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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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31 Jan 2025 No Maladministration Thirteen Housing Group Limited (202331475) Case 202331475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for redecoration following the landlord’s kitchen repair. 30 Jan 2025 No Maladministration One Housing Group Limited (202404213) Case 202404213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance. Request for improved soundproofing. 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 28 Jan 2025 No Maladministration Flagship Housing Group Limited (202332403) Case 202332403 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality … 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 16 Jan 2025 No Maladministration Sovereign Network Group (202220497) Case 202220497 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the … 10 Jan 2025 No Maladministration Westward Housing Group Limited (202341878) Case 202341878 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to … 20 Dec 2024 No Maladministration Abri Group Limited (202317413) Case 202317413 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for … 20 Dec 2024 No Maladministration Home Group Limited (202309672) Case 202309672 · Managing Relations The complaint is about the landlord’s handling of: Concerns raised about staff conduct. The associated complaint. 19 Dec 2024 No Maladministration Abri Group Limited (202309128) Case 202309128 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s report of a broken fence. 19 Dec 2024 No Maladministration Home Group Limited (202308173) Case 202308173 · Old Property Condition migrated-2025 REPORT COMPLAINT 202308173 Home Group Limited 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 13 Dec 2024 No Maladministration The Community Housing Group Limited (202305538) Case 202305538 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s decision to warn him about what it considered to be unreasonable behaviour from … 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 28 Nov 2024 No Maladministration Citizen Housing Group Limited (202338215) Case 202338215 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a gas leak at the property. 26 Nov 2024 No Maladministration A2Dominion Housing Group Limited (202311808) Case 202311808 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of antisocial behaviour (ASB) reports made against the resident. 25 Nov 2024 No Maladministration Bromford Housing Group Limited (202308549) Case 202308549 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a … 22 Nov 2024 No Maladministration Places for People Group Limited (202216023) Case 202216023 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to reports of leaks, damp, and mould. The landlord’s response to reports of … 18 Nov 2024 No Maladministration Aster Group Limited (202304972) Case 202304972 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint. 12 Nov 2024 No Maladministration Jigsaw Homes Group Limited (202315640) Case 202315640 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation. 12 Nov 2024 No Maladministration Jigsaw Homes Group Limited (202336579) Case 202336579 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about an ongoing rat infestation. 7 Nov 2024 No Maladministration Orbit Group Limited (202227519) Case 202227519 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the applicant’s concerns about its handling of its sales process. This Service … 31 Oct 2024 No Maladministration Home Group Limited (202222257) Case 202222257 · Financial The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s … 21 Oct 2024 No Maladministration Acis Group Limited (202229209) Case 202229209 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours. 10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property. 4 Oct 2024 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202306383) Case 202306383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate … 30 Sep 2024 No Maladministration The Riverside Group Limited (202300145) Case 202300145 · Occupancy Rights The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external … 30 Aug 2024 No Maladministration Flagship Housing Group Limited (202233885) Case 202233885 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour. 15 Aug 2024 No Maladministration Gentoo Group Limited (202307173) Case 202307173 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring. 29 Jul 2024 No Maladministration One Housing Group Limited (202307155) Case 202307155 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns regarding: Staff conduct. Emergency repairs and the process to … 29 Jul 2024 No Maladministration Places for People Group Limited (202300170) Case 202300170 · Managing Relations The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered … 20 Jun 2024 No Maladministration A2Dominion Housing Group Limited (202301098) Case 202301098 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit … 31 May 2024 No Maladministration One Housing Group Limited (202304913) Case 202304913 · Financial REPORT COMPLAINT 202304913 One Housing Group Limited 31 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Apr 2024 No Maladministration Walsall Housing Group Limited (202224302) Case 202224302 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). 29 Apr 2024 No Maladministration Platform Housing Group Limited (202310458) Case 202310458 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about the communal heating charges. Associated formal complaint. 26 Apr 2024 No Maladministration The Riverside Group Limited (202305725) Case 202305725 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 25 Apr 2024 No Maladministration Orbit Group Limited (202212706) Case 202212706 · Managing Relations The complaint is about the landlord’s handling of: The refurbishment of the kitchen and bathroom. The resident’s reports of various … 19 Apr 2024 No Maladministration Anchor Hanover Group (202231153) Case 202231153 · Managing Relations The complaint is about the landlord’s response to concerns about the standard of service provided by the location and area … 18 Apr 2024 No Maladministration Anchor Hanover Group (202210360) Case 202210360 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling. 12 Apr 2024 No Maladministration Longhurst Group Limited (202302371) Case 202302371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a driveway at her property. 12 Apr 2024 No Maladministration Your Housing Group Limited (202303695) Case 202303695 · Old Property Condition categories The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom. 11 Apr 2024 No Maladministration Paradigm Housing Group Limited (202225343) Case 202225343 · Managing Relations The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to … 26 Mar 2024 No Maladministration Jigsaw Homes Group Limited (202218543) Case 202218543 · Managing Relations The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s … 18 Mar 2024 No Maladministration The Riverside Group Limited (202306137) Case 202306137 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to upgrade the resident’s bathroom ceiling following installation of a ground level … 6 Mar 2024 No Maladministration Longhurst Group Limited (202227002) Case 202227002 · Managing Relations The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s … 28 Feb 2024 No Maladministration Thirteen Housing Group Limited (202225861) Case 202225861 · Managing Relations The complaint is about the landlord’s handling of reports about staff conduct. 23 Feb 2024 No Maladministration Walsall Housing Group Limited (202205983) Case 202205983 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following … 15 Feb 2024 No Maladministration Walsall Housing Group Limited (202216614) Case 202216614 · Moving/Buying/Selling Home REPORT COMPLAINT 202216614 Walsall Housing Group Limited 14 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Jan 2024 No Maladministration Paradigm Housing Group Limited (202217725) Case 202217725 · ASB/Abuse/Nuisance The complaint is about: 24 Jan 2024 No Maladministration Gentoo Group Limited (202219465) Case 202219465 · Managing Relations The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their …