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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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26 Feb 2021 No Maladministration Flagship Housing Group Limited (201915211) Case 201915211 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: The landlord’s response to requests for adaptations. Animal … 26 Feb 2021 No Maladministration Hyde Housing Association Limited (202001070) Case 202001070 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request to maintain, and remove invasive plants from, a boundary … 25 Feb 2021 No Maladministration Thames Valley Housing Association Limited (202001339) Case 202001339 · Old Moving to a Property categories The complaint is about: 24 Feb 2021 No Maladministration Gentoo Group Limited (201817178) Case 201817178 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours. 24 Feb 2021 No Maladministration Southern Housing Group Limited (202007148) Case 202007148 The resident complains about the landlord’s decision to refuse her request for the notice period for the property to be … 23 Feb 2021 No Maladministration Pine Court Housing Association Limited (202001625) Case 202001625 · Old Charges categories The complaint concerns: The landlord’s handling of the resident’s rent account. The level of advice and support provided by the … 23 Feb 2021 No Maladministration Shepherds Bush Housing Association Limited (202009257) Case 202009257 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair. 23 Feb 2021 No Maladministration Wakefield And District Housing Limited (202005491) Case 202005491 The complaint concerns: The landlord’s decision not to progress the resident’s Right to Acquire (RTA) application. The level of compensation … 19 Feb 2021 No Maladministration Cottsway Housing Association Limited (201914012) Case 201914012 The complaint is about the landlord’s response to the resident’s request to be allowed to retain CCTV he had installed … 12 Feb 2021 No Maladministration The Riverside Group Limited (202006171) Case 202006171 The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour. 11 Feb 2021 No Maladministration Home Group Limited (202000698) Case 202000698 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s report of an unauthorised person living in the neighbouring property. 11 Feb 2021 No Maladministration Red Kite Community Housing Limited (202006090) Case 202006090 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s decision regarding its liability and responsibility for repairs to the downstairs toilet and the conservatory … 10 Feb 2021 No Maladministration Clarion Housing Association Limited (202002439) Case 202002439 · Old Compensation categories The complaint is about: The landlord’s response to two leaks in the property including the length of time taken by … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202000084) Case 202000084 · Old Property Condition categories The complaint is about the landlord’s decision to remove the resident’s light and fan fitting to resolve issues with the … 9 Feb 2021 No Maladministration Clarion Housing Association Limited (202002244) Case 202002244 · Old Complaints Handling categories The complaint is about the landlord’s: refusal to repair a dividing fence at the resident’s property; handling of the associated … 9 Feb 2021 No Maladministration Walsall Housing Group Limited (202006506) Case 202006506 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s rehousing application. 8 Feb 2021 No Maladministration One Vision Housing Limited (202003683) Case 202003683 · Estate Management The complaint is about the landlord’s decision not to allow partition of the rear garden at the property. 5 Feb 2021 No Maladministration Chorus Homes Group Limited (202004390) Case 202004390 · Information and data management The complaint refers to: The Landlord’s handling of a repair to the drain of the Resident’s property. The Landlord’s communication … 5 Feb 2021 No Maladministration The Cambridge Housing Society Limited (202004227) Case 202004227 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s … 5 Feb 2021 No Maladministration Vivid Housing Limited (202005614) Case 202005614 REPORT COMPLAINT 202005614 Vivid Housing Limited 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 2 Feb 2021 No Maladministration bpha Limited (202002074) Case 202002074 · Old Tenants Behaviour categories The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property. 31 Jan 2021 No Maladministration Wakefield And District Housing Limited (202000248) Case 202000248 · ASB/Abuse/Nuisance REPORT COMPLAINT 202000248 Wakefield And District Housing Limited 31 January 2021 Our approach The Housing Ombudsman’s approach to investigating and … 30 Jan 2021 No Maladministration Yorkshire Housing Limited (201914633) Case 201914633 REPORT COMPLAINT 201914633 Yorkshire Housing Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jan 2021 No Maladministration A2Dominion Housing Group Limited (201905292) Case 201905292 · Estate Management The complaint is about the landlord’s response to the resident’s reports concerning: misuse of the leaseholder carparking bays; misuse of … 29 Jan 2021 No Maladministration Paragon Asra Housing Limited (201912355) Case 201912355 · Managing Relations REPORT COMPLAINT 201912355 Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 No Maladministration Stockport Homes Limited (202001435) Case 202001435 · Old Compensation categories The complaint is about the landlord’s response to the resident’s request for compensation, following reported damage to his car tyres … 29 Jan 2021 No Maladministration Thirteen Housing Group Limited (202000917) Case 202000917 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: supply of new communal bins. removal of a … 28 Jan 2021 No Maladministration The Guinness Partnership Limited (201900772) Case 201900772 · Case Review The complaint is about the landlord’s decision to restrict the resident’s contact with it in November 2018. 28 Jan 2021 No Maladministration Tuntum Housing Association Limited (202000313) Case 202000313 · Managing Relations The resident complains about: The information provided by the landlord in response to her Right to Acquire application. The landlord’s … 27 Jan 2021 No Maladministration Catalyst Housing Limited (201905894) Case 201905894 · Estate Management The complaint is about the landlord’s response to the resident’s reports of a Japanese Knotweed infestation in her garden. This … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 20 Jan 2021 No Maladministration Bromford Housing Group Limited (201903619) Case 201903619 · Old Outside HOS Jurisdiction categories The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and … 19 Jan 2021 No Maladministration Grand Union Housing Group Limited (202006565) Case 202006565 The complaint is about the landlord’s decision not to replace the resident’s carpet. 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 19 Jan 2021 No Maladministration One Vision Housing Limited (201913423) Case 201913423 REPORT COMPLAINT 201913423 One Vision Housing Limited 19 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (201806741) Case 201806741 · Old Property Condition categories REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Jan 2021 No Maladministration Six Town Housing Limited (202000098) Case 202000098 · Old Property Condition categories The complaint is about the landlord’s response to: repairs at the property; cigarette smoke entering the property. 14 Jan 2021 No Maladministration Aster Group Limited (201916183) Case 201916183 · Managing Relations The complaints are about: How the landlord responded to concerns raised about the attitude of its staff. The landlord’s decision … 12 Jan 2021 No Maladministration Accord Housing Association Limited (202006726) Case 202006726 · Occupancy Rights The complaint is about the landlord’s response to information provided by the resident about her right to buy request. 12 Jan 2021 No Maladministration Guinness Housing Association Limited (202003807) Case 202003807 · Managing Relations The complaint refers to: 12 Jan 2021 No Maladministration Impact Housing Association Limited (202003113) Case 202003113 The complaint refers to the Landlord’s handling of the Resident’s reports of antisocial behaviour (ASB), drug use and drug distribution … 12 Jan 2021 No Maladministration Vivid Housing Limited (202002223) Case 202002223 · Old Home Ownership Issues (not new build) categories REPORT COMPLAINT 202002223 Vivid Housing Limited 13 January 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Jan 2021 No Maladministration One Housing Group Limited (202001423) Case 202001423 · Old Estate Management categories The complaint is about the landlord’s: Response to the leaseholder’s concerns regarding its communication Response to the leaseholder’s concerns regarding … 4 Jan 2021 No Maladministration Thirteen Housing Group Limited (201908379) Case 201908379 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the residents: reports of anti-social behaviour (ASB); request to transfer to an … 31 Dec 2020 No Maladministration Stonewater Limited (201903301) Case 201903301 · Estate Management The resident complains about: 23 Dec 2020 No Maladministration Catalyst Housing Limited (202005511) Case 202005511 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged … 23 Dec 2020 No Maladministration Network Homes Limited (201916173) Case 201916173 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to … 23 Dec 2020 No Maladministration Ongo Homes Limited (202004563) Case 202004563 · Old Property Condition migrated-2025 The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof.