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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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30 Jun 2021 No Maladministration A2Dominion Housing Group Limited (202005971) Case 202005971 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the … 30 Jun 2021 No Maladministration Hastoe Housing Association Limited (202011428) Case 202011428 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of ASB. The landlord’s response to the resident’s requests … 30 Jun 2021 No Maladministration Hyde Housing Association Limited (202000411) Case 202000411 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of water ingress in her lounge in 2018. The … 30 Jun 2021 No Maladministration Longhurst Group Limited (202002782) Case 202002782 · Financial This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support offered in respect … 30 Jun 2021 No Maladministration One Vision Housing Limited (202010064) Case 202010064 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour (ASB) in relation to an incident … 30 Jun 2021 No Maladministration Places for People Homes Limited (201916334) Case 201916334 · Managing Relations The complaint is about: The landlord’s handling of report of a sewage leak and concerns about drainage in the property. … 29 Jun 2021 No Maladministration Clarion Housing Association Limited (202003873) Case 202003873 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance. 29 Jun 2021 No Maladministration Home Group Limited (202010218) Case 202010218 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s handling of outstanding defects at the property. Breaches of data protection regulations by the landlord. … 29 Jun 2021 No Maladministration One Housing Group Limited (202011085) Case 202011085 · Old Property Condition migrated-2025 The complaint is about: The managing agent’s response to the resident’s reports of defects in the property including issues with … 29 Jun 2021 No Maladministration Wakefield And District Housing Limited (202006961) Case 202006961 · Managing Relations The complaint is about: The landlord’s refusal to consider the resident’s complaint raised on 27 May 2020 regarding the conduct … 28 Jun 2021 No Maladministration Onward Homes Limited (202001260) Case 202001260 · Financial The complaint concerns: The landlord’s handling of repairs to the bathroom. The level of compensation offered by the landlord in … 28 Jun 2021 No Maladministration Rochdale Boroughwide Housing Limited (201915903) Case 201915903 · Financial The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling … 25 Jun 2021 No Maladministration Longhurst Group Limited (202007558) Case 202007558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property. 22 Jun 2021 No Maladministration First Choice Homes Oldham Limited (202012538) Case 202012538 · Estate Management The complaint refers to: The landlord’s response to the resident’s request for the decorative flagstones and pathway in her garden … 22 Jun 2021 No Maladministration LiveWest Homes Limited (202015383) Case 202015383 · ASB/Abuse/Nuisance REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Jun 2021 No Maladministration The Riverside Group Limited (202017095) Case 202017095 · Estate Management The complaint concerns the landlord’s decision to decline the resident’s request for a fence to be installed at the back … 21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 18 Jun 2021 No Maladministration Midland Heart Limited (201816955) Case 201816955 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy … 18 Jun 2021 No Maladministration The Riverside Group Limited (202002928) Case 202002928 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints. 16 Jun 2021 No Maladministration Plymouth Community Homes Limited (201907375) Case 201907375 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of anti-social behaviour (ASB). 16 Jun 2021 No Maladministration Southern Housing Group Limited (202001366) Case 202001366 · Financial The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply … 15 Jun 2021 No Maladministration Clarion Housing Association Limited (201907136) Case 201907136 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows. 15 Jun 2021 No Maladministration The Guinness Partnership Limited (202005376) Case 202005376 · Old Property Condition migrated-2025 The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had … 14 Jun 2021 No Maladministration Clarion Housing Association Limited (202003044) Case 202003044 · Financial The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. … 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 7 Jun 2021 No Maladministration Paradigm Housing Group Limited (202012977) Case 202012977 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012977 Paradigm Housing Group Limited 6 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 3 Jun 2021 No Maladministration Clarion Housing Association Limited (201915632) Case 201915632 · Moving/Buying/Selling Home The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB). 3 Jun 2021 No Maladministration Platform Housing Group Limited (202011542) Case 202011542 · Estate Management The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from … 31 May 2021 No Maladministration Clarion Housing Association Limited (202006605) Case 202006605 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB. 28 May 2021 No Maladministration GreenSquare Group Limited (201909593) Case 201909593 · Financial The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the … 28 May 2021 No Maladministration Hyde Housing Association Limited (202003639) Case 202003639 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling. 28 May 2021 No Maladministration One Housing Group Limited (202012077) Case 202012077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property … 28 May 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202012382) Case 202012382 · Estate Management The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine. 27 May 2021 No Maladministration Believe Housing Limited (202012380) Case 202012380 · Old Property Condition migrated-2025 The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter … 27 May 2021 No Maladministration Torus62 Limited (202010327) Case 202010327 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s antisocial behaviour reports concerning two neighbouring properties. the resident’s concerns … 26 May 2021 No Maladministration Incommunities Limited (202005780) Case 202005780 · ASB/Abuse/Nuisance The complaint is about to the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB) relating to vehicles parking … 26 May 2021 No Maladministration Network Homes Limited (202000884) Case 202000884 · Estate Management REPORT COMPLAINT 202000884 Network Homes Limited 26 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 May 2021 No Maladministration Clarion Housing Association Limited (201806894) Case 201806894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour. 24 May 2021 No Maladministration One Housing Group Limited (202011080) Case 202011080 · Managing Relations The complaint is about: The landlord’s handling of the resident’s proposed sale of her property. The landlord’s handling of the … 21 May 2021 No Maladministration Paragon Asra Housing Limited (202007018) Case 202007018 · Estate Management The complaint concerns the landlord’s handling of the resident’s request for a second parking permit. 20 May 2021 No Maladministration Bromford Housing Association Limited (202006247) Case 202006247 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to his concerns about: The condition of the garden at the property, and … 20 May 2021 No Maladministration One Manchester Limited (202009682) Case 202009682 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Subletting; and Noise nuisance. 18 May 2021 No Maladministration Aster Group Limited (202004941) Case 202004941 · Financial The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase. 18 May 2021 No Maladministration Plus Dane Housing Group Limited (202006214) Case 202006214 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s pest control reports at her previous address; the resident’s request … 17 May 2021 No Maladministration GreenSquare Group Limited (202008527) Case 202008527 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. … 13 May 2021 No Maladministration LiveWest Homes Limited (202006530) Case 202006530 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: 12 May 2021 No Maladministration Croydon Churches Housing Association Limited (202007420) Case 202007420 · Moving/Buying/Selling Home The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move … 12 May 2021 No Maladministration South Cheshire Housing Society Limited (201909783) Case 201909783 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) noise nuisance. 10 May 2021 No Maladministration Shepherds Bush Housing Association Limited (201914164) Case 201914164 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of scaffolding remaining in place for an extended period. …