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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: No_Maladministration ×

Showing 567 of 16,595 decisions matching "council"

Decisions

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11 Aug 2025 No Maladministration Birmingham City Council (202418404) Case 202418404 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct. 1 Aug 2025 No Maladministration London Borough of Camden Council (202443612) Case 202443612 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report that a contractor damaged her belongings and her request … 31 Jul 2025 No Maladministration City of Lincoln Council (202416961) Case 202416961 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of issues with the boiler and a lack of … 31 Jul 2025 No Maladministration Stevenage Borough Council (202325937) Case 202325937 · Planned Works The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes … 24 Jul 2025 No Maladministration Colchester City Council (202322371) Case 202322371 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to request the resident to remove a conservatory. 11 Jul 2025 No Maladministration Leeds City Council (202329274) Case 202329274 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative … 8 Jul 2025 No Maladministration Birmingham City Council (202428461) Case 202428461 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti social behaviour (ASB). 3 Jul 2025 No Maladministration Manchester City Council (202427029) Case 202427029 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 1 Jul 2025 No Maladministration Exeter City Council (202426280) Case 202426280 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns … 26 Jun 2025 No Maladministration Tandridge District Council (202313622) Case 202313622 · Local Authority / ALMO or TMO The complaint is about the landlord not giving the resident prior notice before the placement of scaffolding around the property … 25 Jun 2025 No Maladministration Stevenage Borough Council (202428889) Case 202428889 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to park within the property boundary and his request … 11 Jun 2025 No Maladministration Bristol City Council (202230738) Case 202230738 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s report of a gas leak in the property. 30 May 2025 No Maladministration Kirklees Metropolitan Borough Council (202419450) Case 202419450 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over … 29 May 2025 No Maladministration Nottingham City Council (202306942) Case 202306942 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property. The resident’s request that … 23 May 2025 No Maladministration Barnsley Metropolitan Borough Council (202424401) Case 202424401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour. 20 May 2025 No Maladministration City of Westminster Council (202323261) Case 202323261 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post … 16 May 2025 No Maladministration Bolsover District Council (202326157) Case 202326157 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. 14 May 2025 No Maladministration Portsmouth City Council (202325790) Case 202325790 · Local Authority / ALMO or TMO This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter. 9 May 2025 No Maladministration Sandwell Metropolitan Borough Council (202417491) Case 202417491 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for a fence. 30 Apr 2025 No Maladministration City of Doncaster Council (202422091) Case 202422091 · ASB/Abuse/Nuisance The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports. 30 Apr 2025 No Maladministration Newark and Sherwood District Council (202322776) Case 202322776 · Local Authority / ALMO or TMO The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct. 30 Apr 2025 No Maladministration Nottingham City Council (202318700) Case 202318700 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of a leak. Handling of the formal complaint. 30 Apr 2025 No Maladministration Thanet District Council (202320019) Case 202320019 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s query about the size of his property in 2023. 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 24 Apr 2025 No Maladministration Swindon Borough Council (202321619) Case 202321619 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of her report of Anti Social Behaviour (ASB). 22 Apr 2025 No Maladministration Medway Council (202313199) Case 202313199 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of flooring repairs. 17 Apr 2025 No Maladministration City of Doncaster Council (202320184) Case 202320184 · Managing Relations The complaint is about the landlord's handling of: The delays in its out of hours telephone number being answered. The … 15 Apr 2025 No Maladministration Brentwood Borough Council (202315156) Case 202315156 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell. 15 Apr 2025 No Maladministration City of Doncaster Council (202341833) Case 202341833 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident’s reports that the shower was not working when the property … 15 Apr 2025 No Maladministration South Cambridgeshire District Council (202347341) Case 202347341 · Estate Management The complaint is about the landlord’s handling of the resident’s queries concerning the accuracy of an Energy Performance Certificate (EPC) … 9 Apr 2025 No Maladministration Brighton and Hove City Council (202419152) Case 202419152 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of bedbugs in the property. 1 Apr 2025 No Maladministration Hammersmith and Fulham Council (202318263) Case 202318263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the bins are not being placed in the … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 27 Mar 2025 No Maladministration Derby City Council (202321778) Case 202321778 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports that his carpet had been damaged during his bathroom … 26 Mar 2025 No Maladministration South Cambridgeshire District Council (202323272) Case 202323272 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to … 24 Mar 2025 No Maladministration Babergh District Council (202314102) Case 202314102 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy. 20 Mar 2025 No Maladministration Basildon Borough Council (202332048) Case 202332048 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of leaks, damp, and mould. 6 Mar 2025 No Maladministration Harlow District Council (202127364) Case 202127364 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s report that its operative had damaged a manhole cover. 27 Feb 2025 No Maladministration Somerset Council (202219254) Case 202219254 · Managing Relations The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint. 26 Feb 2025 No Maladministration Stoke-on-Trent City Council (202316585) Case 202316585 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the … 19 Feb 2025 No Maladministration Southwark Council (202234723) Case 202234723 · Managing Relations The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its … 18 Feb 2025 No Maladministration Mid Devon District Council (202304164) Case 202304164 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about … 13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 4 Feb 2025 No Maladministration Bristol City Council (202309819) Case 202309819 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 29 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202328390) Case 202328390 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports. 24 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202337941) Case 202337941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour. 24 Jan 2025 No Maladministration Southwark Council (202319618) Case 202319618 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling … 16 Jan 2025 No Maladministration Southampton City Council (202220421) Case 202220421 · Old Property Condition categories The complaint is about the resident’s report of repairs to the heating system and the associated charge. 13 Jan 2025 No Maladministration Birmingham City Council (202402096) Case 202402096 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated …