Peabody Trust (202233849)
The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s concerns about how that member of staff managed communication. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (L&Q) (202318342)
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
Raven Housing Trust Limited (202313484)
The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work.
London & Quadrant Housing Trust (L&Q) (202218346)
The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat below without notice. His concerns that problems with the property cause him health issues.
The Extracare Charitable Trust (202346297)
The complaint is about the landlord’s response to the resident’s concerns about the security and facilities provided at his retirement village.
Peabody Trust (202223158)
REPORT COMPLAINT 202223158 Peabody Trust 9 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (202305784)
The complaint is about the landlord’s: Decision to issue a notice of seeking possession (NOSP). Handling of the associated complaint.
Peabody Trust (202324293)
The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202227632)
The complaint is about the landlord providing incorrect information about the length of the lease of the resident’s property.
London & Quadrant Housing Trust (L&Q) (202301182)
The complaint is about the landlord’s response to the resident’s enquiries about the estimated service charges for the period 2023 to 2024. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202221860)
The complaint is about the landlord’s: Handling of repairs to the loft area following a roof leak. Decision not to repair or replace the worn roofing felt.
London & Quadrant Housing Trust (L&Q) (202314930)
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
Raven Housing Trust Limited (202225542)
The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated compensation awarded.
London & Quadrant Housing Trust (L&Q) (202311798)
The complaint is about the landlord’s decision to refuse permission to install a driveway.
Watford Community Housing Trust (202307350)
The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould.
Raven Housing Trust Limited (202334801)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour prior to October 2023. Antisocial behaviour after October 2023.
London & Quadrant Housing Trust (L&Q) (202308819)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports of repairs to the windows. Reports of recurring boiler failures resulting in loss of heating and hot water. Reports of pest infestations. Concerns about bare concrete floors in the property. …
Newlon Housing Trust (202224478)
The complaint is about the landlord’s response to reports of damage to flooring. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202229276)
The complaint is about the landlord’s response to the resident’s: Reports of an inadequate hot water system. Request for a replacement boiler.
Karbon Homes Limited inc Byker Community Trust (202213965)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.
Peabody Trust (202215374)
The complaint is about the landlord’s response to the resident’s reports of bamboo encroaching on her garden from a neighbouring property.
Peabody Trust (202304938)
The complaint is about the landlord’s: Response to the resident’s request to downsize to a smaller property. Complaint handling.
Karbon Homes Limited inc Byker Community Trust (202222468)
This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and what might happen in the event that the main passenger lift failed.
Bromsgrove District Housing Trust Limited (202215495)
The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.
Hornsey Housing Trust Limited (202202399)
REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Joseph Rowntree Housing Trust (202216191)
This complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be rehoused.
Peabody Trust (202208366)
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
Cheshire Peaks & Plains Housing Trust (202207011)
The resident’s complaint is about the landlord’s response to: The resident’s reports of issues with bin store maintenance. The resident’s reports of drug dealing from a neighbouring property. The resident’s concerns about communal window cleaning and grounds maintenance. The resident’s request that the landlord remove signage from the building and …
London & Quadrant Housing Trust (L&Q) (202300292)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.
Saffron Housing Trust Limited (202220104)
The complaint is about the landlord's response to the resident’s concerns with the proposed heating system replacement.
London & Quadrant Housing Trust (L&Q) (202127006)
The landlords: Decision not to further investigate the resident’s complaint from November 2018. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202222022)
The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Peabody Trust (202120741)
The complaint is about the landlord’s response to the resident’s concerns regarding the installation of fibre optic internet in the building in which he owns a property. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
London & Quadrant Housing Trust (L&Q) (202123362)
The complaint is about the landlord’s requirement that the resident sell their caravan prior to exchange of contracts for the purchase of their shared ownership property. The Ombudsman will consider the landlord’s communication and complaint handling.
London & Quadrant Housing Trust (L&Q) (202124242)
This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.
London & Quadrant Housing Trust (L&Q) (202212381)
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
Trafford Housing Trust Limited (202218381)
The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.
London & Quadrant Housing Trust (L&Q) (202118974)
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
Peabody Trust (202100517)
The complaint is about the landlord’s: handling of a leak into the resident’s property, and; response to the resident’s report of damages to his property and belongings following the leak.
London & Quadrant Housing Trust (L&Q) (202200127)
The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of various repairs and historical anti-social behaviour; the associated complaint.
Peabody Trust (202202191)
The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.
Peabody Trust (202104206)
The complaint is about the landlord’s handling of the resident’s reports of verbal abuse and antisocial behaviour (ASB) from a neighbour. This Service has also considered the landlord’s complaint handling.
Cheshire Peaks & Plains Housing Trust (202216157)
The complaint is about the landlord’s handling of dog fouling in the resident’s shared garden.
London & Quadrant Housing Trust (L&Q) (202107935)
The complaint is about the time taken to complete the sale of the resident's property.
Bromsgrove District Housing Trust Limited (202205923)
The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of time taken for the landlord to paint the kitchen wall. …
Peabody Trust (202208403)
The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.
London & Quadrant Housing Trust (L&Q) (202101343)
The complaint is about the landlord’s handling of reports of damp and mould and the residents subsequent request for compensation. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202120260)
The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling.
Peabody Trust (202128179)
The complaint is about: The landlord's handling of the resident’s request to be transferred on medical grounds. The landlord’s complaint handling.
Peabody Trust (202122368)
The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)