Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: No_Maladministration ×

Showing 1,117 of 16,595 decisions matching "limited"

Decisions

Most recent first
10 May 2021 No Maladministration The Guinness Partnership Limited (201911472) Case 201911472 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period … 7 May 2021 No Maladministration Clarion Housing Association Limited (202010520) Case 202010520 · Estate Management REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 May 2021 No Maladministration Together Housing Association Limited (202006550) Case 202006550 · Financial The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged … 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 30 Apr 2021 No Maladministration One Housing Group Limited (201910740) Case 201910740 · Estate Management The complaint concerns: the landlord’s response to the resident’s questions concerning the communal garden. the landlord’s response to the resident’s … 30 Apr 2021 No Maladministration Walsall Housing Group Limited (202004709) Case 202004709 · Financial The complaint is about: 29 Apr 2021 No Maladministration The Riverside Group Limited (201911171) Case 201911171 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to compensate the resident for works he said he carried out to … 28 Apr 2021 No Maladministration Hexagon Housing Association Limited (201912731) Case 201912731 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s eviction. the landlord’s complaint handling. the landlord’s response to concerns raised … 27 Apr 2021 No Maladministration Gloucester City Homes Limited (202007410) Case 202007410 · Estate Management The complaint is about the landlord’s response to the resident’s reports about: handling of outstanding repairs to the heating and … 26 Apr 2021 No Maladministration Gentoo Group Limited (202008584) Case 202008584 · Information and data management The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. … 23 Apr 2021 No Maladministration Network Homes Limited (201816050) Case 201816050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding. 20 Apr 2021 No Maladministration LiveWest Homes Limited (202002475) Case 202002475 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to purchase her property: 19 Apr 2021 No Maladministration Paradigm Housing Group Limited (202001369) Case 202001369 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property. 16 Apr 2021 No Maladministration Irwell Valley Housing Association Limited (201915656) Case 201915656 · Financial The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and … 16 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202004800) Case 202004800 · Financial The complaint concerns the landlord’s handling of the resident’s outstanding arears. 16 Apr 2021 No Maladministration Platform Housing Group Limited (202009610) Case 202009610 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to level the garden at the resident’s property. 16 Apr 2021 No Maladministration Sovereign Housing Association Limited (202001875) Case 202001875 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 15 Apr 2021 No Maladministration Orbit Housing Association Limited (201914078) Case 201914078 · ASB/Abuse/Nuisance The complaint is about: 15 Apr 2021 No Maladministration Wandle Housing Association Limited (201911095) Case 201911095 The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 14 Apr 2021 No Maladministration Clarion Housing Association Limited (202004595) Case 202004595 · Moving/Buying/Selling Home REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Apr 2021 No Maladministration Accent Housing Limited (202010148) Case 202010148 · Estate Management The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service … 1 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202001071) Case 202001071 · Health and Safety (inc. building safety) This complaint is about: 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 No Maladministration Home Group Limited (202008927) Case 202008927 · Health and Safety (inc. building safety) The complaint is about the landlord’s: handling of the resident’s report that its operatives attended the property without prior notice; … 31 Mar 2021 No Maladministration Sovereign Housing Association Limited (202005006) Case 202005006 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of an anti-social behaviour report made against the resident. 31 Mar 2021 No Maladministration Women’s Pioneer Housing Limited (202003638) Case 202003638 The complaint is about: The landlord’s handling of the resident's reports of a cockroach infestation in her block; and The … 30 Mar 2021 No Maladministration Aspire Housing Limited (202008253) Case 202008253 · Old Tenants Behaviour categories The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. … 29 Mar 2021 No Maladministration Community Gateway Association Limited (202002560) Case 202002560 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 … 28 Mar 2021 No Maladministration Cotman Housing Association Limited (201914754) Case 201914754 · Financial In their form and email to the Housing Ombudsman Service, the resident has complained: The landlord has not compensated the … 26 Mar 2021 No Maladministration Orbit Group Limited (202002942) Case 202002942 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling. 25 Mar 2021 No Maladministration Cross Keys Homes Limited (202003275) Case 202003275 · Financial This complaint is about the landlord’s response to the resident’s concerns regarding the following issues: The compensation offered for belongings … 25 Mar 2021 No Maladministration Network Homes Limited (202007379) Case 202007379 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of noise coming from neighbouring properties. 24 Mar 2021 No Maladministration Red Kite Community Housing Limited (201915237) Case 201915237 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating … 23 Mar 2021 No Maladministration Walsall Housing Group Limited (202000914) Case 202000914 · Estate Management The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. … 22 Mar 2021 No Maladministration East Midlands Housing Group Limited (201913963) Case 201913963 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to … 20 Mar 2021 No Maladministration Incommunities Limited (202011217) Case 202011217 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request to have mixer taps fitted to her kitchen and … 18 Mar 2021 No Maladministration Croydon Churches Housing Association Limited (202003675) Case 202003675 · Managing Relations The complaint concerns the landlord’s handling of: 15 Mar 2021 No Maladministration Southern Housing Group Limited (201907709) Case 201907709 · ASB/Abuse/Nuisance The resident has complained that the landlord has failed to resolve their reports of noise nuisance from a neighbour 12 Mar 2021 No Maladministration A2Dominion Housing Group Limited (201911231) Case 201911231 This complaint concerns the landlord’s handling of the residents’ reports of antisocial behaviour (ASB) by their neighbour, including the conduct … 11 Mar 2021 No Maladministration Sovereign Housing Association Limited (201907579) Case 201907579 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Flooding and water ingress at the property. The … 10 Mar 2021 No Maladministration Metropolitan Housing Trust Limited (202004074) Case 202004074 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her … 9 Mar 2021 No Maladministration Aster Group Limited (202005514) Case 202005514 · Old Property Condition migrated-2025 The complaint is about how the landlord handled repairs to the resident’s path and subsequent flooding. 9 Mar 2021 No Maladministration Clarion Housing Association Limited (202008288) Case 202008288 · Estate Management The complaint is about the landlord’s handling of: the allocation of the resident’s parking space. the resident’s reports of antisocial … 9 Mar 2021 No Maladministration Hastoe Housing Association Limited (202007770) Case 202007770 · Managing Relations The complaint is about: 9 Mar 2021 No Maladministration LiveWest Homes Limited (202011688) Case 202011688 · Old Property Condition categories The complaint is about the landlord’s decision to re-charge the resident for the cost of a door due to the … 4 Mar 2021 No Maladministration Thirteen Housing Group Limited (201915406) Case 201915406 · Old Estate Management categories The complaint is about the landlord’s response to reports of pest infestation. 2 Mar 2021 No Maladministration Waterloo Housing Group Limited (202006058) Case 202006058 · Old Complaints Handling categories The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint. 27 Feb 2021 No Maladministration LiveWest Homes Limited (201912691) Case 201912691 · Financial REPORT COMPLAINT 201912691 LiveWest Homes Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Feb 2021 No Maladministration One Housing Group Limited (202001943) Case 202001943 · Old Property Condition categories REPORT COMPLAINT 202001943 One Housing Group Limited 26 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2021 No Maladministration A2Dominion Housing Group Limited (202001158) Case 202001158 · Health and Safety (inc. building safety) The complaint is about: the landlord’s response to the resident’s request for information about the cladding on the building she …