Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202402568 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident reported to the landlord that the vent in […]
Decision Case ID 202529630 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident reported anti-social behaviour to the landlord in February 2025. She reported […]
Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives with her son. The landlord is aware she has respiratory […]
Decision Case ID 202207436 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident lives in a house and has previously made complaints […]
Decision Case ID 202413627 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lived in a 2‑bedroom first‑floor flat with her […]
Decision Case ID 202402793 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a house with a chimney. On 28 […]
Decision Case ID 202534880 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident has lived in the property, a ground floor flat, […]
Decision Case ID 202503353 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house with her partner and […]
Decision Case ID 202524599 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background The resident reported ongoing antisocial behaviour (ASB) involving a neighbour. The […]
Decision Case ID 202339614 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a bungalow, and land to the rear […]
Decision Case ID 202400921 Decision type Investigation Landlord Nottingham Community Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 March 2026 Background The residents have been a tenant of the landlord since […]
Decision Case ID 202524626 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a house. The resident says he has reported […]
Decision Case ID 202303241 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident lives with her partner and their 2 children. At the […]
Decision Case ID 202503540 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 13 March 2026 Background The property is a ground-floor flat in a block of 6 and […]
Decision Case ID 202531212 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 12 March 2026 Background The resident purchased the property as a shared owner in 2020, […]
Decision Case ID 202524956 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident has lived at the property since November 2000. In […]
Decision Case ID 202507491 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 1-bedroom bungalow owned by the landlord. His […]
Decision Case ID 202337077 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 March 2026 Background The resident reported damp in the bathroom on 12 […]
Decision Case ID 202318986 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 March 2026 Background The resident lives in a purpose-built block of flats, the […]
Decision Case ID 202347132 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 March 2026 Background The resident is disabled and lives in a block of flats. […]
Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident is a senior citizen who lives […]
Decision Case ID 202233381 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 27 February 2026 Background The resident is a shared owner of a […]
Although the landlord significantly delayed its stage 2 response, it acknowledged this and offered an appropriate remedy.
Decision Case ID 202441581 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Introductory Tenancy Date 27 August 2026 Background The resident had experienced issues with noise from a neighbouring property, which […]
Decision Case ID 202339747 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has been a tenant of the […]
Decision Case ID 202407661 Decision type Investigation Landlord South Lakes Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives alone in sheltered accommodation. A surveyor investigated reports […]
Decision Case ID 202425383 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 26 February 2026 Background The resident has been a leaseholder of the property since 12 May […]
Decision Case ID 202338174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident was unhappy with the rent arrears accrued following a […]
Decision Case ID 202409121 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has complex needs, affecting his daily living. The […]
Decision Case ID 202520160 Decision type Investigation Landlord Connect Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lived with her husband and young children. She reported […]
Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 February 2026 Background The landlord moved the resident to temporary accommodation in […]
Decision Case ID 202402148 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident and her husband have a joint tenancy with the landlord. […]
Decision Case ID 202514838 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a one-bedroom flat. He has physical and […]
Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 February 2026 Background The property is a first-floor flat that the resident has occupied […]
Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported unsatisfactory window repairs and poor external render. […]
Decision Case ID 202514173 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 February 2026 Background On 21 July 2023 the resident submitted a Right to Buy […]
Decision Case ID 202449617 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident lives with her husband and their 2 adult children. The […]
Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident moved into her property by mutual exchange. She complained […]
Decision Case ID 202324653 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 February 2026 Background The resident’s flat is located within a building containing 2 […]
Decision Case ID 202449971 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202440375 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Leaseholder Date 18 February 2026 Background The resident pays a variable service charge. She asked the landlord to install […]
Decision Case ID 202405588 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident complained that storage heaters and lights were left […]
Decision Case ID 202340051 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident reported a leak from the boiler to the […]
Decision Case ID 202423522 Decision type Investigation Landlord West Kent Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 17 February 2026 Background The resident pays the landlord a service charge, which […]
Decision Case ID 202416934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lived in a ground‑floor flat owned by the […]
Decision Case ID 202341745 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 February 2026 Background The resident moved into the newly constructed mid‑terraced property in April […]
Decision Case ID 202331084 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident is registered blind and lives in a bungalow. […]
Decision Case ID 202337065 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident said the landlord replaced the doors in […]
Decision Case ID 202335298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a house with a sole use […]
Decision Case ID 202410846 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Shared Ownership Date 11 February 2026 Background The resident contacted the landlord in March 2024 to discuss an increase […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |