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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 353 of 16,595 decisions matching "group"

Decisions

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27 Aug 2025 No Maladministration Aster Group Limited (202332051) Case 202332051 · Health and Safety (inc. building safety) The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire … 26 Aug 2025 No Maladministration Jigsaw Homes Group Limited (202422730) Case 202422730 · Responsive repairs/activity The complaint is about the landlord’s management of: the resident’s concerns about her high water usage. the resident’s requests that … 21 Aug 2025 No Maladministration Your Housing Group Limited (202332667) Case 202332667 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the fire doors in communal areas of his … 15 Aug 2025 No Maladministration Aster Group Limited (202438674) Case 202438674 · Financial The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos. 14 Aug 2025 No Maladministration Abri Group Limited (202420324) Case 202420324 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 14 Aug 2025 No Maladministration Platform Housing Group Limited (202429868) Case 202429868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB), noise disturbance and drug use. … 1 Aug 2025 No Maladministration Citizen Housing Group Limited (202449164) Case 202449164 · Moving/Buying/Selling Home REPORT COMPLAINT 202449164 Citizen Housing 1 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 Jul 2025 No Maladministration Anchor Hanover Group (202405674) Case 202405674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by … 30 Jul 2025 No Maladministration Jigsaw Homes Group Limited (202424905) Case 202424905 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. … 28 Jul 2025 No Maladministration Sovereign Network Group (202331273) Case 202331273 · Information and data management The complaint is about the landlord’s handling of the resident’s request to amend his tenancy. 11 Jul 2025 No Maladministration Aster Group Limited (202424253) Case 202424253 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour. 27 Jun 2025 No Maladministration Home Group Limited (202433525) Case 202433525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Requests for a management transfer … 27 Jun 2025 No Maladministration Walsall Housing Group Limited (202427673) Case 202427673 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The … 25 Jun 2025 No Maladministration Flagship Housing Group Limited (202323371) Case 202323371 · Financial The complaint is about the landlord’s handling of: The resident’s rent account. The resident’s garage rental charges. 25 Jun 2025 No Maladministration One Housing Group Limited (202332542) Case 202332542 · Old Complaints Handling categories The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout … 23 Jun 2025 No Maladministration The Riverside Group Limited (202328178) Case 202328178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s request for a different contractor to attend. 19 Jun 2025 No Maladministration Aster Group Limited (202309278) Case 202309278 · Health and Safety (inc. building safety) REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Jun 2025 No Maladministration Home Group Limited (202315720) Case 202315720 · Information and data management This complaint is about the landlord’s handling of: The resident’s concerns about a telephone call she received on 22 February … 11 Jun 2025 No Maladministration Walsall Housing Group Limited (202325741) Case 202325741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a driveway repair. The associated complaint. 6 Jun 2025 No Maladministration Bromford Housing Group Limited (202338851) Case 202338851 · Managing Relations The resident’s complaint is about: The landlord’s handling of her request to stay permanently in her decant property. The landlord’s … 4 Jun 2025 No Maladministration Flagship Housing Group Limited (202214550) Case 202214550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request to reopen a previous … 3 Jun 2025 No Maladministration Abri Group Limited (202428388) Case 202428388 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs 3 Jun 2025 No Maladministration Platform Housing Group Limited (202326331) Case 202326331 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking. 30 May 2025 No Maladministration Home Group Limited (202420242) Case 202420242 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The … 30 May 2025 No Maladministration Platform Housing Group Limited (202322896) Case 202322896 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The resident’s claim that the landlord retracted … 19 May 2025 No Maladministration Thirteen Housing Group Limited (202440546) Case 202440546 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 16 May 2025 No Maladministration Abri Group Limited (202318516) Case 202318516 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for information … 30 Apr 2025 No Maladministration Citizen Housing Group Limited (202005003) Case 202005003 · Financial The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould 30 Apr 2025 No Maladministration Livv Housing Group (202410272) Case 202410272 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s report of damp in his property. 16 Apr 2025 No Maladministration Sovereign Network Group (202338588) Case 202338588 · Estate Management The complaint is about the landlord’s handling of the resident’s request for trees to be cut back. 9 Apr 2025 No Maladministration Anchor Hanover Group (202231369) Case 202231369 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB) 4 Apr 2025 No Maladministration Jigsaw Homes Group Limited (202327207) Case 202327207 · Estate Management The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years. 31 Mar 2025 No Maladministration Gentoo Group Limited (202233149) Case 202233149 · Estate Management The complaint is about the landlord’s handling of the resident’s reports that the previous landlord had given her consent to … 25 Mar 2025 No Maladministration Jigsaw Homes Group Limited (202324786) Case 202324786 · Occupancy Rights The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to … 21 Mar 2025 No Maladministration One Housing Group Limited (202323952) Case 202323952 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). 19 Mar 2025 No Maladministration Bromford Housing Group Limited (202316787) Case 202316787 · Old Complaints Handling categories The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s … 12 Mar 2025 No Maladministration Flagship Housing Group Limited (202324646) Case 202324646 · Estate Management REPORT COMPLAINT 202324646 Flagship Housing Group Limited 12 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Mar 2025 No Maladministration Aster Group Limited (202311926) Case 202311926 · Estate Management The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing. 4 Mar 2025 No Maladministration East Midlands Housing Group Limited (202316707) Case 202316707 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a … 4 Mar 2025 No Maladministration Your Housing Group Limited (202302414) Case 202302414 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about an increase in utility charges and the administration … 3 Mar 2025 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202304859) Case 202304859 · Financial The complaint is about the landlord’s handling of the resident’s rent account and associated arrears. 28 Feb 2025 No Maladministration Aster Group Limited (202403236) Case 202403236 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for … 28 Feb 2025 No Maladministration Livv Housing Group (202319307) Case 202319307 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The communal garden maintenance. The associated complaint. 26 Feb 2025 No Maladministration Bromford Housing Group Limited (202311117) Case 202311117 · Financial The complaint is about the landlord’s handling of a roof replacement and its request that the resident paid a contribution … 25 Feb 2025 No Maladministration Anchor Hanover Group (202223058) Case 202223058 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns. 25 Feb 2025 No Maladministration Citizen Housing Group Limited (202302810) Case 202302810 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s request for a transfer. 24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 19 Feb 2025 No Maladministration Sovereign Network Group (202300796) Case 202300796 · Moving/Buying/Selling Home The complaint is about the landlord's handling of reports of a smell in the property. 12 Feb 2025 No Maladministration Sovereign Network Group (202200747) Case 202200747 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).