Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: No_Maladministration ×

Showing 1,117 of 16,595 decisions matching "limited"

Decisions

Most recent first
23 Dec 2020 No Maladministration Vivid Housing Limited (201915956) Case 201915956 · Old Charges categories The complaint refers to: 22 Dec 2020 No Maladministration Clarion Housing Association Limited (201915302) Case 201915302 · Old Estate Management categories The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the … 21 Dec 2020 No Maladministration East End Homes Limited (202005303) Case 202005303 · Managing Relations The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an … 21 Dec 2020 No Maladministration Places for People Group Limited (202004070) Case 202004070 This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour. 18 Dec 2020 No Maladministration Home Group Limited (201714878) Case 201714878 · Managing Relations The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and … 17 Dec 2020 No Maladministration Home Group Limited (201904587) Case 201904587 · Staff Training The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her … 17 Dec 2020 No Maladministration Sovereign Housing Association Limited (201913564) Case 201913564 The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need … 16 Dec 2020 No Maladministration Warwickshire Rural Housing Association Limited (201913223) Case 201913223 · Old Property Condition migrated-2025 The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not … 15 Dec 2020 No Maladministration Karbon Homes Limited (201910780) Case 201910780 · Estate Management The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the … 15 Dec 2020 No Maladministration Torus62 Limited (201913625) Case 201913625 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his … 11 Dec 2020 No Maladministration Paradigm Housing Group Limited (201916010) Case 201916010 · Old Complaints Handling categories The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the … 8 Dec 2020 No Maladministration Midland Heart Limited (202002902) Case 202002902 · Estate Management REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Dec 2020 No Maladministration Stockport Homes Limited (202002678) Case 202002678 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his … 7 Dec 2020 No Maladministration Midland Heart Limited (201913078) Case 201913078 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of a lack of hot water. 7 Dec 2020 No Maladministration Places for People Homes Limited (202003224) Case 202003224 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole … 4 Dec 2020 No Maladministration Longhurst Group Limited (202000333) Case 202000333 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler. 3 Dec 2020 No Maladministration Aster Group Limited (202000764) Case 202000764 · Information and data management REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints …