Raven Housing Trust Limited (202103966)
The complaint is about the landlord’s response to the resident’s concerns about antisocial behaviour (ASB) from his neighbour.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Estuary Housing Association Limited (202102612)
The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred to an alternative property under a management move. The resident has also complained about the measures used by the landlord to tackle antisocial behaviour (ASB), specifically threats and intimidation.
Aspire Housing Limited (202017181)
The complaint is about the landlord’s response to reports of damp and mould.
Platform Housing Group Limited (202114386)
The complaint is about the landlord’s response to the resident’s request for it to make improvements to his kitchen.
Rochdale Boroughwide Housing Limited (202104684)
The complaint is about the landlord’s handling of water damage in the resident’s property.
Shepherds Bush Housing Association Limited (202100875)
The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The landlord’s handling of an internal transfer. The landlord’s response to concerns about fire safety at the property. The landlord’s response to the resident’s reports of antisocial behaviour. The landlord’s complaint …
Aster Group Limited (202108508)
The complaint is about the landlord’s handling of the resident’s reports of multiple defects in her new-build home.
Moat Homes Limited (202108392)
The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not to contribute towards the resident’s energy bills.
Thrive Homes Limited (202110185)
The complaint is about the landlord’s handling of the resident’s request for compensation after water ingress caused damage to her home.
One Vision Housing Limited (202015165)
The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her upstairs neighbour. The resident’s upstairs neighbour having pets in their property, violating the tenancy agreement. The resident’s upstairs neighbour damaging the resident’s lights in their garden.
Sovereign Housing Association Limited (202012067)
The complaint concerns how the landlord had handled the resident’s request to be permanently rehoused.
Wandle Housing Association Limited (202014773)
The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The level of service charge increase. The landlord’s handling of the associated complaint.
Paragon Asra Housing Limited (202100150)
The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the resident moved in; and The landlord’s actions in response to reports of mould in the property.
The Guinness Partnership Limited (202103612)
The complaint is about the landlord’s response to the resident’s report of a leak at the property.
A2Dominion Housing Group Limited (202106070)
REPORT COMPLAINT 202106070 A2Dominion Housing Group Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202003749)
This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling a loss of hot water to the property, the resident’s transfer of ownership and her subsequent complaint; The landlord’s handling of repairs to the building’s entry system, along with …
Rochdale Boroughwide Housing Limited (202017219)
The complaint is about the landlord’s response to the resident’s reports about the condition of the property.
Derwent Housing Association Limited (202010251)
REPORT COMPLAINT 202010251 Derwent Housing Association Limited 15 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
bpha Limited (202004542)
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s complaint handling.
Sovereign Housing Association Limited (202115437)
The complaint is about the landlord’s response to the resident’s reports of a broken window within the property during its defect period.
Worthing Homes Limited (202014706)
This complaint is about how the landlord handled a dispute regarding parking on the hardstanding in front of the resident’s property.
GreenSquareAccord Limited (202108707)
The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.
Yorkshire Housing Limited (202104504)
The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s health caused by the landlord’s decision.
Bromford Housing Association Limited (202109346)
The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen of the property.
Rochdale Boroughwide Housing Limited (202107363)
The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.
Red Kite Community Housing Limited (202011737)
The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff conduct. The time given to collect possessions from the property.
Vivid Housing Limited (202015759)
The complaint is about the landlord's handling of the resident’s:
Wandle Housing Association Limited (202108812)
The complaint is about the landlord’s response to the resident’s reports of an outhouse (garden shed), built without permission by the previous resident.
Catalyst Housing Limited (202010183)
The complaint is about the landlord’s response to the resident’s reports of a leak from a neighbouring property and compensation for damaged goods and decorations.
Aster Group Limited (202113626)
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour. The landlord’s decision to decline the resident’s request for a management transfer.
Clarion Housing Association Limited (202100891)
The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her concerns about data breaches. The landlord’s response to the resident’s concerns, following the breakdown of her relationship and the subsequent Family Court proceedings, about her occupation of the property.
Wakefield And District Housing Limited (202110047)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.
Clarion Housing Association Limited (202101610)
The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from a communal bicycle shed. The complaint is also about the landlord’s response to the resident’s reports regarding: ongoing antisocial behaviour (ASB) in the communal areas at the estate; a flood …
Metropolitan Housing Trust Limited (202102795)
This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord reimburse him for increased electricity costs which he said he had incurred as a result of the issues with the boiler.
Red Kite Community Housing Limited (202012377)
The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property.
Clarion Housing Association Limited (202016007)
The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to 2019, a complaint about which was escalated through the landlord’s complaint procedure in 2019. The landlord’s response to his reports of damp and mould in his property, a complaint about …
LiveWest Homes Limited (202113388)
The complaint is about the landlord’s response to the resident’s queries regarding right of access to a nearby pathway.
Thames Valley Housing Association Limited (202005483)
The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; that there was disrepair which may allow pests to enter …
ForHousing Limited (202103530)
The complaint is about the landlord‘s handling of:
Paragon Asra Housing Limited (202110692)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The Industrial Dwellings Society (1885) Limited (202009176)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Incommunities Limited (202111130)
The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently did not move into.
Network Homes Limited (202116494)
The complaint is about the landlord’s decision to decline the resident’s request for a parking bay .
One Manchester Limited (202101321)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by his neighbour.
Red Kite Community Housing Limited (202109781)
The complaint is about the landlord issuing the resident with a final antisocial behaviour warning.
Beyond Housing Limited (202114018)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to another property.
Home Group Limited (202104435)
The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties.
Clarion Housing Association Limited (202101179)
This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage following a toilet leak. The landlord’s handling of the resident’s reports of damp and mould in the communal area of the property.
Southway Housing Trust (Manchester) Limited (202016044)
The landlord’s handling of the resident’s disrepair reports relating to the bathroom.
The Riverside Group Limited (202111572)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)