Housing Ombudsman Decisions

Livin Housing Limited (202435389)

24 Dec 2025 Case 202435389 No Maladministration Managing Relations

The landlord missed its stage 1 and 2 timescales by a short period, but the delay had no impact and does not amount to a service failure.

Read the original Housing Ombudsman decision via the title.

Platform Housing Group Limited (202316221)

24 Dec 2025 Case 202316221 No Maladministration Managing Relations

Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 December 2025 Background On 16 May 2023, the landlord and the resident agreed […]

Read the original Housing Ombudsman decision via the title.

Habinteg Housing Association Limited (202507807)

22 Dec 2025 Case 202507807 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a ground floor flat that the resident […]

Read the original Housing Ombudsman decision via the title.

Hightown Housing Association Limited (202333808)

22 Dec 2025 Case 202333808 No Maladministration Financial

Decision Case ID 202333808 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December 2025 Background The resident lives in a flat with a private entrance. […]

Read the original Housing Ombudsman decision via the title.

Platform Housing Group Limited (202439162)

22 Dec 2025 Case 202439162 No Maladministration Managing Relations

Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The resident moved into the property in February 2022. On […]

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202328230)

19 Dec 2025 Case 202328230 No Maladministration Estate Management

Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 December 2025 Background The resident lived in the property with her 2 young […]

Read the original Housing Ombudsman decision via the title.

LiveWest Homes Limited (202453254)

19 Dec 2025 Case 202453254 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date 19 December 2025 Background The property is a 2-bedroom bungalow. The resident has been […]

Read the original Housing Ombudsman decision via the title.

Origin Housing Limited (202510587)

19 Dec 2025 Case 202510587 No Maladministration Managing Relations

Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background In mid-2024, there were 3 separate leaks at the resident’s address. The […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202323260)

18 Dec 2025 Case 202323260 No Maladministration Estate Management

Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident lived in a property managed by the landlord […]

Read the original Housing Ombudsman decision via the title.

Regenda Limited (202405086)

18 Dec 2025 Case 202405086 No Maladministration Financial

Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December 2025 Background The landlord sent a letter to the resident on 20 February 2024 […]

Read the original Housing Ombudsman decision via the title.

Thrive Homes Limited (202432294)

18 Dec 2025 Case 202432294 No Maladministration Financial

Decision Case ID 202432294 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 Background The windows of the resident’s flat and those of the communal block […]

Read the original Housing Ombudsman decision via the title.

Citizen Housing Group Limited (202503624)

16 Dec 2025 Case 202503624 No Maladministration Health and Safety (inc. building safety)

Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident raised 2 complaints to the landlord. […]

Read the original Housing Ombudsman decision via the title.

Estuary Housing Association Limited (202335719)

16 Dec 2025 Case 202335719 No Maladministration Estate Management

Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 December 2025 Background The resident is a shared ownership leaseholder of a flat. […]

Read the original Housing Ombudsman decision via the title.

ForHousing Limited (202433325)

16 Dec 2025 Case 202433325 No Maladministration Managing Relations

Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 Background The resident reported repair concerns about her front door in July 2024. She was […]

Read the original Housing Ombudsman decision via the title.

Irwell Valley Housing Association Limited (202340420)

16 Dec 2025 Case 202340420 No Maladministration Managing Relations

Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 2-bedroom flat. He reported a […]

Read the original Housing Ombudsman decision via the title.

Wandle Housing Association Limited (202517573)

15 Dec 2025 Case 202517573 No Maladministration Financial

Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident lives with her son in a property that flooded […]

Read the original Housing Ombudsman decision via the title.

Home Group Limited (202436012)

12 Dec 2025 Case 202436012 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident is unhappy that the landlord asked her to remove […]

Read the original Housing Ombudsman decision via the title.

Abri Group Limited (202435787)

10 Dec 2025 Case 202435787 No Maladministration Managing Relations

Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background On 2 December 2024 the resident called the landlord to report a […]

Read the original Housing Ombudsman decision via the title.

Gateway Housing Association Limited (202407368)

10 Dec 2025 Case 202407368 No Maladministration Managing Relations

Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident is a tenant of the landlord and lives in […]

Read the original Housing Ombudsman decision via the title.

First Garden Cities Homes Limited (202336055)

9 Dec 2025 Case 202336055 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202336055 Decision type Investigation Landlord First Garden Cities Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 December 2025 Background The resident reported Anti-Social Behaviour (ASB)to the landlord […]

Read the original Housing Ombudsman decision via the title.

GreenSquareAccord Limited (202331616)

8 Dec 2025 Case 202331616 No Maladministration Managing Relations

Decision Case ID 202331616 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident is elderly and lives alone. He has several vulnerabilities that the […]

Read the original Housing Ombudsman decision via the title.

Sage Rented Limited (202334807)

8 Dec 2025 Case 202334807 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202334807 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date 8 December 2025 Background The resident moved via a mutual exchange into a 1-bedroom maisonette […]

Read the original Housing Ombudsman decision via the title.

Yorkshire Housing Limited (202405884)

5 Dec 2025 Case 202405884 No Maladministration Managing Relations

Decision Case ID 202405884 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December 2025 Background The resident moved into a 2-bedroom house owned by the landlord in […]

Read the original Housing Ombudsman decision via the title.

Hexagon Housing Association Limited (202419734)

4 Dec 2025 Case 202419734 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202419734 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 December 2025 Background The property is a 1-bedroom flat in a converted house […]

Read the original Housing Ombudsman decision via the title.

GreenSquareAccord Limited (202509140)

3 Dec 2025 Case 202509140 No Maladministration Managing Relations

Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December 2025 Background The resident has been a joint-tenant of the property, a 3-bedroom house, since […]

Read the original Housing Ombudsman decision via the title.

Incommunities Limited (202346170)

28 Nov 2025 Case 202346170 No Maladministration Managing Relations

Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident reported damp and mould in her bedroom, living room and […]

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202335309)

28 Nov 2025 Case 202335309 No Maladministration Health and Safety (inc. building safety)

Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident lives in a new build semi-detached 3-bedroom house and […]

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202405990)

28 Nov 2025 Case 202405990 No Maladministration Managing Relations

Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has since moved from the property. She complained […]

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202332324)

27 Nov 2025 Case 202332324 No Maladministration Information and data management

Decision Case ID 202332324 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident has lived in the property since 2017. In […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202335065)

27 Nov 2025 Case 202335065 No Maladministration Financial

Decision Case ID 202335065 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The resident complained that he is paying a higher level of service […]

Read the original Housing Ombudsman decision via the title.

Home Group Limited (202330312)

27 Nov 2025 Case 202330312 No Maladministration Financial

Decision Case ID 202330312 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident’s tenancy ended on 23 August 2022. After the resident moved […]

Read the original Housing Ombudsman decision via the title.

Muir Group Housing Association Limited (202432914)

27 Nov 2025 Case 202432914 No Maladministration Managing Relations

Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a 2 bedroom ground floor […]

Read the original Housing Ombudsman decision via the title.

Paragon Asra Housing Limited (202505348)

27 Nov 2025 Case 202505348 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202505348 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a house with his wife and son. […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202323256)

26 Nov 2025 Case 202323256 No Maladministration Estate Management

Decision Case ID 202323256 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident changed her car and asked the landlord for an […]

Read the original Housing Ombudsman decision via the title.

GreenSquareAccord Limited (202419137)

26 Nov 2025 Case 202419137 No Maladministration Managing Relations

Decision Case ID 202419137 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background In September 2024 the landlord raised repairs to the property following a damp […]

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (202449388)

26 Nov 2025 Case 202449388 No Maladministration Managing Relations

Decision Case ID 202449388 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident moved into the property with his family in […]

Read the original Housing Ombudsman decision via the title.

Paragon Asra Housing Limited (202232297)

25 Nov 2025 Case 202232297 No Maladministration Managing Relations

The landlord acknowledged a delay in providing its stage 1 complaint response and offered proportionate compensation.

Read the original Housing Ombudsman decision via the title.

Platform Housing Group Limited (202450900)

25 Nov 2025 Case 202450900 No Maladministration Managing Relations

Decision Case ID 202450900 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November 2025 Background In September 2024 the resident told the landlord they wanted to […]

Read the original Housing Ombudsman decision via the title.

Plus Dane Housing Limited (202507370)

19 Nov 2025 Case 202507370 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202507370 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The property is a flat within a block. The resident raised […]

Read the original Housing Ombudsman decision via the title.

Stockport Homes Limited (202338709)

19 Nov 2025 Case 202338709 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202338709 Decision type Investigation Landlord Stockport Homes Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 November 2025 Background In November 2021, the resident reported antisocial […]

Read the original Housing Ombudsman decision via the title.

Community Gateway Association Limited (202300470)

18 Nov 2025 Case 202300470 No Maladministration Managing Relations

Decision Case ID 202300470 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 1-bedroom flat. He wanted to move […]

Read the original Housing Ombudsman decision via the title.

GreenSquareAccord Limited (202404691)

17 Nov 2025 Case 202404691 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202404691 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November 2025 Background The resident has an assured tenancy with the landlord. She lives in […]

Read the original Housing Ombudsman decision via the title.

Midland Heart Limited (202420380)

17 Nov 2025 Case 202420380 No Maladministration Managing Relations

Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in the property, a 2-bedroom house, with her young […]

Read the original Housing Ombudsman decision via the title.

The Riverside Group Limited (202342986)

14 Nov 2025 Case 202342986 No Maladministration Managing Relations

Decision Case ID 202342986 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 November 2025 Background The complaint is about the landlord’s response to the resident’s […]

Read the original Housing Ombudsman decision via the title.

One Manchester Limited (202450961)

13 Nov 2025 Case 202450961 No Maladministration Managing Relations

Decision Case ID 202450961 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives in a 1 bedroom flat with his partner and […]

Read the original Housing Ombudsman decision via the title.

Aster Group Limited (202428820)

12 Nov 2025 Case 202428820 No Maladministration Managing Relations

Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 bedroom house with her children. […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202422633)

4 Nov 2025 Case 202422633 No Maladministration Estate Management

Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 November 2025 Background The resident lives in a 1-bedroom ground floor flat. He […]

Read the original Housing Ombudsman decision via the title.

GreenSquareAccord Limited (202406999)

31 Oct 2025 Case 202406999 No Maladministration Estate Management

Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat in a block with her children. […]

Read the original Housing Ombudsman decision via the title.

Hastoe Housing Association Limited (202332705)

31 Oct 2025 Case 202332705 No Maladministration ASB/Abuse/Nuisance

Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house. What the complaint […]

Read the original Housing Ombudsman decision via the title.

The Guinness Partnership Limited (202338247)

31 Oct 2025 Case 202338247 No Maladministration Financial

Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background Throughout their tenancy, the resident paid their rent by monthly direct […]

Read the original Housing Ombudsman decision via the title.