Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "trust" × Outcome: No_Maladministration ×

Showing 187 of 16,595 decisions matching "trust"

Decisions

Most recent first
19 Nov 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202314930) Case 202314930 · Managing Relations The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing … 7 Nov 2024 No Maladministration Raven Housing Trust Limited (202225542) Case 202225542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated … 30 Oct 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202311798) Case 202311798 · Estate Management The complaint is about the landlord’s decision to refuse permission to install a driveway. 23 Oct 2024 No Maladministration Watford Community Housing Trust (202307350) Case 202307350 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould. 23 Aug 2024 No Maladministration Raven Housing Trust Limited (202334801) Case 202334801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour … 19 Jul 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202308819) Case 202308819 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports … 12 Jul 2024 No Maladministration Newlon Housing Trust (202224478) Case 202224478 · Old Complaints Handling categories The complaint is about the landlord’s response to reports of damage to flooring. The Ombudsman has also considered the landlord’s … 29 May 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202229276) Case 202229276 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a … 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 28 Mar 2024 No Maladministration Peabody Trust (202215374) Case 202215374 · Estate Management The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring … 22 Mar 2024 No Maladministration Peabody Trust (202304938) Case 202304938 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling. 21 Mar 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202222468) Case 202222468 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal … 29 Feb 2024 No Maladministration Bromsgrove District Housing Trust Limited (202215495) Case 202215495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports … 9 Jan 2024 No Maladministration Hornsey Housing Trust Limited (202202399) Case 202202399 · Managing Relations REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Dec 2023 No Maladministration Joseph Rowntree Housing Trust (202216191) Case 202216191 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 20 Dec 2023 No Maladministration Peabody Trust (202208366) Case 202208366 · Financial The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated … 18 Dec 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202207011) Case 202207011 · Estate Management The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s … 6 Nov 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202300292) Case 202300292 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint. 30 Oct 2023 No Maladministration Saffron Housing Trust Limited (202220104) Case 202220104 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement. 13 Oct 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202127006) Case 202127006 · Managing Relations The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint. 29 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202222022) Case 202222022 · Information and data management The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to … 26 Sep 2023 No Maladministration Peabody Trust (202120741) Case 202120741 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the … 1 Sep 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202123362) Case 202123362 · Managing Relations The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the … 30 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202124242) Case 202124242 · Financial This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint … 8 Aug 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202212381) Case 202212381 · Managing Relations The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath … 8 Aug 2023 No Maladministration Trafford Housing Trust Limited (202218381) Case 202218381 · Estate Management The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of … 31 Jul 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202118974) Case 202118974 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various … 14 Jul 2023 No Maladministration Peabody Trust (202100517) Case 202100517 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report … 28 Jun 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202200127) Case 202200127 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of … 20 Jun 2023 No Maladministration Peabody Trust (202202191) Case 202202191 · Old Property Condition migrated-2025 The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident. 16 Jun 2023 No Maladministration Peabody Trust (202104206) Case 202104206 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a … 31 May 2023 No Maladministration Cheshire Peaks & Plains Housing Trust (202216157) Case 202216157 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden. 31 May 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202107935) Case 202107935 · Moving/Buying/Selling Home The complaint is about the time taken to complete the sale of the resident's property. 16 May 2023 No Maladministration Bromsgrove District Housing Trust Limited (202205923) Case 202205923 · Financial The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double … 29 Apr 2023 No Maladministration Peabody Trust (202208403) Case 202208403 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property. 20 Apr 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202101343) Case 202101343 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. … 19 Apr 2023 No Maladministration Peabody Trust (202120260) Case 202120260 · Managing Relations The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling. 19 Apr 2023 No Maladministration Peabody Trust (202128179) Case 202128179 · Managing Relations The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint … 6 Apr 2023 No Maladministration Peabody Trust (202122368) Case 202122368 · Financial The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service. 31 Mar 2023 No Maladministration London & Quadrant Housing Trust (L&Q) (202204734) Case 202204734 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the wait time for a direct let move. … 17 Mar 2023 No Maladministration Saffron Housing Trust Limited (202209828) Case 202209828 · Estate Management The complaint is about the landlord’s handling of the resident’s request to replace the wire fencing and his subsequent request … 6 Mar 2023 No Maladministration Peabody Trust (202104086) Case 202104086 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s dissatisfaction with the time taken to address structural cracks to … 28 Feb 2023 No Maladministration London & Quadrant Housing Trust (202002926) Case 202002926 · ASB/Abuse/Nuisance The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s … 27 Feb 2023 No Maladministration Bromsgrove District Housing Trust Limited (202127870) Case 202127870 · Old Property Condition migrated-2025 The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling … 27 Feb 2023 No Maladministration Peabody Trust (202210669) Case 202210669 · Health and Safety (inc. building safety) This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its … 24 Feb 2023 No Maladministration Newlon Housing Trust (202125837) Case 202125837 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making … 22 Feb 2023 No Maladministration Victory Housing Trust (202201169) Case 202201169 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB), particularly noise nuisance from the … 30 Jan 2023 No Maladministration Trafford Housing Trust Limited (202123374) Case 202123374 · Estate Management The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home. 3 Jan 2023 No Maladministration Trafford Housing Trust Limited (202113590) Case 202113590 · Financial The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above. Response to … 8 Dec 2022 No Maladministration The Extracare Charitable Trust (202205621) Case 202205621 · Financial The complaint is about the landlord's: Response to the resident’s concerns about the emergency lighting in her property. Response to …