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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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16 Dec 2025 No Maladministration Estuary Housing Association Limited (202335719) Case 202335719 · Estate Management Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 16 Dec 2025 No Maladministration ForHousing Limited (202433325) Case 202433325 · Managing Relations Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 … 16 Dec 2025 No Maladministration Irwell Valley Housing Association Limited (202340420) Case 202340420 · Managing Relations Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Dec 2025 No Maladministration Gateway Housing Association Limited (202407368) Case 202407368 · Managing Relations Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 9 Dec 2025 No Maladministration First Garden Cities Homes Limited (202336055) Case 202336055 · ASB/Abuse/Nuisance Decision Case ID 202336055 Decision type Investigation Landlord First Garden Cities Homes Limited Landlord type Housing Association Occupancy Assured Shorthold … 8 Dec 2025 No Maladministration GreenSquareAccord Limited (202331616) Case 202331616 · Managing Relations Decision Case ID 202331616 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December … 8 Dec 2025 No Maladministration Sage Rented Limited (202334807) Case 202334807 · ASB/Abuse/Nuisance Decision Case ID 202334807 Decision type Investigation Landlord Sage Rented Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date … 5 Dec 2025 No Maladministration Yorkshire Housing Limited (202405884) Case 202405884 · Managing Relations Decision Case ID 202405884 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 4 Dec 2025 No Maladministration Hexagon Housing Association Limited (202419734) Case 202419734 · ASB/Abuse/Nuisance Decision Case ID 202419734 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Dec 2025 No Maladministration GreenSquareAccord Limited (202509140) Case 202509140 · Managing Relations Decision Case ID 202509140 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 3 December … 28 Nov 2025 No Maladministration Incommunities Limited (202346170) Case 202346170 · Managing Relations Decision Case ID 202346170 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202335309) Case 202335309 · Health and Safety (inc. building safety) Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202405990) Case 202405990 · Managing Relations Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration A2Dominion Housing Group Limited (202332324) Case 202332324 · Information and data management Decision Case ID 202332324 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration Clarion Housing Association Limited (202335065) Case 202335065 · Financial Decision Case ID 202335065 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 No Maladministration Home Group Limited (202330312) Case 202330312 · Financial Decision Case ID 202330312 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 No Maladministration Muir Group Housing Association Limited (202432914) Case 202432914 · Managing Relations Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 No Maladministration Paragon Asra Housing Limited (202505348) Case 202505348 · ASB/Abuse/Nuisance Decision Case ID 202505348 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 No Maladministration Clarion Housing Association Limited (202323256) Case 202323256 · Estate Management Decision Case ID 202323256 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 No Maladministration GreenSquareAccord Limited (202419137) Case 202419137 · Managing Relations Decision Case ID 202419137 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 No Maladministration Hyde Housing Association Limited (202449388) Case 202449388 · Managing Relations Decision Case ID 202449388 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 No Maladministration Paragon Asra Housing Limited (202232297) Case 202232297 · Managing Relations The landlord acknowledged a delay in providing its stage 1 complaint response and offered proportionate compensation. 25 Nov 2025 No Maladministration Platform Housing Group Limited (202450900) Case 202450900 · Managing Relations Decision Case ID 202450900 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 No Maladministration Plus Dane Housing Limited (202507370) Case 202507370 · ASB/Abuse/Nuisance Decision Case ID 202507370 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 No Maladministration Community Gateway Association Limited (202300470) Case 202300470 · Managing Relations Decision Case ID 202300470 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 No Maladministration GreenSquareAccord Limited (202404691) Case 202404691 · ASB/Abuse/Nuisance Decision Case ID 202404691 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November … 17 Nov 2025 No Maladministration Midland Heart Limited (202420380) Case 202420380 · Managing Relations Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 14 Nov 2025 No Maladministration The Riverside Group Limited (202342986) Case 202342986 · Managing Relations Decision Case ID 202342986 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 12 Nov 2025 No Maladministration Aster Group Limited (202428820) Case 202428820 · Managing Relations Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 4 Nov 2025 No Maladministration Clarion Housing Association Limited (202422633) Case 202422633 · Estate Management Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 No Maladministration GreenSquareAccord Limited (202406999) Case 202406999 · Estate Management Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration Hastoe Housing Association Limited (202332705) Case 202332705 · ASB/Abuse/Nuisance Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 No Maladministration The Guinness Partnership Limited (202338247) Case 202338247 · Financial Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 No Maladministration Torus62 Limited (202402631) Case 202402631 · Financial Decision Case ID 202402631 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 30 Oct 2025 No Maladministration Abri Group Limited (202324968) Case 202324968 · Managing Relations Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 No Maladministration Citizen Housing Group Limited (202330437) Case 202330437 · ASB/Abuse/Nuisance Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Clarion Housing Association Limited (202429668) Case 202429668 · Managing Relations Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Yorkshire Housing Limited (202342174) Case 202342174 · ASB/Abuse/Nuisance Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 No Maladministration Incommunities Limited (202503966) Case 202503966 · Managing Relations Decision Case ID 202503966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 No Maladministration The Guinness Partnership Limited (202334735) Case 202334735 · Financial Decision Case ID 202334735 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 28 Oct 2025 No Maladministration Clarion Housing Association Limited (202413403) Case 202413403 · Managing Relations Decision Case ID 202413403 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Oct 2025 No Maladministration Platform Housing Group Limited (202410718) Case 202410718 · Managing Relations Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 No Maladministration Together Housing Association Limited (202329670) Case 202329670 · Managing Relations Decision Case ID 202329670 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202442654) Case 202442654 · Managing Relations Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration One Manchester Limited (202402238) Case 202402238 · Managing Relations Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 23 Oct 2025 No Maladministration Aster Group Limited (202328085) Case 202328085 · ASB/Abuse/Nuisance Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Oct 2025 No Maladministration Clarion Housing Association Limited (202324668) Case 202324668 · Managing Relations Decision Case ID 202324668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date …