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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,117 of 16,595 decisions matching "limited"

Decisions

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5 Dec 2021 No Maladministration Yorkshire Housing Limited (202102640) Case 202102640 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s transfer application. The landlord’s response to the resident’s reports of … 3 Dec 2021 No Maladministration Yorkshire Housing Limited (202111360) Case 202111360 · ASB/Abuse/Nuisance The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour. 30 Nov 2021 No Maladministration Thrive Homes Limited (202003370) Case 202003370 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of … 29 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202110343) Case 202110343 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level … 27 Nov 2021 No Maladministration Catalyst Housing Limited (202107564) Case 202107564 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB). 26 Nov 2021 No Maladministration Derwent Housing Association Limited (202015548) Case 202015548 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of … 26 Nov 2021 No Maladministration One Vision Housing Limited (202005637) Case 202005637 · Managing Relations The complaint is about: The conduct of a member of the landlord’s staff during a phone call on 24 August … 26 Nov 2021 No Maladministration The Riverside Group Limited (202102149) Case 202102149 · Managing Relations The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property … 25 Nov 2021 No Maladministration Aster Group Limited (202111598) Case 202111598 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. 25 Nov 2021 No Maladministration Home Group Limited (202015585) Case 202015585 · Managing Relations The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure … 23 Nov 2021 No Maladministration Clarion Housing Association Limited (202013193) Case 202013193 · Estate Management The complaint concerns the landlord’s handling of: 22 Nov 2021 No Maladministration Clarion Housing Association Limited (202012797) Case 202012797 · ASB/Abuse/Nuisance This complaint is about the landlord's response to the resident’s reports of Anti-social behaviour (ASB) and his request for a … 19 Nov 2021 No Maladministration Orbit Group Limited (202009649) Case 202009649 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost … 18 Nov 2021 No Maladministration Orbit Group Limited (202013201) Case 202013201 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property. 17 Nov 2021 No Maladministration Hyde Housing Association Limited (202013546) Case 202013546 · Old Property Condition migrated-2025 The resident has complaint about the landlord’s handling of a pigeon infestation and related works to his roof. 16 Nov 2021 No Maladministration Clarion Housing Association Limited (202017448) Case 202017448 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to … 11 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108668) Case 202108668 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 11 Nov 2021 No Maladministration Salix Homes Limited (202016108) Case 202016108 · Occupancy Rights This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late … 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 10 Nov 2021 No Maladministration Rochdale Boroughwide Housing Limited (202100919) Case 202100919 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following leaks in the resident’s home. 8 Nov 2021 No Maladministration Clarion Housing Association Limited (202108504) Case 202108504 · Managing Relations The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and … 8 Nov 2021 No Maladministration Guinness Housing Association Limited (202012379) Case 202012379 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The landlord’s … 8 Nov 2021 No Maladministration Vivid Housing Limited (202016990) Case 202016990 · Managing Relations The complaint is about the way the landlord considered the complainant’s application for housing and its handling of the complaint. 5 Nov 2021 No Maladministration Hightown Housing Association Limited (202009452) Case 202009452 · Managing Relations The complaint is about: The local authority’s decision to allocate the property to the resident and the conduct of the … 2 Nov 2021 No Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846) Case 202004846 · Occupancy Rights The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process. 2 Nov 2021 No Maladministration Vivid Housing Limited (202004239) Case 202004239 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the … 1 Nov 2021 No Maladministration Clarion Housing Association Limited (202103372) Case 202103372 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May … 1 Nov 2021 No Maladministration One Housing Group Limited (202009670) Case 202009670 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the … 29 Oct 2021 No Maladministration Arawak Walton Housing Association Limited (201908574) Case 201908574 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request … 29 Oct 2021 No Maladministration Clarion Housing Association Limited (202110940) Case 202110940 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from a neighbour. 29 Oct 2021 No Maladministration Home Group Limited (202103597) Case 202103597 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 29 Oct 2021 No Maladministration Trafford Housing Trust Limited (202017444) Case 202017444 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs. 27 Oct 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202100627) Case 202100627 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 27 Oct 2021 No Maladministration The Guinness Partnership Limited (202014535) Case 202014535 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property. 18 Oct 2021 No Maladministration Paragon Asra Housing Limited (202103899) Case 202103899 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour and illegal activity in the communal … 15 Oct 2021 No Maladministration East Midlands Housing Group Limited (202108432) Case 202108432 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 12 Oct 2021 No Maladministration Clarion Housing Association Limited (202009639) Case 202009639 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to her reports of repairs required at the property. 12 Oct 2021 No Maladministration LiveWest Homes Limited (202106088) Case 202106088 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of electric works at the property. The complaint is also about the landlord’s complaints … 11 Oct 2021 No Maladministration Bromford Housing Group Limited (202105409) Case 202105409 · Estate Management The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building. 11 Oct 2021 No Maladministration Onward Homes Limited (202107736) Case 202107736 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: concerns over the condition of the property. concerns relating to … 11 Oct 2021 No Maladministration The Riverside Group Limited (201815919) Case 201815919 · Estate Management The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in … 6 Oct 2021 No Maladministration Moat Homes Limited (202104430) Case 202104430 · Financial The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal … 5 Oct 2021 No Maladministration Midland Heart Limited (202100495) Case 202100495 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs … 4 Oct 2021 No Maladministration Southern Housing Group Limited (202100501) Case 202100501 · Managing Relations The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by … 1 Oct 2021 No Maladministration Home Group Limited (202107035) Case 202107035 · Estate Management The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden. 1 Oct 2021 No Maladministration Metropolitan Housing Trust Limited (201916108) Case 201916108 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about … 30 Sep 2021 No Maladministration Notting Hill Home Ownership Limited (201907483) Case 201907483 · Estate Management The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects … 30 Sep 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108118) Case 202108118 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not … 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 29 Sep 2021 No Maladministration Chelmer Housing Partnership Limited (202001978) Case 202001978 · ASB/Abuse/Nuisance REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining …