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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: No_Maladministration ×

Showing 567 of 16,595 decisions matching "council"

Decisions

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10 Jan 2025 No Maladministration Oxford City Council (202345407) Case 202345407 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within … 7 Jan 2025 No Maladministration Eastbourne Borough Council (202322173) Case 202322173 · Responsive repairs/activity The complaint is about the landlord’s response to requests to install a fence in the resident’s garden . 18 Dec 2024 No Maladministration Cambridge City Council (202307393) Case 202307393 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint. 13 Dec 2024 No Maladministration Nottingham City Council (202315009) Case 202315009 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for concrete in the garden to be re-laid. 5 Dec 2024 No Maladministration Birmingham City Council (202230143) Case 202230143 · Financial The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection … 28 Nov 2024 No Maladministration City of Doncaster Council (202308766) Case 202308766 · Health and Safety (inc. building safety) The complaint is about how the landlord responded to the resident’s report about interference with his gas meter. The Ombudsman … 28 Nov 2024 No Maladministration Southwark Council (202315999) Case 202315999 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for … 28 Nov 2024 No Maladministration Waltham Forest Council (202410478) Case 202410478 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s report that the communal door lock had been changed to … 27 Nov 2024 No Maladministration Connexus Homes Limited (202310904) Case 202310904 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of noise nuisance from her neighbour (“N”). The … 27 Nov 2024 No Maladministration Leeds City Council (202328244) Case 202328244 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating … 26 Nov 2024 No Maladministration City of Westminster Council (202224975) Case 202224975 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports about: antisocial behaviour (ASB); repair issues following a leak; … 26 Nov 2024 No Maladministration Kingston upon Thames Council (202321048) Case 202321048 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of: Strong cooking odours from the resident’s neighbour’s property. Smoking in the communal … 25 Nov 2024 No Maladministration Leeds City Council (202335122) Case 202335122 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement … 22 Nov 2024 No Maladministration Portsmouth City Council (202346800) Case 202346800 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould … 20 Nov 2024 No Maladministration Leeds City Council (202304762) Case 202304762 · Financial The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the … 15 Nov 2024 No Maladministration Stevenage Borough Council (202222963) Case 202222963 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to … 13 Nov 2024 No Maladministration Gateshead Metropolitan Borough Council (202233311) Case 202233311 · Financial The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to … 13 Nov 2024 No Maladministration Islington Council (202124725) Case 202124725 · Old Moving to a Property categories The resident’s complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. (ASB) The landlord’s handling of … 22 Oct 2024 No Maladministration Mid Devon District Council (202313082) Case 202313082 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, … 30 Sep 2024 No Maladministration Islington Council (202331972) Case 202331972 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of repairs (including … 30 Sep 2024 No Maladministration Kirklees Council (202327383) Case 202327383 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) including harassment from his neighbour … 25 Sep 2024 No Maladministration Hammersmith and Fulham Council (202333680) Case 202333680 · Financial The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as … 23 Sep 2024 No Maladministration Tendring District Council (202326805) Case 202326805 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour reports. 16 Sep 2024 No Maladministration Southwark Council (202222451) Case 202222451 · Estate Management This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the … 13 Sep 2024 No Maladministration Kingston upon Hull City Council (202314548) Case 202314548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of various repairs to the property. 4 Sep 2024 No Maladministration Portsmouth City Council (202307865) Case 202307865 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns … 30 Aug 2024 No Maladministration Leicester City Council (202215809) Case 202215809 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on … 29 Aug 2024 No Maladministration North Yorkshire Council (202302252) Case 202302252 · Old Property Condition categories The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents … 27 Aug 2024 No Maladministration Bristol City Council (202233143) Case 202233143 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reporting of anti-social behaviour (ASB). The resident’s request to move by … 23 Aug 2024 No Maladministration South Tyneside Council (202301018) Case 202301018 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 20 Aug 2024 No Maladministration Leeds City Council (202226092) Case 202226092 · Managing Relations The complaint is about: The landlord’s response to the resident’s report that the contractor did not take adequate measures to … 12 Aug 2024 No Maladministration Birmingham City Council (202221468) Case 202221468 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling. 31 Jul 2024 No Maladministration North West Leicestershire District Council (202306960) Case 202306960 · Health and Safety (inc. building safety) This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the … 31 Jul 2024 No Maladministration Sheffield City Council (202304208) Case 202304208 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s noise nuisance reports. 31 Jul 2024 No Maladministration Wandsworth Council (202229787) Case 202229787 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s … 26 Jul 2024 No Maladministration Thurrock Council (202127615) Case 202127615 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of a dispute around the communal garden. The landlord’s handling of ASB reports. 27 Jun 2024 No Maladministration North Kesteven District Council (202305127) Case 202305127 · Financial This complaint is about the landlord’s handling of the resident’s queries about his rent account. 5 Jun 2024 No Maladministration Wolverhampton City Council (202217164) Case 202217164 · Financial The complaint is about the landlord’s response to the resident’s reports of items being disposed of during a deep clean. 30 May 2024 No Maladministration Leeds City Council (202313924) Case 202313924 · Managing Relations The complaint is about the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at … 21 May 2024 No Maladministration Milton Keynes City Council (202230208) Case 202230208 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs. 22 Apr 2024 No Maladministration Canterbury City Council (202202145) Case 202202145 · Estate Management The complaint is about the landlord’s response to a request to remove moss from the roof. 12 Apr 2024 No Maladministration Hammersmith and Fulham Council (202206797) Case 202206797 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of noise nuisance in relation to the resident’s laminate flooring. 28 Mar 2024 No Maladministration Leeds City Council (202307845) Case 202307845 · Managing Relations REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Mar 2024 No Maladministration North West Leicestershire District Council (202224925) Case 202224925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about the handling of works recommended by occupational therapists. 22 Mar 2024 No Maladministration Southwark Council (202306737) Case 202306737 · Managing Relations The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 29 Feb 2024 No Maladministration Haringey London Borough Council (202108819) Case 202108819 · Financial The complaint is about: The landlords response to the resident’s reports of repair to his property. The landlords response to … 28 Feb 2024 No Maladministration Mid Devon District Council (202207247) Case 202207247 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to … 8 Feb 2024 No Maladministration Birmingham City Council (202229132) Case 202229132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for replacement windows. 30 Jan 2024 No Maladministration Swindon Borough Council (202213870) Case 202213870 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of concerns about fire safety at the property.