‘Johnnie’ Johnson Housing Trust Limited (202011944)
The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow at its cost.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Orbit Group Limited (202007513)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Believe Housing Limited (202000694)
The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of an insurance claim for damage to carpets and
Clarion Housing Association Limited (202106023)
REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Onward Homes Limited (202016955)
The complaint is about the landlord’s response to the resident’s report of the behaviour of its staff during an inspection of his property.
Clarion Housing Association Limited (201904933)
The complaint concerns how the landlord handled repairs to fix water leaks in the property.
Network Homes Limited (202016051)
The complaint is about the landlord’s handling of the resident’s reports of mice in her walls.
Home Group Limited (202006423)
The complaint is about the landlord’s response to the resident’s reports about:
Midland Heart Limited (202010414)
The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer.
Sovereign Housing Association Limited (202014317)
The complaint is about the landlord’s response to the resident’s request that it install a gate to the resident’s shared garden.
Thirteen Housing Group Limited (202002401)
The complaint concerns how the landlord handled: Repairs to the property following a fire. The resident’s claim for reimbursement for her personal items damaged by the fire. The resident’s claim for compensation for the cost of replacing a carpet which was removed from the property after the fire.
Aster Group Limited (202010322)
This complaint is about the landlord’s response to the resident’s report of a chimney fire at their property on 7 January 2020. This complaint is also about the landlord’s response to the resident’s concerns about the safety of the solid fuel heating system in their property prior to the chimney …
Catalyst Housing Limited (202002176)
The resident has complained about: the landlord’s response to his reports of noise-related anti-social behaviour (‘ASB’) from his neighbour; the landlord’s handling of his associated complaint.
ForHousing Limited (202101687)
The complaint concerns the landlord’s response to the resident’s reports of unusual noises from her pipes and boiler.
Bromsgrove District Housing Trust Limited (202013026)
The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding was the result of the property’s flawed development / construction. his request for compensation.
Ongo Homes Limited (202015902)
The complaint refers to: The landlord’s handling of the resident’s reports of a rodent infestation in her property. The resident’s concerns regarding the pest control company arranged by the landlord and the camera placed in her loft.
Platform Housing Group Limited (202012058)
REPORT COMPLAINT 202012058 Platform Housing Group Limited 23 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Thirteen Housing Group Limited (202010684)
The complaint is about the landlord’s handling of the resident’s concerns about its management of the stair lifts servicing the building.
Bromford Housing Association Limited (202006884)
The complaint is regarding the landlord’s handling of the lettings process for the complainant’s former tenancy.
Midland Heart Limited (202101516)
The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy scheme.
Sovereign Housing Association Limited (202016624)
The complaint concerns the landlord’s decision to decline the resident’s applications to purchase the property under the Preserved Right to Buy (PRTB) and Right to Acquire (RTA) schemes.
Paragon Asra Housing Limited (202100556)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff and the issuing of a tenancy caution.
Orbit Housing Association Limited (202102294)
The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water.
Clarion Housing Association Limited (202004901)
REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010331)
The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202005971)
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
Hastoe Housing Association Limited (202011428)
The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests for a copy of her tenancy agreement. The landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202000411)
This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The landlord’s refusal to consider the resident’s complaint of 4 April 2020 about the level of compensation it had offered in response to her complaint about the water ingress in her …
Longhurst Group Limited (202002782)
This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect of the resident’s mental health concerns. The resident’s concerns were dealt with over six separate complaints: The landlord’s handling of the resident’s Section 21 notice in August 2019 and the …
One Vision Housing Limited (202010064)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) in relation to an incident on 27 June 2020.
Places for People Homes Limited (201916334)
The complaint is about: The landlord’s handling of report of a sewage leak and concerns about drainage in the property. The landlord’s decision to enact its safeguarding policy and contact the emergency services. The landlord’s handling of a fraud investigation by the local authority.
Clarion Housing Association Limited (202003873)
The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance.
Home Group Limited (202010218)
The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. The condition of the wiring in the property.
One Housing Group Limited (202011085)
The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with the property’s heating system and Heat Interface Units. The managing agent’s response to the resident’s reports of a defect to the windows in the property.
Wakefield And District Housing Limited (202006961)
The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct of a member of staff who handled his previous complaint. The landlord’s rejection of the resident’s 21 July 2020 complaint on the basis that it was vexatious.
Onward Homes Limited (202001260)
The complaint concerns: The landlord’s handling of repairs to the bathroom. The level of compensation offered by the landlord in respect of this issue. The conduct of the landlord’s contractors when carrying out the repairs.
Rochdale Boroughwide Housing Limited (201915903)
The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling of repairs to the resident’s windows. Handling of the resident’s reports of damp and mould in his property.
Longhurst Group Limited (202007558)
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property.
First Choice Homes Oldham Limited (202012538)
The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden to be replaced due to health and safety concerns.
LiveWest Homes Limited (202015383)
REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Riverside Group Limited (202017095)
The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back of the garden.
Portsmouth Rotary Housing Association Limited (201906869)
The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm testing at the property. Staff conduct and professionalism.
Metropolitan Housing Trust Limited (202101346)
The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property.
Midland Heart Limited (201816955)
The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application.
The Riverside Group Limited (202002928)
The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints.
Plymouth Community Homes Limited (201907375)
The complaint is about the landlord’s response to reports of anti-social behaviour (ASB).
Southern Housing Group Limited (202001366)
The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply to the property. The landlord’s handling of the resident’s Subject Access Request. The landlord’s communication and handling of the associated complaint.
Clarion Housing Association Limited (201907136)
The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows.
The Guinness Partnership Limited (202005376)
The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had caused her water bill to increase. The resident’s concerns about her increased water usage between 2016 and 2020, which she says was caused by leaks in her property.
Clarion Housing Association Limited (202003044)
The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. The landlord’s handling of the formal complaint about these matters.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)