject access request the conduct of the … 24 Jun 2022 No Maladministration London & Quadrant Housing Trust (202008433) Case 202008433 · Estate Management REPORT COMPLAINT 202008433 London & Quadrant Housing Trust 24 June 2022 Our approach The Housing Ombudsman’s approach to investigating and … 24 Jun 2022 No Maladministration Trafford Housing Trust Limited (202106917) Case 202106917 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) and noise transference from her … 7 Jun 2022 No Maladministration Peabody Trust (202113952) Case 202113952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours. 20 May 2022 No Maladministration Peabody Trust (202003977) Case 202003977 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and antisocial behaviour (ASB). 13 May 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202006626) Case 202006626 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be transferred. 29 Apr 2022 No Maladministration Peabody Trust (201703374) Case 201703374 · Financial The complaint is about the current landlord’s response to the resident’s request for compensation relating to a period without hot … 22 Apr 2022 No Maladministration Peabody Trust (202108866) Case 202108866 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202017301) Case 202017301 · Financial The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for … 28 Mar 2022 No Maladministration London & Quadrant Housing Trust (202103887) Case 202103887 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103887 London & Quadrant Housing Trust 28 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 25 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202114454) Case 202114454 · Estate Management The complaint is about: The landlord’s suggested increase to the level of the resident’s service charge to pay for the … 15 Mar 2022 No Maladministration Metropolitan Housing Trust Limited (202106485) Case 202106485 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a support worker. 14 Mar 2022 No Maladministration London & Quadrant Housing Trust (202108067) Case 202108067 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused. 4 Mar 2022 No Maladministration Raven Housing Trust Limited (202103966) Case 202103966 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour. 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 4 Feb 2022 No Maladministration London & Quadrant Housing Trust (202100263) Case 202100263 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports … 31 Jan 2022 No Maladministration Grainger Trust (202111324) Case 202111324 · Old Property Condition migrated-2025 The complaint is about: The standard of the landlord’s repairs and redecorating work following a leak into the resident’s property. … 27 Jan 2022 No Maladministration Peabody Trust (202108961) Case 202108961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her … 24 Jan 2022 No Maladministration Metropolitan Housing Trust Limited (202102795) Case 202102795 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord … 14 Jan 2022 No Maladministration Southway Housing Trust (Manchester) Limited (202016044) Case 202016044 · Old Property Condition migrated-2025 The landlord’s handling of the resident’s disrepair reports relating to the bathroom. 13 Jan 2022 No Maladministration London & Quadrant Housing Trust (202109177) Case 202109177 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a broken front fence. The associated complaint handling. 5 Jan 2022 No Maladministration Peabody Trust 2018 (202005448) Case 202005448 · Estate Management The landlord’s handling of the resident’s request to re-site the communal bin storage. 21 Dec 2021 No Maladministration London & Quadrant Housing Trust (202104345) Case 202104345 · Estate Management The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of … 16 Dec 2021 No Maladministration Peabody Trust (202102170) Case 202102170 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof … 30 Nov 2021 No Maladministration London & Quadrant Housing Trust (202105318) Case 202105318 · Moving/Buying/Selling Home The complaint refers to: The landlord’s handling of the resident’s reports of damp and mould in the property. The landlord’s … 19 Nov 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202015579) Case 202015579 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to … 19 Nov 2021 No Maladministration Peabody Trust (202108578) Case 202108578 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of antisocial behaviour (ASB) by her neighbour. The formal complaint … 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 9 Nov 2021 No Maladministration London & Quadrant Housing Trust (202014974) Case 202014974 · Managing Relations The complaint is about: The landlord’s handling of the resident’s application for re-housing. The landlord’s associated complaint handling. The landlord … 29 Oct 2021 No Maladministration Trafford Housing Trust Limited (202017444) Case 202017444 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs. 27 Oct 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202100627) Case 202100627 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 22 Oct 2021 No Maladministration Peabody Trust (202015202) Case 202015202 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance. 21 Oct 2021 No Maladministration London & Quadrant Housing Trust (202001148) Case 202001148 · Estate Management This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their … 15 Oct 2021 No Maladministration Peabody Trust (202007321) Case 202007321 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third …